Elite Property Inspection & Management

Elite Inspection was recommended and coordinated via our Realtor for inspection on a home we purchased. The timeline and services was prearranged by our Realtor but doing so we requested a full inspection including mold testing. We were told by our Realtor and by Elite they use infrared scanning as well for leak detection as part of their services. We also confirmed via phone about a mold inspection since we have pre-​existing conditions and toddlers. Elite was able to change their schedule to view the property and squeeze in the service due to travel by us; all of which was coordinated by the Realtor. We were rushed to sign contract but assured they are very thorough with services.
The inspection day went well, they spent several hours on the property thoroughly checking everything. I was on site and looking around at various things but majority of the time on the 1^st floor waiting and talking with the Realtors. Several grey areas appeared from one window area with deteriorated caulking and mismatched baseboards/​knockdown on the walls. We discussed and noted the area. I specifically called out water intrusion problems and was assured nothing was active because they «Scanned» the area. See prior note about being on the 1^st floor, I did not notice Elite using an infrared scanner on the premises nor did they show me the results. I even requested so to an employee of Elite. I even mentioned to same employee about a mold test in the area and stated that would take a few days for results. As a backstory, we had several inches (6 – 8″+) of rain each day leading up the inspection and the day of.
Fast forward to after closing of the home, we immediately looked into the numerous inspection items around the home on the same day of closing but this where we found the lack of inspection service provided by Elite.
Of the major things missed:
3 crack toilet tanks which had a slow leak and mineral build up along crack; mold in the tile behind them — all missed by Elite. It was clearly visible and resulting in another $ 1k+ in repairs not caught by Elite. (The other toilet had a wobble base which was not called out and leaked at the wax seal)
Water damage from 3 windows on the ground floor and active water intrusion from leaking of the actual window corner joints. In fact, 70% of the windows (16 in total) leaked all from the same spots. None of which was called out in the inspection report.
Mold all throughout the baseboards, drywall, concrete (CBS home) under said leaking 3 windows on the 1^st floor and toilets that had cracked. Another ~$ 1k in repairs to remedy issues, replace baseboards, repair all window leaks, repaint, etc
We immediately contacted Elite about the missed items and this where the lack of customer experience started. There no was prompt reply but rather we had to wait 2 – 3 days (and even more) and that was because we had to follow up again for a response. We contacted Elite many times more via email and phone over course of 3 – 4 week period, each time met no prompt response or even offered a solution. When we had a phone conversation about why the cracked toilets was missed, one of the employees stated it was her responsible to check bathrooms, the conversation suddenly shifted and stated the owner would contact us. The owner never did contact us until the final point saying they are not liable and will not support the services they provide.
Each time we only requested a full refund for services which was around $ 700 for the inspection. They never did perform a mold test and we immediately felt the effects after spending time in the home. Their defense it was not in the contract even though we requested it via online, realtor, and phone. Unfortunately, our mistake in the rush to have an inspection before travel and our inspection period was up. We felt it was a fair request for a refund since the service did not live up to expectations nor did their customer service. We spent several thousand dollar more to fix items not found by Elite; not including being delayed to move our new home another 3 weeks (additional cost of two homes, etc)
We provided photos of mold, water stains, videos of rain against the window and leaking via corner joints of windows, etc. All water intrusion was active. We purchased and performed our own temp scan and showed difference in the CBS block for a few days. Baseboards retained moisture (even soft), drywall was soft for days well which would have shown by Elite as well.
Don’t expect prompt responses unless you are setting up new inspection service. We understand Inspection companies can exclude all the liabilities to protect their business but requesting a refund of services was not out of line given the amount of money we did spend to fix items. The owner will just state all the things they did find but not caring about the major ones they did miss. Great, the point was Mold and Water detection to check for things you can not with a little knowledge and two eyes.

Fairly good on site but don’t try calling or emailing them after the fact. They do not respond. They take your money though.
On second inspection they gave ok but afterwards repairs that were supposed to have been made –not made. Electrical issues remained so I had to call in electrician whereas this should have been found upon inspection from this company.
Would not use them again. Ever!

They did a fairly thorough job inspecting the house and gave a detailed 72 page report only an hour later. But they failed to respond to my calls and emails when I had, and still have, questions about the report. They also didn’t check everything as thoroughly as I would have liked as the house was occupied and they didn’t want to disturb the owners items.
The were professional and courteous at the house.
It’s been five days since the inspection and they still haven’t replied to my emails and calls. That bothers me. I’m not sure that I would recommend them for this reason alone.

Very professional team including Preston, Pilar, Nick and others. They never fail to impress when they roll up in their ‘crime scene like’ van dispatching uniformed, neat personnel. The friendly inspectors were receptive to questions throughout the 2 plus hour inspection. A very detailed, 70 page, report is emailed within 24 hours. Used twice in March 2015.

Great job !!! Used them twice, and they did just amazing job.
Highly recommend them !!!

Very professional team including Preston, Pilar and Robbie. Allowed us to ask questions throughout. The only reasons I did not give 5 stars was after receiving the report later in the day, there was a note indicating 2 windows were not checked because the placement of a sofa. These are the 2 main front windows and while everything else seemed to be well checked, I question why I wasn’t at least told while inside the home as I could have moved the sofa out a foot or two to access and check. Now requires a follow apt with our realtor to check.
Good people and would still recommend.

This is an impressive organization. The team arrived on time, was very professional, careful, and thorough. All of my questions were answered at the time of the inspection. The report arrived very soon (I would say an hour) after the inspection and was comprehensive, containing useful photos and explanations. In addition I have recrived some free services that look like they will be useful. I cannot imagine a better inspection. I would not hesitate to recommend them.

This is the fourth time I’ve used this company, and I am very impressed every time. They bring in a team of inspectors and check every important item. Their report is very thorough and delivered promptly. At the time of the inspection they take the time to explain what they are doing and why, and review any important findings with you on the spot. Not only do I use them when buying properties, I have also brought them in when I am preparing to sell property to ensure there are no surprises I need to know about.

Top notch company. They do a VERY thorough, unbiased job. I have so much faith in Elite that I refer my largest clients to them (I’m in the wealth management business) when they purchase homes. They are the only inspection company that feel comfortable enough with to do that. Great job guys!

Elite did a great job. I have done 2 home inspections in the past with different companies, both times 1 inspector Comes out, takes 3 hours, and I get the report a day later. With elite, they had a team of 4 people who all excelled in customer service and professionalism! I was most impressed with the fact I got my Inspection report within 4 hours of them finishing. They were quick, efficient and friendly. Definitely recommend them to any new home buyers or seasoned home buyers!

Be careful with this team. They did a great job of photographing everything in the report… but my dish washer flooded on its first run. After asking around, this company is known for not going deep enough to identify any real problems. The photos are there for their protection, not to help with your service.

Very thorough, great report, top of the line technology, would highly recommend.
recently had them catch a roof leak using their camera that a previous inspector missed only months ago.
Top notch