P.C. Richard & Son

We arrived and Milton greeted us at the door. We left an hour later after having purchased a great mattress and some cable adaptors. From start to finish Milton was kind, honest, and straight forward and we left feeling great about our purchases.
Come check the place out and when you come in ask for Milton. The best.

WORST CUSTOMER SERVICE!!! I Gave one star because I had to. I really wanted to give negative stars. Employees are wandering around like chicken with there heads cut off while customers just wait for service.

I visited the store shopping for a car alarm and a car stereo upgrade. I was helped by a very knowledgeable salesman and was completely satisfied with making my decision and going. forward with a complete alarm install and in dash dvd radio/​amp& speakers. Very satisfied especially when the manager (Mr.Ruben) greeted me and assured me i made the right choice.

Beware sales people can be pushy but good store for price comparison.

My husband and I have been buying from PC Richards for 16 years and have never had an issue. We always get a fair price for all purchases with very friendly service. Make sure to Ask for Ramon he is a great salesperson.

After having horrible experiences trying to buy appliances at Home Depot and Lowe’s I decided to check out other home appliance sellers. I decided to go to this PC Richards with my family. We were in there for for less than a minute when the manager on the first floor asked us if we needed help. I said we wanted to buy a refrigerator and he said this associate will help you. And that is exactly what they did. The manager helped us out with questions we had on delivery since I live in NY and on their protection plans (we picked the 5 year). They were all helpful and very patient. We left in maybe 20 minutes happy and more than satisfied with our buy.
We did have problems getting the delivery the first time mainly because it did not fit through the door. (We didn’t even check the refrigerator size because we were so freaking excited so yes that was our fault lol. We had been thorough ever where else but forgot here. Anyway …) After the delivery Kenny the manager at PC Richards called me to find out what happened and immediately helped us pick out another refrigerator. One of the same brand (Samsung) and a smaller size on the outside but almost the same amount of space in the inside. Although it cost a little more because it was a newer model it was worth it. Kenny set up the delivery for the next day (Saturday) and after anxiously waiting for the fridge we received it in the time frame that we were told it’d come in. The delivery guys were nice, careful and quick with bringing the fridge in and taking the old one out.
I’d definitely go back to buy anything that I needed from here. (Our stove is from here too) I loved it and the service was great even when things didn’t work out immediately.

I had a really great experience with a recent purchase at P. C Richard. I had the good fortune of being helped by Mike Ducheny. Mike went above and beyond to help me with my appliance purchase. Appliances are a big investment and Mike helped me find the best deal on a Jenn Air range and dishwasher. Not only was Mike very knowledgeable and professional but he was kind and patient. I highly recommend visiting or calling Mike at P. C Richard in West New York, NJ.

After a horrible experience with best buy I decided to walk into a PC Richards and was amazed at the customer service and the deal they offered me. I knew exactly what I wanted and how much I wanted to spend, the staff was great, they knew what they were doing, they didn’t force any upgrades on me and probably the most customer service oriented group of associates I ever delt with! I will be going back for future purchases!

I made an online purchase, but it turns out the seller was a fraudster buying form PC Richard & Son with stolen credit cards.
PC Richard would ship out the product, but would then get a charge back from the victim of the credit card theft a few months later. They started billing me, but after a few phone conversations and some emails PC Richard and I figured out what happened.
In summary, they cared and helped me out. I’m in CA and they are in NY! 5 stars for customer service!

Had a very good experience on Valentine’s Day… We walked in with an idea of how much we wanted to spend and how big the TV we wanted to get.
I know we must’ve drove the salesman crazy by having him show us TV after TV, but he was very professional and very patient. We ended up getting a 70in Sony 3D TV. And I thought Valentines Day was a «Just for Her» holiday!
Very friendly staff, professional, and courteous. We will definitely be going back.

They may have ok prices but their independent contractors that come and do the installations are the most incompetent people ever. They couldn’t install the washer/​dryer in my laundry claiming it was the wrong the size. The salespeople assured me that they would fit. They have the washer and dryer delivered and they proceed to slam them into my laundry room, destroying the walls and my hot water heater. They didn’t even install them. They left them sitting in the room blocking the doorway. They abruptly left claiming they can’t install them. After several complaints, visits to the store and visits to my house, finally a month later they send another crew who were able to install the machines with telescopic vents. I don’t understand why they couldn’t have just done that in the first place. Not to mention all the damage they caused which PC Richard and the independent contractors refused to reimburse me for. Unprofessional, incompetent, useless organization this PC RIchard is. Never, ever stepping foot in one again. I wish I could have given negative stars.

I’ve been a customer of the West New York P.C. Richard for many years. They have the best brands and prices. I bought all my appliances for my new house here, including kitchen range, refrigerator, dishwasher, smart TV, and washer dryer. The manager Ruben is a great guy, always going out of his way to help select the brands and models best suited to my personal needs. The sales people are friendly and well trained. I will not shop anywhere else for my electronics and appliances. I refer all my friends and family here.

Very helpful staff!!! I enjoy shopping at this PC Richards & Sons!!!

This store rules in this area. I have been purchasing all my home & electronics needs here since the store opened. The manager has always gone out of his way to satisfy the customers and they are very law enforcement friendly. Over the years I have become friendly with the employee’s and it feels like I’m among friends everytime I enter the store for a purchase.