Adt Security Services, Inc.

Has a representative ring my door bell in a gated community with no soliciting. Woke up my infant who was sleeping. Have better Buisness practices before anyone should even consider your service. Would def. stay away from this company

Stay away! This company is terrible. With ADT, I have experienced of sneaky sales tactics, failure to secure my building, negligence on initial installation, and miscommunication trying to get features fixed and upgraded. Furthermore, ADT has committed several fraudulant actions for which I have proof. BEWARE of this company, there are many better options out there. I delt with Tanea and her agents, and they are extremely rude and unprofessional.

Wish I could give less than one star. There service is so bad I am actually considering switching to Comcast for home security — yes Comcast, the company with the lowest customer service ratings. I believe adt is aspiring to be Comcast. Sad!!!

I was lied to by ADT phone representative when I specifically asked about the 3 year contract and if I moved for a job, transferred, etc. Would I be able to get out of the 3 year contract? She said YES. When the installation day came I was reading over contract and didn’t see it in there so i called her up and asked her to send me an email stating what we had spoken about. She said she would and never did. After going through multiple people and calling numerous times i found out that:
1. Representative is no longer with company (probably for lying to customers)
2. They won’t honor what she said to me
This was the 1^st and Last time I will be using ADT.

Today a technician was supposed to come to my home between the hours of one and five. The technician did not come. I called and spent 30 minutes on hold just to speak to a representative. I asked the representative if I could speak to a supervisor and I was told one would call me in 30 to 40 minutes. Supervisor never called. Apparently ADT is simply too big and too arrogant to spend money on hiring enough customer service representatives and to train their team properly. Buyer beware.

ADT has been securing our home on the intercostal for years. Top quality security service. The best there is that is why I use them. Customer service is amazing and I feel comfortable knowing they are a phone call away.

Extreme dissatisfaction with ADT Pulse and with ADT’s lack of customer service!
I installed this service in my new home 2 months ago. It has caused me nothing but problems since it was installed. I have placed two service calls and twice was told the system «had a delay». The point is, I am able to walk in my front door and the not only does the door sensor miss me, so do the motion sensors.
I called to cancel my service today and was told the cancellation fee is over $ 1200!!!
It is sad, actually. We have been loyal customers for over 12 years in one home and 2 in the previous home. We even received customer loyalty discounts for this installation. However, I can honestly say the quality of service at ADT has steadily declined over the years to what it is now, which is non-​existent.

If you read this hire someone else they are lie and lie and lie some more. I had them come out to install a system at my business which they showed up 3 hrs late for. They gave me one price over the phone and another when salesman showed up. He was a complete jerk, but I had to do what I had to due. I called to complain which was a complete waste of time on hold over an hour and 15 mins. Then I started getting bills however service was not even working properly. Finally someone showed up I asked them to remove everything they had someone talk to me on the phone who promised 6 months free service well again it was a lie they dinged my CC for the monthly charges. I called to complain again and of course she never called back or responded to my emails and her boss was even more of a waste of time. Then my system goes down and of course «we will be there in a week to fix it.» I cant stand them they are they worst company I have ever done business with!!! Run, run fast!

