Daltile Sales Service Center

Horrible experience here. The only reason I gave them 1 star is because it wouldn’t allow me to give a zero.
I’ve been re-​tiling my house and there has been some issues with the grout I ordered. So I went here and was given a grout that was supposed to be a dark brown. $ 43 a bag for a brand that should be $ 10 at Lowes (who didn’t have this shade). I get home and see that when it’s grouted the color is more of a tan. I returned the product and dealt with the most impolite sales rep. He was blatantly rude right from the beginning. He tried to deny the return but their return policy says nothing about denying dry goods. I was then charged a 25% restocking fee on the 5 bags I purchased AND the 4 bags that they didn’t have in stock yet.
When leaving he managed to get one more rude comment in.
I can ASSURE you that I will never step foot in this establishment again and I will continue to tell every tile layer, home owner and friend about my experience there.