EZ Lube

I had no problems coming to EZ Lube.
Until my last oil change. It’s called valvoline now…
Anyway, for some reason, the little switch to my gear shift started to be dysfunctional. My gear shift wouldn’t move at all. The button that you press on the gear shift didn’t push in all the way, and no matter what I did, stepping on the brakes didn’t work (which you should do to gear shift anyway…) and so I was like wtf.
So some days it would take moments before I can fully pull down my gear shift. UNTIL MY FINALS WEEK. Gear shift wouldn’t move at all, and my brake lights weren’t working. NOOOOOOO.
But anyway, I don’t know whether my car is just breaking down or whatever, but these things never happened until the day after my last oil change. Suspicious…
I like that you get a free car wash with the oil change, though! Woo woo woo, you know it. I liked the old staff that was there. Don’t know if I just came on the wrong day, but I missed the more honest persons working there.

This place sucks and is a rip off… it use to be called ez-​lube they have now been taken over by valvoline and the prices have doubled. What was normally $ 20 – 30 oil change has now become $ 60.00 for just a basic oil change that is a joke… the staff is lazy and they dont care and they don’t personally like the new owners so they can’t do anything about it. I would advice you to go somewhere else unless you feel like getting ripped off

Ridiculous… they are in the middle of changing to Valvoline Oil Change. They wanted $ 39 for an oil change, with the only coupon I found on line for $ 5 off. What used to cost $ 19 to $ 25 is now increased way too much. When I mentioned the high cost, the guy offered me an additional $ 5 off. Why didn’t you offer that in the first place?
Also, they ask that you stay in your car for the process… micromanaging at its best. Shame on you Valvoline. Jiffy Lube, you have my business now.

Epic fail for three HUGE reasons…
1.) First time I went here, they stripped the threading on my oil pan drain bolt ((i.e. the thingy that keeps the oil from draining out of my car and onto the street)). So, it leaked significantly for a couple days until my oil light came on, at which point I checked my levels, and there was almost no oil left!!! I got my car up on blocks, slid under, put my bucket under the oil pan and when I finally – with much effort – got the bolt out, the screw was stripped. Idiots.
2.) When they INSISTED that my air conditioning filter was too dirty and needed to be exchanged, I said, «Ok, thanks… I can change that later.» So, they put it back into my car backwards!!! This means when I turned on the air later that day, all sorts of leaves and dust and muck came blasting out into my cabin. Total morons.
3.) The second, and last time, I went here, get this: They drained my oil, FORGOT TO PUT THE BOLT BACK IN, and filled up the oil. For any of you who know little about cars, this means the oil went STRAIGHT THROUGH and out the bottom of the car. Afterwards, they put the bolt in, and played it off (or were COMPLETE morons) as if the job was done correctly. I didn’t know this had happened, until – holy shit, déjà vu – my oil light came on almost immediately. When I checked the levels, it was empty.
Instead of going back and letting them strip another oil bolt, or f@ck up my car in any other way, I took it home and changed the oil myself. For the love of sweet-dear-God-it’s-me-Travis-and-I-need-help… What the hell?!?
They will tell you that you need new air filters, radiator flushes, and all sorts of bullshit. If you want a serious opinion on what needs to be done, don’t take advice from a grease monkey at EZ Lube who cannot perform a task as simple as changing oil.
I hope this place gets bulldozed and replaced by something demeaning to all that worked at this abomination; like a Clown College, or a Custom Merkin shop. EZ Lube, you couldn’t be any more retarded and certainly couldn’t be any less qualified.
*** IMPORTANT: You, my fellow reader, are more apt to do this correctly, so I’ve included a link. (
) Changing your oil is easy as can be, and makes you feel good that you didn’t give your $ 30 or $ 40 to some no-​talent ass-​clown. DIY… you’ll feel better about the world and yourself.***

If they try to sell me an air filter one more time, I’m going to SCREAM. Please stop trying to sell me an air filter every time I step into this place! And please try to stop selling me a transmission fluid flush. Other than this issue of trying to sell me unwanted items, the staff is nice and the process is relatively quick at a cool 15 minutes. Prices seem to be going way up (I use to get $ 19 coupons for full service oil change) but those seemed to have vanished. Free coffee and WiFi a plus.

