Kessler Institute For Rehabilitation

do not come here. im still dealing with billing issues. there’s no one even there to help. they will tell you one thing then bill you another. BEWARE!

All Kesslers are not created equal. I had my father in Kessler in saddle brook for about and hour because it was filthy, among other things. (I wrote a separate review). We moved him to this Kessler, in west orange and were very pleased with the PT and OT staff. It was very clean and the aids were great. Oddly, his doctor sucked and kept saying he wouldn’t get any better. PT said he would and was correct. The dr seemed to be on some sort of mission to kick him out of the hospital. He had good insurance and was improving but it didn’t seem to matter.
The staff is great and the hospital clean and cheery but be prepared to do battle with the doctors and case manager. You have to stand up for yourself in this place.
Nama, the PT was an angel, pt and ot were well above average and very friendly professional and positive.

I am surprised by the great variation in ratings. Perhaps it is the staff members involved. I have no idea.
I am an outpatient with a severely pronated ankle. I wanted to be sure I was doing all that I can to get a good outcome. The service and care I have received has been first class.
I got a second opinion from a totally independent doctor, who I was told is the best in Northern NJ. He said I should keep doing what I am doing. I don’t like my physical condition, but I am confident that I am doing all that I can to improve my condition.

I was told that this was the place to go for rehabilitation. My first day I was placed in a room with a lady who was blasting her Fox news until I asked her to turn it off at 11pm. Then I was given not one but 2 hamburgers even though I have an intolerance to gluten. One person even suggested I eat around the burger. Then a PT individual physically ran into me while herself running with a glass of water through the gym; she did not apologize and had the gaul to blame me, I was lying on a mat doing my exercises and she hit my foot with enough force to cause pain in my incision. I have had good nurses, pts and assistants but this place does not deserve the accolades that it is getting otherwise.

Kessler rehab, though a gigantic company, has difficulty keeping records, billing as well with the follow through of submitting to your insurer when services are complete. They delayed the start of my Mom’s rehab from July & finally gave us the fully covered service around thanksgiving… then they submitted Late to Allstate&asked us to pay for what Allstate refused for late filing… The Hell I will… When Hell Freezes Over.
Fully & completely incompetent individuals… The competent staff members are signed up for the pass the buck club.
Easily at the top of my all time worst experience of my lifetime list.
Would not return even by force… this facility prob took five years off my life.
I am still working on their billing practices by contacting the BBB and my services were complete in 2011.
Beyond poor record keeping they have almost no interest in customer service, how they are in business at all, I’ve no idea.

As a client of their out-​patient physical therapy I have been greatly pleased. They are always ready — never over-​crowded — and everyone has been extremely nice. Their cherry attitude and fun atmosphere make going to PT bearable.
The hospital has a great reputation — and I think the out-​patient service are not as visible to the public eye.

Kessler is a phenomenal rehabilitation hospital. They specialize in caring for people who have suffered spinal cord injury, brain injury, stroke, amputation, and a variety of other neurological or orthopedic conditions. They have wonderful staff and really care about helping patients get home safely and reintegrate into the community.