Enterprise Rent-A-Car

I could have rented from a location in my own town but this location was a better value. The staff was very courteous and willing to go the extra mile for their customers. I would not hesitate again to use their services.

Everything was perfect, very friendly staff and I had no problems with the car, I’m definitely going to see you guys again.

These guys were GREAT. The staff is very helpful and efficient. They had no problems picking me up (on time). Prices are excellent. I would definitely recommend them.

Very helpful staff. They were willing to drop me off even at 6 pm. Efficient process, got a car on the last day. Would keep coming back.

These guys are infinitely helpful. They pick you up from where you are and bring you to the location to get your rental. They are funny, bright, fast, efficient, and the prices are right. I highly recommend renting here.

I always rent my cars from here. I get great service like always and will be back

Smooth transactions with a friendly staff who picked me up. The car was cleaned but not well. I did not like the model (Volkswagen Jetta); so I switched makes of cars with the same agency.

Good morning.
By the present I am presenting a formal complaint of the services and bad attitude of the manager of the enterprise car rent office on 5124 Kennedy Boulevard West New York, NJ.
Last Friday, January 19, the undersigned Carlos Finke Herrera, rented a 2015 Chevrolet Tahoe through the rental agreement #735 598. The vehicle, as informed by Mrs. Stephanie, only needed gas, as it was only quarter tank full.
Many miles before we arrived to our destination, the sign of oil lighted on, and because we were traveling upstate NY, no gas station was available immediately.
it was when we arrived to our destination, that we could verify that the oil reservoir was EMPTY!!! We then immediately called the rent company to inform about the issue and to point Mrs. Stephanie’s attention on how distant we were from any city, that it was a family trip, kids included, and that what would happen if the car fails in the middle of no where due to a lack of oil… and Mrs. Stephanie only said that she was sorry but she couldn’t do much as we were so far… She was very irritated when we told her that despite we were a large group, we were traveling far, and it is supposed to be the company’s responsinility to provide a vehicle in perfect conditions, not only in cleaning and appearance…
At the end she agreed to deduct from the bill the bottles of motor oil that we used…
The group only wondered what would happen if the car broke…

My friend and I were trying to rent a car, and a girl that looks like the manager or owner was very rude to us, we lose nearly half a day. Finally we can not rent the car, we went to another place and in five minutes we rented a car, do not go to this place to waste time with this woman arrogant and cocky.

The Staff at this location were superb! From allowing me to access the appropriate documents on their PC to dropping us off for lunch, and then picking us up when we were done. The assistant manager Natasha had the most wonderful personality and professionalism to compliment it. Not to mention there was a significant difference in price that made it worth leaving the upper west side to go NJ to rent for two days. YAY!!!

This branch is WONDERFUL… I definitely recommend them. Outstanding customer service. They are all about client satisfaction. All –Star business!