Purdue Federal Credit Union

I’ve always been pretty happy with Purdue Fed but recently it’s nothing but disappointment.
I had to get my credit card replaced a few times over the past 3 months. The first reason is because I was in Spain and my original credit card did not work so they had to send me a new one. I accumulated a lot of reward points (a little over 8,000 points) and the second time I had to get it replaced was because of a fraudulent charge. I thought the reward points would automatically transfer to the new card because no one told me otherwise but it turns out you have to re-​register your new card on the rewards site.
I went in MULTIPLE times over a span of 2 billing statements about wanting my reward points from my previous cards to be transferred over to my new card. They keep telling me they’ll work on it and it should reflect in a few days but still no progress. I’ve even emailed the person I initially brought this issue up to and she responded the first time and then she stopped responding aftewards! So unprofessional. I even contacted the rewards program headquarters and they told me that this is something I have to work out with my credit union.
I shouldn’t have to go in 5 times about this issue. Especially over a span of two months! It’s ridiculous. If I had a few hundred points, I could care less but I accumulated around 8,000 points. That’s around 70 or so bucks in cash back, and as a college student, I NEED that.

Excellent in-​person service at main branch location; love their online banking site

I’d been with PEFCU since I got my first checking account when I was 13. I am happy with their service; however, I always had a problem with my debit card. It would get declined for no reason ALL. THE. TIME. It was always embarassing knowing that I had the money in my account, but the card was declined. Many local vendors know about this and would say «Oh, is that a PEFCU card? That happens all the time!» It’s pretty bad if you have a reputation for being unreliable.
I have since switched to a bank where I know my card will work when I need it. Hopefully they have addressed this issue since then.

I have been with them since I was an undergrad in 1998. I haven’t had a single complaint and they have given me the best customer service I have ever had. As a result, I am still very loyal to them and haven’t used another primary bank in years and years. I love that I can do online deposits and mail the check in later, plus there are plenty of partner credit unions around Seattle and Alaska that I can bank at… so I really haven’t seen any reason to leave them.

Sadly, can’t recommend, Do not put your money here. If they make a mistake, they won’t fix it, and you will lose more money in the long run.
I graduated from Purdue in ’05, and when leaving, went to PEFCU to shut my accounts down. There must have been some clerical or communications error, because my savings account was shut down properly, but my checking account was fully withdrawn, but not closed.
After moving, the «Danger! Bad account!» mails didn’t reach me (mea culpa for not keeping up with the forwarding address, I guess.) After a year, I get a notice that I have a ding on my credit report (NOW I get the mail), and I immediately paid off the back amount in full and had my account closed for real this time.
Even though it was, in my mind, PEFCU’s fault for not really closing my account, and even though I immediately paid it as soon as I found out, and even though it was 3 years ago that it was paid in full, they STILL refuse to remove the charge-​off from my account. They tried to tell me that it was because they couldn’t, but any institution that can affect your credit report can put and remove charge-​offs.
Not worth it. Don’t live with their mistakes for 7 years.