Total Nails & Hair Academy

I had my hair colored and it looks really nice, that you for taking the time and fixing my hair looks great. Silvia worked on my hair.

I’ve been here a couple times, once for a cut and then later for highlights and both times I was very pleased with the results. With my cut they did a deep conditioning treatment and layered my hair and did the blow out which was a lot of work for the price I thought. When I got my highlights done I showed pictures of what I wanted and it pretty much came out just like the pictures I showed. The thing is it takes a couple of washes to really see how the color sets into your hair and getting use to a new look… So now that it’s been a few days I can say I’m very happy with it and getting many compliments. Besides that I was treated very well there and didn’t have to pay a ridiculous amount so I’ll be back.

I recently had my hair colored by one of the INSTRUCTORS at Total Hair and Nails Academy. She happened to be very sweet… in fact, quite a few of the people working there were extremely nice. But the fact of the matter is, my hair was destroyed. It was awful, I looked like a clown. Everyone stood around me after it was finished trying to convince me that it was just the lighting, and that once my makeup was done it would look good. Seriously. I could see on one woman’s face that she was mortified by what she saw but didn’t want to speak up. Now I understand people make mistakes, but not to own up to them, well… that’s a problem. They told me that I could come back the next day if I still didn’t like it and they would put another layer of toner on my hair. First of all, there was no way I would let them touch my hair again. Second, you didn’t need to be a professional to see that it would take waaaay more than a little toner to be fixed. My hair was half brown, half white/​orange and left unstyled. Oh yes, my shirt was also destroyed. (My cape fell off and instead of putting it back on, I was simply asked if I «cared about that shirt».) Well I didn’t really care about it to be honest, but I hadn’t planned on giving it a funeral that night either.
I left and immediately sent a picture of my hair to another stylist. Lest you think I may be exaggerating about how bad it really was, upon receiving the photograph she opened her salon for me at 9:00pm and stayed up until 1:30am fixing my hair. She did an outstanding job and I will be writing another review praising her business shortly. The next day I returned to Total Nails and Hair Academy, very calmly and respectfully, to express my disappointment and relay my experience. The employees who I spoke to agreed that I should be refunded for the work done, (well, all but one, who proceeded to insult the beautiful color done by the stylist that fixed the whole mess). A few people said they appreciated me being so calm about the matter and apologized… but not the owner, Michael.
He commenced to insult, belittle & disgrace me in front of everyone in the salon. He demanded to know how much I thought the service would have cost anywhere else, and demanded to know how much I paid to have it fixed. I have never in my life been spoken to that way by ANYONE. I must reiterate that I was not being rude or causing a scene. I hate confrontation and felt both guilty and uncomfortable having to go back and complain at all. I calmly told him «I think that no matter how much anyone pays for a service, a customer shouldn’t be spoken to this way, it’s not right». And he proceeded to tell me: «I THINK YOU SHOULD LEAVE»
I was so shocked and humiliated it was like an out of body experience. Another manager (who agreed the work was poor) interjected at that point. She was an extremely kind woman and told the owner to stop speaking to me that way. It was very brave of her and I won’t give her name as this is a negative review, but she is truly an asset which that business does not deserve. She pulled me to the side, gave me ½ my money back, hugged me as I literally had tears of embarrassment streaming down my face, and apologized for the owner. As I left, a couple of the other employees made sure I got to my car ok and were so very kind. But even with their support, It was such a traumatic experience I literally felt physically ill the rest of the day.
I’m not going to conclude this review by saying «don’t go to this salon», purely out of respect to the people who stood up for me and stood up to their awful boss during this nightmare. But I will say, use caution. Just as a business owner should use caution when mistreating customers. Particularly those customers which are writers with Unilocal accounts.