Orchard Supply Hardware

Clean and organized, but a bit pricey. I guess that’s to be expected from a hardware store in west LA. I wish they carried a bit more raw lumber because the finished pieces of wood can be 10 times the price.
I haven’t a lot of great interactions with the staff. Nobody has been rude to me, but they just seem like they don’t care. There could be 7 people in one line and nobody is in a rush to open another register.
All in all, I can usually find what I need here and I’m willing to pay the extra cost for the convenience. I might have a different opinion if a Home Depot of Lowes was closer.

I came in, was greeted by an older man, directed to the (wrong) aisle, he called the plumbing department, but no one came to help me. I looked around, but clearly the wrong aisle. I went back to the front door man, asked him to call again, he said he had, but tried again, then said they were ALL at a meeting at 4:30pm. –Hope that meeting was lucrative because after wasting 20 mins looking for a replacement part with no help, I left. I’ll never return to spend my money here. I will never recommend this place to others. At least the big orange box store has people working/​helping customers, even though it’s farther away. Why did I even bother???

I love the selection here and have always had friendly reliable staff help me here. Then along came Rosie who works the front register. She was super condescending, rude, and spoke to me like I was her child. Check urself Rosie. I’m a small business owner and would never want an employee like you as the face of my company. Change your attitude or find another job.

I like this hardware store better then Home Depot because there is always someone who is there to help and they do it with a smile. Friendly staff!

What can I say. I really love OSH stores. I hate that so many of them have closed up in the last few years but I’m really happy that this one is still here. Although this one is not as modern as the one on La Brea, it still does the job in supplying unique and cute items that keeps us coming back for more. The price is maybe more than Home Depot or Lowe’s, but you will definitely find more of a selection of unique items at these stores. What I really love in comparison to other home-​improvement stores, is the fact that you can easily find an associate to help you, and they really seem to care about their job and about the products that they’re selling. This particular stores two stories with the tools being on the second level, and the parking is always very easy.

Closer than home depot, selection is decent. Love the nursery.

Good to have them so close to home. But it needs more selection of locks.

Jerry in the woodwork and key making station went above and beyond. My husband and I recently went to Cabo. We had an amazing time and drank a certain Tequila there. I wanted to make a shadow box so I brought back the box for the Tequila and brought it to OSH and asked Jerry if he would please cut it for me. Though I didn’t purchase the wood here and it’s not his job to cut wood from somewhere else. He went above his job, took care of a happy customer and did this courtesy exception. My husband and I will definitely be back. Thank you for the great customer service Jerry!

Jokes. Came here to get paint samples, and they’re completely out of anything that’s grayscale. Out of 20 possible colors, they have maybe 3. How can this place take itself seriously? Waste of time.

This November at OSH, I fell in love with a 10-​foot-​tall, evergreen, and handsome fellow, a bit on the fir-​ry side, but with a seductive pine fragrance. Tree brought me much happiness over the holidays with his festive bushiness and twinkling lights. He’s now approaching his silver haired years, but still handsome and green. I thank OSH, for without their Christmas tree farm and assistance, I would never had met Tree and been blessed with his presence. I hope to keep Tree for a few more months until I can hold on no more due to fire hazards, but he shall live in my heart fir-​ever.

I am very slow to post bad reviews, but the problems with osh are consistent, and pervasive. It’s the general quality of the staff. The registers are usually operated by young kids, and are painfully slow. The floor staff avoid eye contact with the customers and are curt when answering questions. This night it was an older Asian lady on the register, who never apologized when the pin pad wasn’t working, but it was painfully apparent that this woman had no business being on a register in direct contact with customers.
I have a solution to your problem OSH! Fire all of your staff. Hire half as many and pay them double! Get good people!

