Palm Beach County

I am also reviewing the Consumer Affairs Division. They act like they are there to help consumers, but they are only interested in helping themselves.
I hired a contractor to do some work on my house. Even though he was paid the job was never finished. I contacted consumer affairs and worked with Joe Santiago. Long story short. He fined the contractor less than $ 100 for some technicality in his paperwork but did nothing to help me with finishing my job or getting my money refunded.
They basically fine companies on technicalities but do nothing to help consumers

I am reviewing the PBC Department of Consumer Affairs.
This agency was such a helpful tool in helping me get my wedding video from our videographer.
Our videographer was extremely late in delivering our DVD. Each time I e-​mailed him, he gave me a new date to expect my video. Eventually, I started to believe that we would never see our wedding video, and we had already paid him $ 900.
I asked for help from several agencies, including this one, as well as the BBB of South Florida, and the FTC Bureau of Consumer Protection. Because the other two agencies cover a wider area, PBC was much faster at getting the issue solved. BBB sent him a letter much later, and I still haven’t heard from the FTC. Each time I spoke with PBC over the phone, they were both friendly and helpful. They are ultimately the ones whom the videographer responded to, and who helped me get my wedding video in my hands.