Rose Nail Spa

Even though my nails did come out looking good. Two of my nails were crooked and the nail artist would not listen to what i wanted. I felt like an outsider the two times I came. No one spoke to me, only about me, and because of this I never came back. I feel when your in the customer service business you should aways treat the customer good and make sure their happy. This was not the case for me

My girl Gume is the bomb dot com!!! I’ve been following her like a groupie (Lol) since her days at Latin Nails. Always professional. Always kind. Never disappoints. And she helps me with my Spanish. Lol I’ve never used any other girls besides Gume, Rosi, and Rosita only because I know them well and I’m very particular. Their pedicures are on point! No other salon compares. The owners are good people and kind to their clients. The only thing is that most days you need an appointment. Love this place!!!

So as I sit drying my toes after a pedicure I give this place a three. I was taken right away. (Monday afternoon around 345) Rosy did my pedicure. Taking out the cuticles and painting the nails she did pretty good at really can’t complain about it. But when I come for a pedicure I’m all about the massage. I like a good run. And she literally put lotion on rubbed it in and took it off!!! I was like what the @&$! Was that?!? Then charged $ 25 for that. It definitely wasn’t worth it I’ve paid good money for pedicures but jeezzzz that run was horrible I think I’ll keep looking for a pedicure place

Horrible experience! It was my first time there I needed a full set and was a walk in they took me right away and I showed the girl a picture of the design I wanted she said she could do it no problem. I like oval nails but she said coffin was a better choice I said ok. She then proceeded to say it was better for me to get a different design she said I should do a French. I don’t like French. Which I told her but she kept insisting she said I would love it, so she showed me a picture of the designs he wanted me to get. After seeing it I repeated to her that I didn’t like it and wanted what I showed her initially. She got upset over it because she kept saying that French was nicer. Then was cutting and shaping my nails and I noticed they were to long. I can’t work with long nails. So I asked her to please make them shorter and she let go of my hand and pushed her chair back and said I’m not doing your nails any shorter that’s gonna look disgusting! Coffin nails are not supposed to be short! Ummm yes coffin nails can be short I’ve had them before I even showed her a pic of my own nails coffin shaped and slit shorter than what she did. She hit really upset and another girl came to help with the situation. I just told her to make them shorter. I was charged $ 55 for a full set $ 15 for removing my old nails $ 15 for shaping my nails and $ 10 for the design. A whopping $ 95 fora full set!!! I have been doing my nails for over 20 years and this is unheard of!!! I Also got a gel pedicure and I usually pay $ 35 for it they charged $ 45 plus $ 5 to remove the old gel on my toes! This place is a rip off!!! And they are rude and nasty!!! No customer service at all I do not recommend this place!!! DO NOT GO TO ROSE NAILS!!!
I’m even more upset now after reading the response from the so unprofessional team in this nail salon! My issue is NOT the money! You have no price list! Your prices are given verbally and I was told a price when we first started and then another at the end on the process. It seems to me that you and your staff are very poorly trained in costumer service. Coffin nails are totally possible to be done at any length that is if you are talented enough to do them. If your staff says it $ 55 dollars for an acrylic full set I should not have been charged for shaping or removal of the nails I had on no one does that! And if it is your policy Tiffany should’ve informed me of that at the very beginning just like she said its $ 55 and I’ll give you the design free. I never asked her to give me anything for free! But honesty is very important in this world. And that’s what bothered me the ROBBERY going on in your salon! Be honest about the price from the beginning not after you finish the work day «oh I forgot to charge you for this and that» and the fact that you answered my review the way you did shows what type of people you are and just how important your customers are to you. I feel sorry for you and I stand by my review. If I could give no stars I would. DO NOT GO TO ROSE NAILS!!!

I walked in on a Saturday and had a short wait, I needed a pedicure and full set and my 3 daughters got mani’s. Rosy did an excellent job on my pedi and while I was having my pedi done someone set up a mini station next to me and started my nails. I’ve never had this done but thought it to be pretty efficient on not wasting time. In all the visit was almost 2 hours and about 5 minutes after I left one of my extensions broke :(.
The high rating is because the owner wowed me in how she handled my dissatisfaction. She made herself available to personally do my nails and instead of touching up the imperfections I found she actually soaked them off and started over! I will say we aren’t all perfect and despite not being totally happy with my first outcome I understood that my tech might’ve just had an «off day». The way the owner made it a point to show the tech the issues I had and then personally re-​do my nails shows the love she has for the success of her business and satisfaction of her clients. I will def be returning and have already referred one person and get complimented daily on how pretty my nails are :)

It’s a top notch nail spot with good quality products. My nails never break. The techs use state of the art techniques & have a lot of versatility with materials, colors, hemstones, colored acrylic. You will pay more, but you are definitely paying for quality. I’ve never paid to have a nail repaired. They stay on and are durable. Gemstones never fall off either. You NEED to make an appointment. Judging by other reviews… this is NOT a negative. What this means when you have a salon that operates like this is that they have loyal & regular customers bc of the work they do.

Nice nail salon but not my favorite place to go to, even with appointment you have to wait a lot of time. I don’t think a person should wait two to three hours for a mani and pedi with appointment. The girls do a great job, but I must say that they do have an attitude problem. If you have a lot of free time this is the place to go.

