Kohl’s

This review isn’t so much for the store itself as it is for the customer service I received yesterday. I had bought a Tek sports bra earlier in the day at the West Valley store on 5600 West. I saw a top there that I wanted but they didn’t have it in my size so I decided to stop at the Jordan Landing store on the way home to see if they had it. I remember thinking when the bra rang up it was more than I was expecting. I thought it was on sale for $ 19.99 and I was charged the full price of $ 30.00. But since I had used my 3 year anniversary $ 5.00 gift card I decided to go ahead and keep it. Anyway on my way home I stopped to pick up the top at the Jordan Landing store and passed by the Tek sports bra display. The price there for the same bra that I had bought at the West Valley store was $ 19.99 on sale. So, after purchasing the top, I went out to my car and got the bra to go back in and get a refund. I stood in line for a very long time while one poor young lady tried to help a customer who wanted to return something but even though she had a receipt, it wouldn’t let them put the money back on her credit card. She said something about it being a new card because something had happened to the one that she had made the purchase on but even though it was the same account it wouldn’t put the refund on it. The young lady that was helping her asked for assistance from a lady that I assume was a manager. The manager was not helpful at all and was rude to both the customer and the other customer service representative. Anyway, I’m not sure how that all ended but that’s not why I’m writing although it helps to show the poor customer service that is being given in the customer service department. When I got up to the desk, I was «assisted» by the lady that I assume was a manager. I wish I had gotten her name because I could register a proper complaint to Kohls. I went up and explained the situation and she at first said that she couldn’t honor the West Valley price because it wasn’t their store. She didn’t even try to hear me out. So I said that the price was the same at the West Jordan store because I had just passed the sign and that’s what it said too. She continued to say that it wasn’t because it didn’t ring up that way when she scanned it. I again told her that the sign said it was $ 19.99. She finally asked another associate to go check the price and call her back. When the phone rang she just went over and started ringing up my refund. She didn’t say a word to apologize for the way she had treated me, didn’t admit her mistake, nothing. Just rang up the refund. As she handed me the in-​store credit card she said something about having the sign fixed. So I said «so the sign is wrong?» and she said yes. Well, I didn’t believe her because the West Valley store had the same sign out. I’m pretty sure she knew she was wrong but just didn’t want to admit it. She was very rude in the way she treated me. Today, I decided that I would check the price online to see if I was right or not. Low and behold the online price says $ 19.99. I’ve never had any problems with returning things at any Kohls store before so I was very surprised at the poor customer service I received. Hopefully the lady was just having a bad day but even so, there is no excuse for being rude to customers.

I usually love Kohls but this one seemed to be extra disorganized. There were clothes in all of the aisles to be sorted. The children’s section had clothes falling off hangers everywhere you looked. The clearance was ALL clothes that were missing shirts or pants from sets. I understand a few but I couldn’t find hardly anything that was a set.
My other compliant were the workers. They were so unprofessional. Talking LOUDLY to each other and complaining about shirts falling off hangers, whining to the manager that there wasn’t a spot to put a certain item. It was very uncomfortable to listen to and made me want to get out of there much more quickly than I normally would.
This is the closest Kohls to my house but I will be trying the other two near me before coming back to this location.

It was like a ghost town here on a Tuesday morning – a big sale starts tomorrow so maybe people are saving up for that. There were only a few other shoppers besides me and my sister. The store was fairly organized except for the junior girls’ section. I didn’t go in any dressing rooms. The only cashier was at the jewelry counter. I love their children’s books/​stuffed animals for charity (I bought four for my grandson). Lots of easy parking.

The coolest thing about Kohl’s is their electronic prices on the top of clothing racks. I bet that makes the lives of employees there so much better. Or maybe not? I don’t know, I imagine working at Kohl’s would be horrible no matter what… or any retail location for that matter. That aside, you get very inexpensive clothing and household goods here but quality is also lacking. If I buy a pair of pants here I leave grateful I only spent 18 dollars, but then their falling apart off of my body in the strangest way 9 months later. I still feel like it’s worth it. Just don’t expect top quality is all.

I wish Kohl’s would just offer straight forward honest pricing. Do people really fall for this gimic of 50% off all the time? When was the last time anyone paid $ 60 for a no name polo shirt and then get all excited and fooled that they’re now getting a smoking hot deal of $ 29.99? It’s insulting.

