Advantis Credit Union

I recently had a wonderful experience with Advantis Credit Union in West Linn. I had went on line hoping to consolidate two loans from two different Credit Unions. I have been a member of Advantis for years and always had a good experience but the reason I am writing this is because this one was outstanding. After applying for the loan I got a call from Eva Bartholomew she took me through several options and none of them looked good to me. She said she would do some research and find something that would work for me. I have never had anyone go out of their way to solve a problem like Eva did. She did not take no for an answer and after talking to her boss and others she came up with the perfect answer for my needs. Eva is fantastic and I hope anyone who wants help will stop by and see Eva she may not be able to solve all problems but she will do her best above and beyond the call of duty. Thanks Eva and I will be talking to others about you.

This is a tiny branch tucked into a mall. My wife and I had to sign for a Home Equity Line of Credit and since we’d just moved to Oregon City, we chose to do the signing here rather than drive back to SE Portland. We talked to Eva and she walked us through the signing process cheerfully. She then helped us with another finance issue, all the while cracking jokes and making it a fun time rather than a chore. I’ve always been satisfied with the way Advantis does business and my last visit was consistent with that.

My previous interactions with the staff at this branch have been great, but what happened today makes me wonder if I should take my business and money elsewhere. Today was the only day my husband could go in together and inquire about a loan and a dual credit card. I went in yesterday and talked to a very nice woman who explained to me our options for both a loan and credit card. I said I would be back today with my husband and she said there would be someone there happy to help us. Well today the teller was extremely rude and told us her loan officer would not be able to help us today and to just go on line and take care of everything there. Well maybe we are old fashioned, but we actually wanted to talk to a person. She did not have a name tag on otherwise I would call her out on here. She was a heavy set blonde. I understand the branch might be less staffed on a Saturday, but there was no reason to be so rude. Her attitude was basically like, why are you here? She could have handled it totally different. Horrible customer service!