I sometimes go in here to grab something for work when they first open at 7AM. You think it’ll be an OK experience because there are a LOT of employees huddled at the door waiting to greet you (and they do) and there are plenty of employees who can keep the shelves neat and organized (and they are)… and then you go to pay at the cash register.
And it’s like you caught them off guard. Like they weren’t expecting customers. Within 10 minutes of opening there will be 10 people in line… and a very nice but slow-​moving cashier.
I mean, isn’t one of the first rules of retail «Don’t have people waiting to give you their money.»…
Customers have waited for you to open, they’ve browsed your aisles and evaluated the product, selected what they think is the best product… now all they want to do is pay and go on there way. And OSH has you standing in line for a longer time than the whole rest of your visit. At seven in the morning! At a time of year and at a time in retail when everyone on the planet is wondering whether it’s better to «just order it at amazon».
You have six cash registers… when are you going to start using them?

This place is like a piece of Heaven. Anything you need or want to know you can find at OSH. Just ask Luis, he is the best store manager in the world. I want to give him a big High Five because of him I can do it all myself.
Thanks Osh.

When you walk in, there are greeters who ask if you need help– if you do need help, ask them there. It will be harder to get someone’s attention once you’re inside. The store is well-​organized. The paint section is good overall. You won’t have any assistance in selecting a color, so come in well-​prepared to navigate that process on your own. But once you select the color, they are pretty quick to mix your paint.

Don’t you love it when a person that answers the phone tells you that they definitely do not have a item in stock. Then you happen to be in the area so you check it out for yourself and go into the store. I checked the area where the item should be and see over 40 of the exact items I need in stock. I also saw the person there who spoke to me on the phone and asked him why he did not check the stock. F in clueless with no reply. What can you say but some people just to not want to go out their way and do their job properly. I made my purchase and spoke to an assistant manager on the way out the door.

I went in last week to get a replacement wood handle for my rake (long story I’ll spare you from). I called ahead and was advised that the replacement handle was in stock. So I drove there only to find no replacement handle. I asked for the manager and I was directed to Louis Rubin. He walked over to see that there indeed were no rake handles and instead of apologizing (which is what I expected) he took the handle off a rake and gave it to me… at no charge. I was in a hurry but I stopped to hear how important customer service is to him. And he showed it. Thanks again Louis! I’ll keep coming back to OSH on Bundy.

So bad. I walked up to one of the cash registers and asked if someone could come back and help me. One of the employees looked at another and said, «Ya, XX will help you.»
To which XX gave me a dirty look, then looked over at his co-​worker and said, «I was TRYING to go home,» as he shuffled his careless body toward aisle 3.
Boy did I call him on that shit quick! I said, «C’MON, I’ve had a horrible day. Don’t bloody say that to a customer!» I was too tired to go complain to management right then and there.
And here is where I could give you his BS excuse for being a lazy little bastard, but it’s a pretty boring recount.
The one star this place does get is for the adorable little Asian woman who tells you to «Stay strong and brave» after you pay for your purchase and head out.
The second plus is that this place has a wide variety of what you may need around the house. Too bad it’s three times the price of Home Depot.

On the weekends, trying to park here is a total s*it show. We gave up on the lot, which was frankly a danger zone of SUV’s trying to park in compact spots and found street parking.
I checked the website for this location to verify they had the garage door opener we needed in stock. The site said it was available both in store and online. It was NOT available in the store and we were told it would «maybe be in by Tuesday». Wasted trip.
Wouldn’t go back. Especially not on a weekend. Unless on a dare.

So so hardware store. Help is ok but not great
Prices for a chain not as good as Home Depot and not as much inventory to choose from
Good if you are in a pinch or if you say an ad at a great cost for some thing.

I was pleasantly surprised with this OSH store.
I had been here before, and I think, though I’m not 100% sure, there may have been a remodel. At the very least, they cleaned up the joint and reorganized a bit.
That moves this up to a 3-​star, which is pretty solid for a hardware store on a busy street.
Parking is easy, the areas of the store are well-​marked (I uploaded a couple photos as proof) and the shelves were well-​stocked, at least in the areas I visited.
I will note, my checkout experience was beyond odd. The little lady insisted I try phone numbers to see if I had an OSH account despite my insistence I did not, then as I left I’m pretty sure she told me to remain strong of heart or will. I may have butchered that but I’ve never left a hardware store laughing and confused before, and I may never do so again. Kudos, strange hardware checkout sage.
In the end, I bought some nails. Ran me 4 bucks. Prices are maybe a tick higher than the hardware emporium type stores but overall a decent spot and convenient.