U S Airways

American Airlines actually wanted to merge with this dog? It should have been shot and buried. Rude people abound in this inefficient company.

Terrible, on many levels. Was lied to w regard to overhead space. Before boarding they made me check my small bag saying there was no room. Get on plane and plenty of room. Tried to get bag back on but they already put it under plane. Not in the slightest apologetic about it either.

These people are liars. Made me upgrade to 1^st class to carry a 8 lb rescue dog on the plane. After I paid they demanded another $ 145 in cabin pet fee. They refused to discount or removed first class ticket.
I HATE this airline. The flight crew was nice and even the TSA were angels compared to front counter people.
In newark. The manager «Guy» was called
I explained that I had rescued the dog. from a kill shelter. I explained she was in an enclosed flight aproved container and that the fees.were.unclear. He
me and said «Im.glad it’s
.dog» He Wales away laughing.
When I called to complain the kept disconnecting me and finally I was told that since I signed for the fees I was out of luck. There was nothing they could do
Before he hung up he had the
say «Thank you for being a valued United Airlines customer»
F#CK You United A$$ HOLES

I wish I could give them 0 stars! My husband and I flew from West Palm Beach to Charlotte and from Charlotte to Las Vegas. The flight from West Palm to Charlotte was on the oldest airplane I’ve ever seen in my life. Extremely dirty, lights were so old they were yellow and brown and cracked. Each bag is $ 25. We couldn’t upgrade to first class because flight was booked but I’m so glad we didn’t waste our money! It’s not first class at all. The only difference is the seats are 2 instead of 3. The whole plane walks through first class, it’s not separate like other airlines. The only thing separating you is a see through curtain which they don’t close all the way. Seats were so small you could barely sit comfortably. There were no TV’s on board which I could not believe.
We switched planes in Charlotte and headed to Vegas. This plane was newer. It was cleaner and the seats were a little bigger. Everything was updated. But this flight was almost 6 hours and still NO TV and NO MEAL. I couldn’t believe it. We were told they only offer tv on international flights. 6 hours with no tv goes by pretty slow. First class was still a joke just like the first flight.
My biggest complaint about this airline is how the board the plane! It’s a total joke. It takes forever with their terrible system! My husband and I upgraded to premium tickets for $ 36 each just because your supposed to board first and get your bags first! Haha not! First they board first class (understandable) then you think your next and your not. They then board platinum premium card holders then gold then silver then finally you. The problem is 60% of the people flying are one of those card holders so for $ 36 you end up waiting the same amount of time! Then they board by zone not section. You are assigned your zone by when you check in so the plane is boarded all haphazardly and it’s a nightmare leading to a backup all the way down the terminal of people trying to figure out their seating!
Same experience on the way home!
I will never fly US Airways again!