Turnkey Auto Group, Inc.

I have asked to be taken off of their list several times. Every time I do, they hang up on me and call back anyway. I’ve received at least two calls a day every business day for a week. I have reported them to the AG office.

These scammers have called my phone so many times I cannot count. They have a very «produced» script that attempts to make this boiler-​room call center appear to be a genuine, legitimate business, but other than knowing your vehicles year/​make/​model and some basic contact information about you. all they really know is that you have some money they want.
Consider reviews of this «business» giving glowing feedback to be suspect. This is a predatory, aggressive scam and should you find you are being contacted by them, I suggest immediately filing complaints with both the FTC as well as the Attorney General’s office in Florida. (Who stated that they know of this business already… for all the wrong reasons.)
Good luck.

Major scam, they’ll feed you false information and try to charge you $ 85/​month with a $ 100 deposit. If you get a letter in the mail or receive a phone call from them, ignore. They DO NOT work with/​for any car dealer, they are a third party that gets your VIN number and car details from the state.

THIS IS A SCAM. I feel sorry for people who get scammed by this company and all their affiliates. Please do not use them at all.
The company and their affiliates in their auto group repeatedly spam my cell phone 3 – 4 times per week with fake numbers. They started calling me back in January. They would repeatedly hang up and when I called back it was a fake number. I was so sick of them. I finally pretended to be interested today 3÷26÷15 just so I could figure out who kept calling me. The call was routed to Turnkey Auto Group then routed to EFG. The call was routed to 3 – 4 different people. I have no idea how they got my Car, Vin information. I told them, I did not believe them, and to quit calling me. They were just pushy like car sales people and kept talking and talking. I finally ended up having to hang up on them. I felt it was my duty to report them as they are probably scamming a ton of people and these poor people have no idea.

Same thing happened to me. Hi pressure sale which should have tipped me off. Since I had 30 days to cancel I thought I would look at the policy and decide. Never received the policy which turned on the day I gave them my down payment over the phone. Called to cancel and they said they must have snail mail to cancel. I suppose that is to try and delay so they can collect the first payment. I am sending certified mail to cancel so they cannot claim they didn’t receive. For those who actually want a warranty policy it may be in ok but I’m not sure since I did not receive the policy. For those who want time to review the policy its a quick buck for Turnkey while the 30 days gets sucked up in lost e-​mail and snail mail.

They called me and said they were calling on behalf of KIA because my warranty was going to expire and they pressured me by saying that I had to except or deny their offer and I would no longer have a warranty. I accepted and they charged me $ 195. After I called my KIA dealer to ask why my warranty was expiring so soon they said that I was still covered 100% for another 8 months and partly covered there after and they said it must have been a third party that contacted me. Sure enough I received the paperwork in the mail from Turnkey. I called to cancel and they would only except my cancellation in writing. I wrote a letter and mailed it and they have not reimbursed me. I’m really concerned because I’m not in the financial position of giving away $ 195. Be careful so this does not happen to you.

Signed up with Turnkey over the phone after they called me while I was at work because I wanted the option to have the coverage. If I didn’t sign up right then I would no longer have the option, and I wanted to go home and consult people who know more about this stuff. I was told that I have 30 days to cancel. So they charged me $ 195 and I went home and decided to cancel. The next day, Jennifer Stanley from their group emailed to ask for my mileage verification. I emailed back immediately and told her I’d changed my mind and please refund my money. That was exactly two weeks ago with no response. I called them today to take care of it, talked with Kendra (?) who told me to «calm down» when I expressed my frustration with the lack of response. No apologies for the already crappy customer service. Then she told me I have to send a physical letter to cancel. Like we’re in the stone ages. And not what Steve told me when I signed up. They also haven’t sent me any paperwork at all to show that I’d signed up (probably because I never sent them my mileage, meaning that I hadn’t actually signed up). I’m tempted to just report them as a fraudulent charge and go about my day.

I wasn’t clear about my coverage so I decided to give a call to their customer service department and see if someone wouldn’t mind explaining it to me. Lately, I’ve found that my dealings with various different customer service departments have been extremely disappointing due to lack of competence, intelligence, patience and all of the other characteristics that one is supposed to posses when dealing with customers. Well, I can say after getting off of the phone with Lauren, that she has somewhat restored my faith in the notion that customer service serves customers. She was very knowledgeable of the product and even was able to answer some of my questions before I asked them. I feel very confident in my purchase with Turnkey Auto Group. The concerns I had at the start of my conversation with Lauren are now a distant thought. This is what America needs more of.

Needed to stop by today and get new ID cards. They said to come back yesterday what an office turnkey has its literally the entire 5^th floor of the building. I was impressed they must be doing well