Express Air Coach

ALWAYS ALWAYS ALWAYSSS COME LATE!!! From 15min to 45 min would be your waiting time for their delay, especially from OHare to Purdue. Yeah, I know that traffic is bad (even Saturday morning?) or the wind is too strong (summer nice non-​windy days?), but I’m sorry that I’m a very impatient person!
However, sometimes I appreciated that the lateness helped me to catch the shuttle bus even after a major flight delay, therefore one star for that. And the other star is given to the nice and clean vehicles they have.

I am a Purdue student. I was on my way to Chicago ORD. I missed my international flight because of the delay (2.5 hours) caused by their shuttle service. The bus had an engine overheating problem. They repeatedly pulled over and put water to cool the engine down on the highway. I asked them several times how much delay they could expect, so I could change my flight depending on their estimation. But all they said were: «I don’t know,» «we are trying our best,» and «we will leave as quickly as possible.» They never announced to the passengers to explain what exactly happened to the bus and how long the delay would be.
Although I missed my flight because of the delay, this shuttle company is NOT in charge of anything. On their tickets, they print «EAC is not responsible for delayed arrivals or departures due to unforeseen mechanical mishaps…»
I understand something bad could happen in life and this company is not an exception. But, they have to at least let the people know what is going on and how much the delay would be, so the passengers can take actions to minimize the bad impact. They can’t just say «we are doing our best.» Also, they should have a legal statement on their tickets like «if delay caused by shuttle service is more than a certain period of time X, we take responsibility of Y and Z.»
I am not going to take their shuttles anymore.

We’ve used their service to Chicago ORD several times and were always happy. They are roughly on time (if weather permits), the buses are fairly new and in great shape, the drivers are friendly and helpful. While the price is a little on the higher end of what I’d like to pay (especially if multiple people are travelling) the price is great for what you get. I warmly recommend them.

My daughter attended a wheelchair basketball camp at U of Illinois, Champaign. She and her friend needed to get from O’Hare airport to U of I. After calling a company called Illini Shuttle/​Suburban Express (DO NOT USE Illini/​Suburban Express!!!) and telling them that my daughter and her friend have three wheelchairs between the two of them, I booked a ride with Illini Shuttle which ended up being an incredibly nasty affair.
So for the return trip I called EAC and the rep on the phone, Natalie, said that off course they will accommodate wheelchairs. (!) She was nice, sweet, and easy going. What a relief! This is the company to use!
The girls were picked up by EAC on time, by a very nice driver, Tony.
Then my daughter forgot her wallet on the bus… By the time she realized she was inside the terminal, the shuttle gone, and the EAC main office was closed…
But then I got a frantic phone call from Tony, and then from a guy named Henry. Turns out that Tony tried to go back to the terminal when he found the wallet. He really made an effort to locate my daughter. Both Henry and Tony were wonderful!!!
Since my daughter was already on the plane when all this happened, Henry offered to mail us the wallet. He mailed it NEXT DAY service and refused my offer to pay for the shipping.
THIS COMPANY IS GOLD!!! When my daughter (hopefully) goes to U of I, I know which shuttle company she’ll use!!!
I REPEAT: DO NOT USE ILLINI SHUTTLE COMPANY/​SUBURBAN EXPRESS. One would think that in this day and age accommodating people with wheelchairs is a no-​brainer…

Our Fraternity recently contracted with Express Air Coach for an big event in West Lafayette (to celebrate 100 years of our chapter at Purdue) which required the transportation of over 200 guests between local hotels, our Fraternity and Ross Ade Shively Stadium Club.
Express Air Coach was extremely professional in all aspects of their service from the contractual agreement to the drivers. We received a very competitive rate from them and they complied with all the terms of the agreement.
The drivers were on-​time, professional, provided excellent customer service and safely transported our guests by ensuring they were picked up and dropped off at the designated locations.
Express Air Coach was a great choice for our event and was able to service our 200+ guests with precision execution. We highly recommend them for any large event.

Excellent service. Very polite drivers. They Evan call you to see where you are. I will use them again and again.
Pricy yes but to me it was worth it. Fastest trip to Champaign.

I had missed the scheduled bus time due to a delayed flight and there were no other buses that day, due to which I sought alternative means of transport (I had to attend a wedding). I still have not received a confirmation email saying that my change in reservation has been approved. Awful

I was a bit confused as to where the bus was picking me up — the pickup location was printed to be «Altgeld Hall» but was more accurately the transit plaza by the book store. Close enough, but in the middle of the night I couldn’t see any buses from where I was waiting.
Just when I started panicking about not seeing any buses the bus driver called me up and told me exactly where he was waiting. It was a small shuttle van with only 5 passengers, me included. The driving was great and the bus was comfortable.
Other pros: direct to airport (no stops in the suburbs)
Cons: expensive (about 50% more), fewer scheduled times, wifi wasn’t working at first but the driver fixed that as soon as we let him know.

They have the worst cancellation policy. They don’t allow cancellation at all, which sucks. Plus they are quite expensive. babies need to pay for full price. They charge for bags more than one. I would recommend another small company doing the same business (commute between ORD and Purdue): Rongjie Travel 646−251−5883.

I would never recommend anyone around me to choose the service. This was really an awful trip. I waited the bus for almost an hour and it did not come. I didn’t receive any call about why it was delayed (then why are we filling our phone numbers when we book the tickets?). Then I called the customer service, the man who answered the phone was very rude and when I asked questions he was like not care at all. When I finally got onto the bus and on my way, the first thing the driver did was driving to a petrol station. (huh. why weren’t they do this in advance???). This is crazy, the company waste me more than one hour with no notifications and apologies. Do never choose this company.

Really disappointed in the customer service I received after my fathers flight was canceled due to blizzard Nemo. Wish they would be like other companies like united airlines and Amtrak that gave full refunds without any fees even though it was outside of their regular policies.
Unfortunately, I don’t know how well the rest of the company runs because I only had experience with the lead customer service rep.
Since graduating from Purdue I’ve moved to Boston and have my parents go to Chicago ohare often. It would be nice to find a company that accommodates customers in times when there is a historic event such as this blizzard.

Great Vans and Great drivers! I love their Day trips for the students.