R M Auto Collision

Horrible! The reviews made the place seem that they were much better than the service I received. Went in Tuesday at 4pm with a broken side view mirror. They ordered the parts and told me Wednesday when it comes in they will give me a call. Wednesday I got a call at 11:30 they were in. When in to find out that they ordered size view mirrors for a sedan and not a coupe. I was assured that the mirrors would be same day and he would give me a call. I waited 6 hours and nothing. I gave the shop a call and he said they won’t be in till tomorrow. This totatly inconveniences me in addition to driving around with no side view mirrors. I will not be returning or paying the full $ 240 for their error.

Decent work.

THE BEST!!! I found this place on Unilocal and everyone who works there is as helpful as can be.
I called and they immediately asked me to bring my car over. I got an estimate on the spot. They advised me on how do deal with the insurance company, got enough $$ to fix the car AND changed my other headlight out for free so they matched. (Only one was damaged so that’s all insurance would pay for.)
They finished the car in two days when it was supposed to take five! THEN, when I couldn’t pick up the car right away they held it for an extra couple days and stayed open late so I could get there after work.
Most importantly, the car looked better than before the accident. I would recommend R&M to anyone and it’s worth driving a little further to get there.

Definitely THE BEST auto body shop in New Jersey. We traveled all the way from Belleville, where there are lots of collision shops to nearby. Chose this place after reading the reviews and SO HAPPY we did. Every aspect of our experience w/​these guys went smooth. Got our quote online by emailing pics and details to Carlos and he emailed us a rough estimate within 24 hours. Brought the truck in and the estimate stayed the same. Got truck back in 3 days as promised. QUICK, SMOOTH TRANSACTION and QUALITY work. Our baby looks WONDERFUL. THANK YOU!!! WE are so relieved that we can still find great, honest and awesome people to work with. Our very first auto collision work 10 yrs ago was a nightmare.

Got here with my wife at 9:20 AM on a Saturday, a little after they opened. There was nobody there to take our work-​order. There was a 9-​year old boy, who mentioned that his dad had stepped out and would be back in 20 minutes. We ended up waiting for over an hour, in the blazing sun. Eventually, we got frustrated and left. I can’t give more than 1 star because I didn’t even stick around to get any service done.
The driveway entrance into the shop doesn’t even have a slant in the sidewalk. That can’t be good for the car.
Folks who gave this place 5 stars must be friends of the owner.

Excellent Service! I recently took my Jeep to the dealership to get an oil change and came out with them telling me 10 things I should do. I went to RM Auto for another opinion and Carlos was great. He had the mechanic show me what I was worried about from what the dealership told me, assured me my car would be fine and even fixed my window on the spot! RM Auto’s pricing is MUCH more competitive then the dealership and it was so refreshing actually trusting the person working on my car!!! I highly recommend this place to anyone with car issues or even just concerns.

What a find! I was immediately put at ease by, and filled with confidence in, Carlos (the proprietor of this shop). He is personable, direct, and sincere. He is easy-​going but also thoroughly professional. I also noticed that he has a great relationship with his staff, creating a congenial workplace where everyone is appreciated and encouraged to do their best work. The issues with my car required engine work by a transmission specialist; Carlos not only provided a great recommendation, but took the time to make a personal introduction. I can honestly say that I was treated like a friend by R&M Auto Collision and I would not hesitate to recommend this business to anyone.

Great service! This is a small, family owned place that has been around for ages and they know exactly what they’re doing. Be ready to get a good price and a heavy Spanish accent.
They are attentive to the smallest detail and the owner himself will even drop you off at home if you don’t have a rental. The place is definitely not glamorous, but your car will definitely come out detailed like you were paying 5 star pricing.
So come by, drop off your car and enjoy some great Latin cuisine while in the area.
Ask for Carlos Martinez for the best prices and tell him Marlyn sent you for a VIP Unilocal discount! :) Don’t say I never hooked you up!