West Miami Paint & Body Shop

By far the best place to take your car if you need body work or a paint job. Carlos and his crew are terrific and you’ll drive away with a car or truck that looks better than when you first bought your car! This is my fourth vehicle in over 10 years and extremely impressed with the results.

I was recommended to this place by a friend who had a great experience when he had an accident. My experience at this place was wonderful. The owner was very helpful and everything was very smooth from dropping the car to the rental and the final delivery. My car looks like nothing ever happen. I did not follow the negative review and follow my friends personal review. I do recommend this place.

Wonderful service all around. Carlos and his staff are absolutely amazing!!! Highly recommended bringing your car here for paint work or any type of body work!

On 2÷13÷2016 I was involved in a minor car accident. On Monday 2÷15÷16 I went to West Miami Paint &Body Shop to get an estimate. Carlos greeted me and immediately gave me an estimate. I contacted State Farm to notify them of my accident and authorized West Miami to start on the car. By 2÷17÷2016 my car was ready to be released. West Miami did an amazing job on the car it looks brand new. Carlos and his staff should be highly praised for the fast attention and incredible work they did. Now I understand why West Miami is an authorized dealer to repair cars for State Farm, fast amazing service and excellent workman ship. I highly recommend West Miami Paint and Body shop to all my family and friends should they need a place to take their automobile. Thank you Carlos and Staff for an incredible job on my automobile.

Went there to get an estimate. Waited for a few minutes in the office and no one was there. Went outside to shop, where they pointed the manager out. Spoke to him and he said“I’ll be right there”. Someone came in with some parts… went to the manager, and he spent a few minutes with him. Another person walked in — same thing, delivering parts. Again, the manager took care of him. I asked again…“I’ll be right with you”. Waited another 10 minutes… nothing.
I walked out. 25 minutes wasted waiting to be helped.
Terrible service. State Farm, take note of your «preferred suppliers».

Wow, I wish I had read the negative reviews of this place beforehand. I left my car here to get an estimate because State Farm recommended them, and found that the repair work was not worth it because it was so minimal and my deductible was high. So I called the shop and told them that I would not be doing the work with them. Two hours later, the secretary Mirta called me, and told me that she didn’t realize that they had already taken the bumper off of my car. I immediately told her that I never authorized the work to be done, and even signed and faxed back their blank work order, stating that I was not authorizing any repairs unless I was provided with a written estimate from them prior, which I was NOT. Finally the owner Carlos called me back. what a real gem that guy is. And told me that the paper I signed was just a «formality» and didn’t really mean anything. That I basically authorized the work to be done the moment I left the car there. When I asked him to put my bumper back on and give me back my car, he told me absolutely not. So he’s basically holding my car hostage until either I or State Farm pay him $ 305 to put the bumper back on. Not a new bumper, or repaired one, but simply to place back on my damaged bumper that I never gave him the authorization to take off to begin with. STAY AWAY from these people! They are complete CROOKS, and are not returning my car back to me.

This place is a big JOKE. Brought in vehicle after an accident for repairs, what should have taken 10 days to repair, turned to almost 30 days. SERIOUSLY!
Customer service is not in their vocabulary…
Keep saying car was ready and then would call back say no car not ready. This went on for days.
Finally called the owner Carlos and asked what is the delay and he basically replied he is not working pass 5pm closing time.
Wow, amazing after waiting 27 days… He is not going to extend himself or work pass 5pm to ensure a customer is satisfied.
Great customer service!