Horrible Horrible customer service and too many attitude problems. I wish I could give NO stars. I was going to this salon for a year or so, always spending 100 or more and coming every 2 weeks religiously but the way that THE OWNER PAULA treated me made me feel terrible & hurt. I called to make my appointment because I was leaving town and she made a mistake and put me on for the wrong Saturday. Instead of saying sorry and providing a resolution that day she just brushed me off to RACHEL to handle it which is very unprofessional as an owner and said «I’m sorry we are booked today». Wtf! Are you serious?! I lost my cool and told her how much of a horrible person she was to even do that to me. I drove an hour to my appointment. The ladies here are great with the work they do, but the way they treat there loyal customers will make this place not last. I’m in the spa business and Customer service in the spa & nail business should be there top priority. They will learn when then start loosing customers because of there attitude problems.

Don’t even bother coming here. I walked in and asked for the wait without an appointment. They said to wait 5 minutes so they can take me next which I had no problem with. ¹⁵⁄₂₀ minutes later, a random woman asked me if I had an appointment and I told her what they other women had told me and she totally contradicted them saying «no. You need an appointment. We have no time for you» YOU COULDVE TOLD ME THAT BEFORE WASTING MY TIME AS I SAT THERE WAITING. oh well. Lost my business for good and I went down the street and got a better nail application.

I walked in with my daughters for pedicures. I was told to choose a color and to have a seat. After I was sitting there for 20 minutes, I was told they had an opening at 3 pm. It was 11 am!!! I should have been informed as I walked in that they do not take walk-​ins and there are no signs anywhere indicating this.

Wow! I’ve lived here since 2009 and this is the place I’ve been looking for! Do you hate it when your acrylics break? Or when ur tips pop off? Or when the nail tech doesn’t shape them properly? Or when they use cheap products? Or feel like you could have done a better job on your own? If you do you NEED to come to Rose Nails! They are perfectionists. They’re clean. There’s parking! I haven’t written a review in years… however this place (and Rachel & Rosie) deserves it! Phenomenal work. U haven’t been this happy with my nails & pedicure in ages!

By far the best nail place I have been to! I’ve been to a couple in the past and nothing beats this one. The price is very reasonable and my nails look perfect! I’m so happy and can’t wait to come back

Best place to get your nails done in the area, everyone is very professional. They work with the best nail products, always have new nail colors. They also keep everything very clean. Overall they have awesome service and it is a great place to come relax and spoil your self.

Came by last week for a much needed pedicure and since my sister was coming here I tagged along on her visit. This place is small. 3 manicure tables, 4 drying stations, 4 pedicure stations. Very very cluttered. There was no place to really hang your coat or leave your shoes.
Although we had an appointment and were late (oops) the wait was forever. The pedicure chairs are actually kinda cool and the pedicure it’s self was decent. I wish there was more time during the leg massage tho. Not enough colors to pick from and they are so spread out that I didn’t even notice there were a bunch of other colors on the other side of the room.
Manicure was okay, my girl didn’t even ask how I wanted my nails shaped, she just went to town and sanded all my nails down! wth, man! My nails are all short now, ugh. Pretty good price $ 25 for both mani and pedi. An extra charge if you use credit cards! *side eye*
Don’t think I would come back here unless it’s another sister date. I’ll keep to my old place even if I have to pay more.

Let’s start by saying that I was hesitant at first bc I swore by my old nail tech, but bc of the distance it was hard for me to make appts regularly. Not impressed by any local salons I simply stopped paying attention to my nails and decided to stick with regular manicures. Needless to say I MISSED MY NAILS so determined to find a good nail tech nearby I tried Rachel at this salon and fell in live not o oh is she amazing at what she does she doesn’t take a million years to finish! I’m soooo happy with my results everyone there is so friendly and always do their best to help you out appointment wise! These girls Rock!!! The décor is modern and the atmosphere there is always upbeat with positive energy I love it here!

Yes, its busy and you better make an appointment and don’t have urgent plans right after you get your nails done because it might take a while, but it is worth it. First time in my life in US somebody worked on my toes for 45 minutes and cut my cuticles the way it should be done.
Great job!
Salon itself is very pretty and the owner did a fantastic job making it as fancy as possible but not in cheap cheesy way, it is very cute.
Totally recommend this place!

I have no complaints about this place, apparently the new owner she has done a great job. The salon is fully renovated, it’s very clean, and it has a very good atmosphere. I love this place for 2 reasons. First the staff are excellent and as well friendly. Second the products they use are of good quality. For me Rose Nails is the best salon in the area, if you’re looking for a good service, good product and a place where you feel nicely pampered I recommend Rose Nails.

Horrible service. Waited over an hour and they took someone that came in after me first! All I wanted was a manicure. All they do is bull shit, gossip about other people and not work.

Yes, it’s cheap, has children in attendance, and is Asian owned. I’ve been coming for a long time sporadically. The parking lot is near, the staff is not soley Asian, they will take a well needed long time for pedicure, the massage chairs are noisy but functional. Flat screen, bathroom, and waxing avail.