Andy’s Auto Repair

Very unprofessional and rude. I wouldn’t let him touch my car, again!

Initially we had a great experience with Andy. Very helpful and does work for a decent price. However, Andy is a bullshitter. The last time that I brought my van to him for the serpentine belt to be replaced I asked him to check my wheel hubs as I knew the bearing to be going bad. He did. He gave me a price and asked if I wanted them done. I told him that at this point I did not have the money and that I may be able to get help from a buddy to replace them as I am very limited on funds. His price was $ 220 a side. I was able to buy my parts, plus rotors and pads for the same price and put them on with help from my friend. Nothing against Andy, but I just couldn’t afford it at that point.
Fast forward to today. My van is acting up. It is old and needs a lot of work. I explained to him what was going on. Told him thanks for the help before and also mentioned that I took care of the wheels myself. He goes on to tell me that that is a problem. Basically he didn’t get the job or my money before for the wheels and that he doesn’t want my business now and not to worry about bringing my van in.
Completely unprofessional. But when you are there, he is your best friend and talks shit about other customers.

STAY AWAY !!! DISHONEST. RUDE. LIAR.
don’t even bother asking if you can bring your own parts bc he WILL SCREW YOU
CHARGE YOU FOR WORK HE NEVER DOES!
it’s funny how all the bad reviews for this place are not shown. BC that’s how I choses this guy. I thought he had decent reviews and boy way I wrong. We came to him with and over heating SUV. He said we had a hole in the radiator and needed a thermostat and a radiator. we asked him if we could bring in our own parts. We asked first because we didn’t want to assume and my family has an account with a parts store and why would we pay double for something we don’t have to.
Monday: we brought it in it was fixed in a day and we live three miles away. when driving home the meter started going up but we didn’t think much maybe it just had to adjust. We drove it some more and it started overheating.
Tuesday: So the next day I dropped it off @ 10 am; also asked him to changed the oil.
When I went to pick it up at 5 he said «he didn’t get a change to change the oil.»
REALLY? you had the car over 7 hours and couldn’t find the time to change the oil!!! Also said «nothing was wrong with the car.» «It’s NOT overheating with me»
So we took it back .
Wednesday: We didn’t drive it
Thursday: I brought it in again and he said «if you don’t make an appointment then I can look at your car whenever i want. make a appointment and it will be looked at in that time.» So it sat there all day and again he said «he can’t find anything»
(Saturday) We drove maybe 6 miles and the car started bubbling, overheating and smoking at 11am, we called him AGAIN and he said to call him Monday to make a appointment.
Monday: we dropped it of @ 7:15 am locked the doors for our 9AM appt and left the key on the tire. Apparently the keys feel and he said that «he couldn’t find them so he couldn’t look at the car.» I think he was just making shit up. He said he had to climb under the car to get the keys and that didn’t happened until 2 pm…
WHAT HAPPENED TO THE 9AM APPOINTMENT!!!
Well I believe this all happened bc we brought our own parts. we had to bring it somewhere else and they took out the thermostat and said OUR THERMOSTAT WAS NEVER CHANGED!!!
so ANDY CHARGED US FOR WORK HE NEVER DID!
I am reporting him to BBB and going to give him one chance to fess up and give us our $$ back. Otherwise to the news I go. If anyone has had this problem please contact me. We need to make him learn that screwing people isn’t how you do business.

This was my third time seeking service with Andy’s Auto Shop in over a year. And each time he’s given the best and most honest inspection of my car. This last visit he actually saved me nearly $ 1000 on a misdiagnosed «Blown head casket» from a commercial retail auto place. Which we’ll just call them by their initials. TP Ironic, yes! He found the problem for the cars overheating was caused by a leaky water pump and not the head gasket. Turned a $ 1375 job into a $ 450 one. Thank you Andy! Keep this place on your contacts when you need fast service too.
Great place to get any work done under the hood. Prices are fair and the quality of work is top notch.

Don’t waste your time arriving at 8am on a Saturday. Although you may have scheduled an appointment, and although the sign on the front door says they open at 8, I waited for over an hour since it was the only time I was available, and I’ve given up. Who knows when the next time will be that I can get this taken care of, but apparently Andy’s Auto doesn’t care about new and future business enough to show up to work and honor appointments. Very disappointing, not to mention frustrating.