Ny Spot Lite Cleaners

This place is located in the Stop and Shop plaza on route 59 in West Nyack. (about .5 miles from the palisades mall).
I had the worst experience at this dry cleaner. They completely ruined a 3-​piece formal dress my wife was able to wear ONCE and refused to make it right. Even better, their story as to what happened kept changing. First, they said that they tested the dress before dry cleaning the fabric and had no idea what went wrong. Then they said they had tested it, and based on the test, had decided to handwash the dress, which was DRY CLEAN ONLY. Following a round of exchanges where they kept saying «it’s dry clean only» and us responding «yes, but you washed it!,» they offered us a store credit worth half the value of the dress. My wife about lost her mind at this point and eventually threatened to call the cops when the woman behind the counter started seeking to dismiss us with «well, if you won’t listen…» and tried to walk away. When she finally handed over a check worth partial value of the full expense of the dress, the woman argued that she should keep the dress to SELL IT. Yes, she literally told us that. Their orientation to the damages they caused us would have demanded that we 1) ignore them ruining an almost $ 200 dress, 2) pay them for ruining the dress (they did NOT waive the cleaning bill), 3) ignore that the dress was only partially addressed as the other 2 of the 3 pieces were still dirty (unfortunately, they ruined the main body of the dress), and 4) continue bringing them business as a returning customer. Had we not known about them handwashing our dry cleaning and they had just made things right, we probably would have completely forgiven the error — things happen. But between the gross dishonesty and lack of business ethics, we will NEVER go there again.