The Reading Express Airport Shuttle

DO NOT BOOK HERE. Total scam! I prepaid and spoke to the owner. They did not pick up the next morning for my flight nor returned any of my calls when I tried to figure out what happened. Late for my flight. Unacceptable!

Dont Depend on them for a ride and have to go through my credit card company to get my $ back. Called and reserved a pickup in Reading to Philidelphia airport. 10 minutes before my pickup I rec’d a call telling me her vehicle was towed due to lack of inspection sticker. Told me she would refund my $ and hasn’t. I have filed a complaint with the PA Public Utility Commission Form PUC-​59 «Motor Carrier Complaint Form» Should have looked into company before paying her. She seems to make a habit of taking advantage of people. this forced me to give her one star

Totally screwed us. Never showed up at the airport. Texts back and forth and when I sent the last one asking if they stranded us, they never answered. Good thing I didn’t give them my credit card info before. Steer clear!!!

DO NOT USE THIS SERVICE!!! I was forced to give them one star, but they do not deserve that!
We booked them for a trip to the airport on December 29^th 2013 at 5:30 AM. I began trying to reach them at 5:31 when they did not show up. The mailbox was ‘full’, and no one was answering. We tried for 30 minutes, when my in-​laws– 76 and 81– were forced to drive us to the airport. I continued to try to reach them until we lifted off, and even between flights. No response.
When my mother finally reached them (we were in the air on our second flight) the owner apologized, said an employee had disappeared, and we were not the only ones to miss their ride! She never contacted me, despite several messages by phone and email. All I have gotten from her is one rude response saying she has no record of our booking– really? as though I would make this up for fun.
THEY ARE RUDE AND IRRESPONSIBLE in my experience. I would book the Limo service– they charge the same rate. I wish we had.