I will have to agree with the previous reviewer — I was looking to change from my current provider for cost purposes. So a local rep. came by the house to discuss what they could do and offer. One thing that I was looking at was adding the cameras to my home — and probably with all the discussion that we were doing I lost track that the cameras were $ 450 per each outside unit. I thought I understood that they were going to be included for the $ 42+ that I was quoted since I had to sign a 3 year contract. The rep did not leave me a written quote as I had asked which should have been the 1^st flag, but ok. Since my wife knew the person, I thought to myself — no problem. We finally said ok after a week of doing some research. I met with the rep one more time to begin the paper work and when we were going through the entire order I finally noticed a charge for $ 900+ which I asked him, what was that for? He explains that it was for the (2) outside cameras that I wanted… which I explained to him that I thought that it came included. Nevertheless, after our discussion — decided to just go with one camera for the ridiculous price of $ 450. However, this did not sit well with me… so after he left, I decided to check out the camera unit that ADT was offering for the outside unit.
Well, to my astonishment — I found several of the cameras that they were offering for about $ 125– $ 175 on Amazon. When i found this out — I contacted the rep. and said to explained to him that I had found the identical cameras that they were offering me, online for way less. I wanted to know if they could match the price if not I would purchase them myself and just have them install it. This unfortunately was not a good solution for them, as after he spoke with his manager that they could not match the price nor would they instal the cameras as it’s not an «ADT» camera. They would not be able to monitor nor install the camera — which i then in turn said «please remove them from my order». What cracks me up is that they already had charged my card for $ 450+ dollars which I found amazing, since they had not installed anything as of yet!
At this point, I was on strike (2) with them and still wanted the service — but after removing the camera I would have to not pay an installation fee which seemed ludicrous. My mentality is, if you want my business «whats in it for me»! Yes we were getting a new panel and some new features, but the one feature I wanted I would have to pay a crap load which made no sense… on top of that there are much better cameras out in the market that offer the same features with more cameras at a less expensive price.
After this whole hoppla, I decided to call my current alarm provider and see what they could offer me — which should have been my first option. They not only beat the offer that ADT — but the camera themselves were less expensive and of better quality. Once I learned of this, I called the Rep. to cancel the entire order — as I was done by this point and asked that the money they had taken from my account be returned which I thought would not take more than a few days. At the current time that I am writing this, it’s been 9 days since I cancelled and the funds have not been returned to me. I contacted the rep. to see what was going on and he then lets me know that it ADT was not able to return the money to the account — that a check will be mailed to me in 3 – 4 weeks. Hmm. really? Quite interesting if you ask me… so at this point, i’m actually very happy that we did not go with ADT — as if this was just a glimpse before becoming a customer — I can just imagine what awaits if we were customers.

Lately people (I assume ADT employees) have posted pics of ADT — it triggered me to write this review. (They would have been best served NOT posting all those pics!)
For the past 20 years I’ve had ADT and rated them 3 stars because the past few years have yielded mediocre service that countered years of great service.
Decline in Service:
It used to be that if my alarm went off for more than 30 seconds ADT would call me and ask for a password to confirm the alarm was accidentally engaged. Now the alarm can sing for a while and no one calls. What kind of monitoring is that? I believe ADT changed their processes a few years ago to this business model to save money — less service for the same/​more money.
Inept Salesmanship & Inability to Meet Customer Need:
More than a year ago we wanted to install video cameras on our property. We called ADT for an estimate to install cameras and I got an estimate for $ 6,000 and lost 2 hours of my time to an in-​house salesman whose presentation was so lacking that even he knew that he wasn’t going close the sale, while he was presenting to me! He presented a quote to me — wrote copious notes about the quote and then took that paper with him, only to leave me his business card with 3 phrases written on the back — that was the ‘written estimate’!
The reason for the high price was because of the number of cameras he was installing, and a ‘hub’ for each camera that would have to be installed in my closet — so I’d have a bunch of them! ADT didn’t offer cameras by itself, so I’d have to buy a product that bundled new thermostats and virtual control of lights, etc. — none of which I sought.
But the rub for me was that ADT WOULD NOT MONITOR activity!
We did buy cameras — from Best Buy — we got HD cameras (showing color images during the day and black&white at night) and a DVR that had more ports than needed so we can add cameras in the future, and capabilities to record for a month. The cameras were installed at a very low fee and we have the convenience of seeing the camera view on our TV, cell phones, and computers. It cost a fraction of what ADT quoted.
The People are Not the Problem:
Through the years I’ve had good service from ADT reps via phone and in person. The people aren’t the problem (barring the salesman who really needs training/​a new vocation) — I think ADT’s product offerings and processes are the problem.