Unfortunately there’s no option for zero stars.
At 10 p.m. the night before my road trip to norcal my oil light bling blangs on me to let me know that I’m riding dirty. Of course I’m supposed to leave at 9 a.m. so the timing couldn’t have been better.
Fortunately for me I played poker the entire night and was awake at 9 a.m. to hit up EZ Lube for an oil quickie. This is a Saturday morning and when I pulled up there were no other cars getting serviced. There was a group of about five 18 – 25 year-​old guys standing around looking like I had just called the principal on them while they were smoking squares behind the gym during fifth period. Reluctantly, one of them helped me out and told me he’d have my oil changed in 20 minutes.
Fast-​forward 45 minutes and I’m starting to wonder WTF is going on. I make my way out to the garage and there’s a guy sitting in my driver seat, leaned back. I told him I have a long road trip ahead and need to get going. He assures me that the car will be done in five minutes.
Fast-​forward 15 minutes and I’m growing impatient. Again, I go out to the garage and again the same bastard is sitting in the driver’s seat leaned back. I tell him that I really need to get going and he yells down to the guy that’s in the basement area under the car to finish up. The guy down there then immediately starts screwing the bottom panel back onto the car.
At this point I’m thinking «Really? Did they even finish? He better be screwing that on tight. How are they finishing right when I request it? What were they doing?» But I keep all of this to myself because I know absolutely dogpiss about cars so it doesn’t matter what I ask because the answers are meaningless to me.
Fast-​forward 30 hours and I’m on my way back from Norcal in the middle of nowhere, Central California. Happily going 80 MPH on the 5 south I start to notice a ‘thmp-​thmp-​thmp-​thmp-​thmp-​thmp-​thmp’ under the car. At first I was worried that I had a flat tire but was hoping that wasn’t the case. I pulled over to the first exit (some tiny town with two gas stations and a Carl’s Jr.) and checked out the car. A panel was hanging off the bottom of the car. I had no idea how to get under there.
I took it to the nearest garage and the local mechanic informed me that whoever screwed the panel that covers the oil didn’t screw it on properly. He removed the piece and said I should get it replaced when I have time and that I should never trust EZ Lube again.

I went to this Easy Lube one time. I got my oil change everything seemed fine and they were friendly and polite. They also mentioned they topped off all my fluids for me.
The real problem was a few days later. I’m driving in bumper to bumper traffic and notice that my car is overheating and the cooling system light is on. I manage to pull over and take a look under my hood and the coolant overflow tank lid is lose and coolant had escaped all over.
Needless to say I won’t be returning here.

I only like this place because of the free car wash next door. It is pricey and of course they are going to offer all types of things. Just remember you are there for an oil change. B.T.W they have free wi fi.

Got my oil changed here today because it was, how shall we say, a tad overdue. Is it bad if it’s blinking…
Last time I came for an oil change, I asked for their $ 19.99 deal and somehow was unable to get it for less than — what was it? $ 37 or something? Sorry, it was a while ago. But that was kind of what turned me off from them.
However, I was in the area and my car was pleading for its diaper to be changed, so this place was right here and whatever, I hate dealing with cars in general so I just dropped it off here. Turns out I actually DID get that $ 20 oil change this time (yep, that makes sense) and bonus: coupon for a car wash next door for $ 5. No expiration.
Nice guys and all. It took 30 – 40 minutes, the usual I suppose. Not that I actually want them to check every nook and cranny under my hood to see what needs changing/​replacing, but they seem to love to do that anyway. Hey, it’s your time wasted, not mine. Wait…

EZ Lube, you are dead to me.
I got a simple oil change. While there I was quite happy with the service, of course they tried to up sale me and when I politely declined they didn’t make a big deal about it. They tested my battery and gave me a print out stating I needed a new battery, mine was at 37% (whatever that means) and there was corrosion on it which was hurting it. I declined their service using the excuse of being low on cash.
Well 2 weeks later I notice my car was leaking and I had to take it in ASAP because any car problems freak me out. it’s my fear to come to an abrupt stop on the 405 due to car problems only to cause a huge collision involving myself and my tiny Civic. I take my car to the Santa Monica Honda dealer after renting a car for the day to drive myself to work. Honda informs me that the idiots at EZ Lube had forgotten to tightened whatever it is on the oil so I had been leaking oil for long enough that now I needed another oil change. Well if that carelessness wasn’t enough, I had them test my battery because I was ready to buy a replacement. They tested it and said it’s perfectly fine and they cleaned off the corrosion which was so easy they didn’t even charge me.
It’s so frustrating that I had to go through all this extra trouble because of their carelessness and I didn’t even need a new battery! I’m not bothering to come here again because their oil change without the coupon cost the same as the dealerships and I’d prefer not to leak oil all over the damn place.