I went into Jordan Landing West Jordan Kohl’s to buy some items, I had two coupons. During the transaction, an associate, Tracy Temple, was hanging over the clerk and saw I had more than one coupon. I said I was going to buy the stuff in two separate transactions. She said I couldn’t use more than one per person. My husband was waiting outside and I told him to come in. He bought the first set of stuff and left. I walked to another cash register to use my coupon and Tracy Temple (identify herself with some pride and arrogance, as the store manager) actually followed me across the store and notified the cashier that I couldn’t use a coupon. When I said I hadn’t bought anything yet (my husband did) she said it was ONE PER HOUSEHOLD. I left without buying ANYTHING and read the fine print on the coupon which clearly reads (ONE per transaction or customer not her HOUSEHOLD). I couldn’t believe how rude this manager was and basically drove a customer from the store. I spend several thousand dollars a year at Kohl’s but I think I will be talking my business elsewhere. It is too bad because I never had been given a hard time from the regular employees there before. Why would Kohl s send me multiple coupons to use if I can only use one? Also, when I first got to the store, I’d made a suggestion that instead of having the peel off on the ad and revealing the percent off you can use that you have to manually cut off the bulky ad that the peel off should be the coupon, she brushed it aside and said, «Just think of the savings!» basically, your suggestions and opinions do not matter to us and even though we throw those stupid survey print offs at each transaction we don’t value actual suggestions directed to the person in charge that can pass them on. Bad call on leadership for the West Jordan Kohls– corporate office! This manager when I asked her name so I could complain, said, Well, I’M the Store Manager, so you won’t get past me… well Tracy, lets see…

lazy employees, unorganized, and the customer service people really do seem like they are on drugs. I really do need to stop coming to this location. The west valley one is much better, not 100% but still much better!

I’ve been to Khols about 3x and all the experiences have been very draining. Today I went for some birthday shopping with my mom and the store was a mess. All the clothes are very disorganized. I had no idea where anything was! There were just clothes over flowing on racks everywhere! My shopping experience was draining and to make things worse, the lines were SUPER long. There always seems to be a line that wraps around.
I was so confused and you could tell everyone else was. Customer Service? Where? I saw no one who worked there on the floor the whole 2 hours I was there. The prices are not as cheap as I expected. I’m not going to give Khols another shot. I’m done and frustrated. I’m going to find my clothes elsewhere.

I’ve been here and hated shopping at this certian location. It was messy and confusing. The wait for check out was too long, only one cashier was open and the line was long. They need a serious managment and staff make-​over!

It seems its not just an «off day» with this Khol’s location. My visit this evening was just like the other reviewers described. All of the clothes were mixed up, and I’m not just talking about the clearance section. If you happened to find something you liked, you had to search the surrounding racks to find that item in the size/​color you were looking for. And the dressing rooms were not much better. We visited two different dressing rooms and they were, quite frankly, gross. I had to put my baby on the ground (as they don’t have regular shopping carts that I could have placed her in) and it was covered with grossness/​choking hazards.
The store did seem to have quite the selection, and didn’t seem busy which was a plus.

This Kohl’s Department Store was messy and disorganized, which really surprised me. There were clothes on the floor in every department and the racks were jumbled and unkempt. Although I don’t shop at Kohl’s very often, when I have shopped there in the past I found their stores to be much better cared for. I’m not sure if I caught this store on a bad day or something, but as I watched employees mill about no one seemed to care or take any notice of the areas which needed clean-​up and organization.

Was it an off day? Were they recovering from a massive sales event? I have to admit that while Kohl’s is usually pretty solid and I’m not one who cares much about everything being «just so» I was a little bothered by this location.
To start, there was a lot of stuff on clearance. I actually love that. But there are well-​organized clearance racks and there are haphazard clearance racks. Today was the latter. I’ve been to other locations when even clearance items were still organized by size. And one rack has pants, the next shirts. While tops v. bottoms were somewhat sorted, there wasn’t any rhyme or reason in each rack. Sizes and styles spread out over the rack and between several racks, facing every which way. I understand that if I’m cruising for clearance stuff I have to live with a certain level of neglect, but this was subpar.
Even in the regular-​priced section there were problems. Ties were a mess. Some scattered on the floor, mixed brands on one rack, bowties spread out throughout the neckties.
Just a little tidying would do. And not everything followed this pattern – I just happened to shop a few sections that did. Their lines move smoothly and this location gets a big thumbs up you’re looking to shop at other mega stores nearby. Jordan Landing has the biggest of the bigs.