Yaboo Fence

We can’t thank Vince, Christine, Carlos and Louis @ Yaboo Fence enough for being so helpful to us with expediting and installing our fence this past week.
They were courteous, professional and reasonably priced. Big plus for us was that they met our rather limited time frame and surpassed our expectations.
I highly recommend them! Norma Moutal

Yaboo installed a fence and large double-​gate at our house in Nyack. They were the only fence company in the area that actually returned our call and came out to give us a quote, and we learned later that they usually have the cheapest prices.
The quoting process was a bit drawn out because our salesperson kept losing his notes about our yard’s measurements and our preferences. To be fair, we also changed our parameters (switching from a section of fancy fencing and chain link to just plain tongue-​in-​groove fencing throughout), so the delay in getting a quote was partly on us.
Once we finally had a quote, we found out that 10 other homeowners had booked jobs «that day» and we would have to wait a month instead of a week for our installation.
The fence and gate were installed very quickly, but it was a bit of a hack job. The installers had to ask my wife and me about almost every detail that we thought the salesperson had already recorded. There wasn’t very good communication between the salesperson and the installers.
The gate was installed at a noticeably off-​angle over the line separating the driveway and the patio, and the installers used the wrong hardware. (We specifically requested and payed for better-​quality hinge straps, handles and drop rods, but they installed the standard, cheaper hardware.) It took several weeks to get the gate re-​installed with the correct hardware and at the correct angle.
Additionally, the fence was installed at an off-​angle over the property line. We used to have a weird backyard where we were once sharing a wraparound driveway and backyard space with our neighbors. But we spent a lot of time, effort and money to completely redo our backyard and make the space more private, and when the fence between us and our neighbors was installed, it was put in at an angle that starts at our property line at the very back of the property, but it ends a couple of feet off the property line by the patio. It’s not terribly noticeable when you’re inside the yard, but when you’re walking past the house on the sidewalk, it looks pretty bad. We decided not to have them completely re-​install the fence because we didn’t notice it until the gate re-​install was almost finished, we were tired of dealing with them, and we couldn’t take any more time off work to be home during installation (which seemed to be the only way to make sure things were done correctly).
From the date we handed Yaboo a deposit check to the date they fixed the gate was about 13 weeks, or 3 months.
I have to give our salesperson credit for trying to make things right after the gate was installed so poorly. However, I think that if communication between our salesperson and the installers had been adequate, we wouldn’t have had a problem in the first place. When we complained about the shoddy installation, the salesperson repeatedly stated that it wasn’t his company and he couldn’t control what the installers do (which, to my ears, sounded like «not my job» over and over).
We’re currently satisfied with our fence and gate, but that’s all we are. We aren’t happy or enthusiastic. For all the issues, delays and miscommunication we experienced, we would not recommend Yaboo to our friends and neighbors. I gave two stars instead of one because they did come back and fix the gate issues.
To the owners and managers at Yaboo, I’d recommend working on communication between the sales call and the installation. Perhaps instead of the salesperson doing the final site measurements, have an installer or foreman do them and also run down the features of the job with the homeowner. There were a number of things we asked for that the salesperson said we could have but that the installers on-​site said weren’t possible (without custom work and extra charges).