SCUMBAGSSSS. Can I say scumbags on Unilocal?Well I don’t care because that’s how strongly I feel about it. If I could give this EZ lube zero stars, I would… I’d probably even give them negative stars if possible.
So, I tried to get an oil change on Sunday (and let me note that I did not want to write this Unilocal review right away because I was so angry, but now that it is Friday, I suppose I’ve cooled down a little bit). Anyway, let me preface this with me saying that I am an asian girl… not the best odds for going into a car shop. I had just bought my toyota corolla and was getting my first oil change since the dealership took care of the first one. I went to this EZ lube because they were close to where I live. I went in and 3 or 4 mechanics all of a sudden hovered over my car trying to figure out what kind of oil I needed. First, let me say that corollas are pretty darn common. An ez lube should know what kind of oil is needed off hand. Anyway, an asian man pulled me aside saying that I needed synthetic oil for my car since it was a newer car (I thought we asians had each other’s backs!). Me, being the innocent naïve girl that I am, agreed to the $ 80 oil. I asked the asian man if this oil lasted longer and he said that I needed to get it changed in 3,000 miles.
Now, after inspecting the car, a different Mexican man came and told me that I also needed my air filter changed. This was a surprise to me because I don’t remember ever changing the air filter in my last car AND this car was brand new, less than a year! This salesman continued to tell me that maybe my last car didn’t have an air filter (lie) and that I definitely needed a new one or I’d be breathing in horrible air (lie). I politely declined. Then, he kept pestering me about the air filter and said he’d take off $ 10 and that he’d throw in a free carwash (Note: this ez lube gives free carwashes to every one of their clients). I declined again. This went on for a little while until he took about $ 50 because «he was that worried about me» (lie again). I finally just agreed because I thought it was a good deal. So after all this, I ended up paying $ 113.00, $ 90 more than I had intended on paying that day.
After thinking about all this, I felt a little scammed. So I researched online on 1. whether my car needed synthetic oil and 2. whether my air filter really needed to be changed. And to my surprise, the answer to both of these were NO. Additionally, I learned that on synthetic oil, your car can last between 7,000−10,000 miles, not the measly 3,000 miles the salesman told me. I am FURIOUS with this EZ Lube and refuse to go back. I’ve told all my friends and family to never step foot in this establishment and will stand by it. I have shame on myself because I should have known better, but these sorts of franchises should not be able to get away with complete lies and still get their commission for it.
DO NOT GO HERE!

I tend to be wary of anything that has to do w/​car repair because no matter what a mechanic tells me, I feel I am getting ripped off. I never feel this way at EZ Lube and I have been taking cars here for over 6 years.
What I really appreciate about this EZ Lube is that they make suggestions for repairs based on your car’s manual, they don’t try to oversell and they seem to actually care about making your car run smoothly. Once, they noticed that a mechanic had forgotten to put in the cabin air filter (that I had paid for) and installed it for me at a great discount. Also, there have been many times when I haven’t been able to afford or didn’t have time to do the suggested repairs and the response was always «Ok, we’ll get that next time.» I’ve never gotten an aggressive sales pitch here.
Finally, a great indication that this is a well-​run business is how long the employees stick around. I said before I have been coming here for six years and there are a handful of employees who have been there at least that long so it makes me feel good to come here knowing that it’s likely that they treat their employees well and make them actually enjoy working there enough to stay for many years.

I may not be a car expert but I know when I am getting a fair deal.
I am actually not a fan of writing reviews for chain businesses. For the sole purpose that I believe Unilocal should be a place to receive information about non mainstream establishments. However, with that said I really did feel a need to voice my opinion on this specific EZ Lube.
I actually went to this EZ Lube long before checking the ratings on Unilocal for once. Out of convenience being close in proximity to my home I have come here for my regular oil changes and a battery replacement.
I’ve seen a lot of different mechanics here but also a lot of the same familiar faces. This is a plus because you know the manager has a steady and consistent team.
What I like about this place is that they have always given me options about what they recommend but understand my budget. Even given me advice about places to purchase tires and an altrnator. I have a 2000 Nissan Altima and ultimately, I don’t want to spend to much money because eventually I want to purchase a new car.
I never felt pressured and their customer service has always been very kind and informative. Especially coming from personally working in a customer service position, I never felt like it takes much to smile or be polite.
So thanks EZ lube I appreciate your help in making my car run just a little bit smoother and providing me good service.

I got an Oil Change here (despite all the horrible reviews and warnings) and overall I had a really good experience.
Its a bit confusing navigating to the back, but once your there you can tell that its pretty efficient, despite the lines of cars waiting. Louis was my attendant and he was really informative about which oil I should use and I didn’t feel pressured at all.
I waited for about 10 mins and then they brought me back outside to let me know which things could be upgraded. like get a new battery, air filter etc. and what kinda discounts they could provide if I did get a bunch of things taken care of.
I politely declined and said I would consider their comments, but I am good for now. He was very polite and courteous back and that was that.
Its unfortunate that Unilocalers didn’t get the same treatment — or perhaps they took it the wrong way — but my attendants were pretty honest. They even commented on things that were doing well in my car like my transmission fluids.
I think its a hit or miss — you either like the place or you don’t, but I am glad that I had a good experience and I am definitely going back and would recommend this place to others. Plus you get a free car wash next door =) Yay!

Not only did they not honor my oil change for $ 21 coupon, but they tried convincing me that my oil change would cost $ 90. Just because I’m a female, it doesn’t mean I’m stupid when it comes to this stuff. I know that an oil change isn’t supposed to cost more than $ 35.
I’ve been in LA for 7 months, and this is the 2^nd EZ Lube that’s tried to rip me off (or perhaps it was a Jiffy Lube? Either way…) They said that because I have a VW, they use synthetic oil only. Whatever. I’ll take my business elsewhere and not get ripped off.

Do NOT take your car to this place. The guy who worked on my car misplaced the washer of my drain plug then tried to conceal it by stuffing temper seal on it. First, how do you screw up an oil change if it’s your main line of business? Second, you seriously should not lie to your customer.
The EZ Lube site manager helped me fix this problem by replacing my drain plug but I had to miss 1 day of work to avoid paying $$$ at my dealership.
What a hassle!

Even though I know the drill here, the «Push» for unnecessary work still gets annoying. This round the guy pointed to some obviously clear and clean fluid on a rag and said that my transmission has problems! Ha.
You should have seen his eyes bug when I told him I had scheduled my car to my shop the very next day! He s… s… stuttered and asked me lame questions. Totally took him off guard. Went to the shop, nothing wrong with the transmission.
Again… coupon, free wash, go to a reputable shop if need be.

Dude, I’d give you four stars if you didn’t try upselling me on anything. I’m no tool and know how to say no — they taught me that in 5^th grade DARE — but really, it’s just a pain in the butt to be told that «oh you need this» or «that.» Can’t you just give me an oil change and call it a day?
Print out their coupon for a $ 20-​some odd dollar oil change. Go to this location because unlike the one on Santa Monica Blvd, you get a free car wash with oil change. And it’s a good one too!

Let’s just say, when I drove in to get my oil changed… I’m pretty sure I didn’t have a flat tire. And their excuse was, «we are not responsible for the road condition immediately outside our shop.» What the freak, I didn’t drive anywhere, I left your garage and had a flat tire.
DO NOT GO HERE!
I would rather change your oil for you

FREE CAR WASH WITH OIL CHANGE!!!
Yup. It’s true. I mean they even advertise that freebie on their giant sign that is hung outside of this place, but the best part is they have great online coupons for this place too. You are in and out of this place and they do everything right. True they do REALLY try to convince you that you need new fluids and new tubes and whatever else, so just go in knowing what you have to get done and wait on the rest. The manager even gave me an extra $ 10 off when I paid a little more for the slightly nicer oil change for my car, and extra discounts are always my friends!
They give you a coupon to use for the car wash next door so you can even come back and use it again later! And to make this stop more of a one-​stop spot, they also have a separate company next door that does smog checks too! How much easier can it get?
Just don’t expect a nice waiting room… the magazines are all a little old and the outside tables are this stone material that I think is so hard that no one must ever see anyone sitting on those.
But for cheap and fast car service, this place is great. And they even send you a coupon in the mail near when you are due for another oil change!!! So thoughtful ha ha