Good Samaritan Hospital Medical Center

I am only giving one star as I was unable to write a review without at least one… what an unorganized facility.
I have been sitting waiting for surgery for four hours… without so much as eye contact from a nurse in about 3 hours… no wonder Northwell is taking everything over. I wish I had gone that route.

The most horrific hell hole. Do not send yourself or any loved ones to this place. Disgusting, terrible staff. I cannot even begin to describe my experience here because I could go one for hours about the atrocities my family and I endured.

The Good Samaritan ER is HORRIBLE. I didn’t realize how bad it was until I went to Plainview and found out how a real hospital treats people. At Good Sam you will sit in the ER for hours with no one ever coming to check on you. The last time there I was on a stretcher next to the nurse’s station for 11 hours. At Plainview I was brought into a closed room and had my blood drawn in 15 minutes. Every 15 minutes someone checked on me. It is a shame that if we call 911 we don’t get a choice of hospitals. They automatically take you to Good Sam. If there is any way you can get in a car and drive e or have someone drive you, go somewhere else besides Good Sam.

This is the worst experience ever. My 90 yr old mom has been in the ER for about 33 hours. She was admitted but is still in the ER awaiting a bed in her pee soaked diaper that I’ve changed a few times. If we haven’t been here for so long I would have taken her out and gone to another hospital !!!

I was in GS for surgery Jan 19^th. Everything was ok. Food was good. care was good on my floor. One thing I thought was not nice was the dietary lady that came to get my tray. There was a very sick lady in the next bed. As the dietary lady walking out the patient asked her to just turn off her light by the door. The lady said no. Thats not my job. And kept wlking. This was on tthe 21^st. I had to get up to do it. Also when i was discharged they didnt take me down in a chair. I had to go on the elevater and walk out. I was dizzy and hurting.

I was taken here by work, and was just released from ER tonight even though I am (STILL) having slurred slow speech, wooziness, confusion, head and neck pain, high blood pressure, pounding heart, difficult breathing etc after a head injury. This is taking me forever to type but I’m leaving this review in case I freaking DIE because of them or something. Terrible experience, and I wouldn’t put it past some of the staff to ignore their patients until they die on the stretcher, and then step over the body (Good Samaritan indeed). The nurse ignored me the whole time and seemed to hate me (until they decided to discharge me because «they couldn’t do any more for me,» then she was all gung ho to come to my bed), even though other people seemed to be getting ACTUAL nursing care with different nurses than the one I was unfortunately assigned. I never got anything for the pain (even though I wept loudly for a half hour due to how much it hurt, and patients in other beds and their families were asking the staff to have someone check to see if I was okay… no one ended up coming to check on me), no water or food, not even a blanket or even a pillow (and it was freezing in there AND I have a head injury), even though I asked for a pillow and/​or blanket more than once and was told «we’ll go check» and no one ever came back after «checking.» The actual doctor only came by once after I watched him sit at the desk chatting with people for hours on end, and ultimately, they released me even though I am still having worrisome symptoms and my normal doctor’s office’s on-​call service is still highly concerned about me. To top it off, the PA or whatever he was (the guy was that kept seeing me so the doctor didn’t have to get off his ass and come over), when I said «if you can’t find anything wrong with me, why am I in so much pain and having these scary symptoms?» The guy actually said «well…maybe you have a cold or something.» REALLY???
I leave the folks at the catscan area out of this, because they were very sweet and attentive and careful with me. The person who took me to and from the catscan though, ran me into walls hard, on both the to and from trips, and forgot to lock my bed after she brought it back to the ER… so I could have fallen and gotten ANOTHER head injury or other injury. I finally flagged down like a security guard or something (I don’t remember) to lock my bed for me. He was nice at least.
Very long story short, I would not send anyone I knew to this place, even if I wanted them dead (I don’t want anyone dead but you know what I mean).

Went for an ER visit. The problem was the billing afterward. We received 2 charges — 1 for the facility and the other for the doctor (not an outside doctor, but an ER doctor for the hospital) — and our insurance paid for the first one.
We called to get this taken care of and the billing agent said that we needed to call our insurance and have them pay the second bill. When we asked why they couldn’t do it themselves, it appeared that a dim bulb was getting a little spark. Had this been the end of the story, I wouldn’t be wasting my time now.
We are now in collections for that portion of the bill.
I called again. The person I reached said that billing for the facility is different than billing for doctors. So I was transferred to someone who told me that she could not make outbound calls, and couldn’t call my insurance.
This is ridiculous, but not surprising.
EDITED TO ADD — 11/​29/​2015: After posting this I contacted the hospital through its website, including the link to this Unilocal review. They admitted no wrongdoing, but acted extremely quickly, sending my issue through the chain. In spite of it being Thanksgiving weekend, the issue was resolved in great haste.
Please let this be an example of what you may need to do when they put you into collections, and refuse to help. It is absolutely ridiculous that they would ask me to call my insurance to collect on their behalf, and then use that same tact when the scare tactic of collections is used.
I’m maintaining the emails they sent because I cannot be sure they won’t still report the «collection» to my credit report.

Horrible. Went to this ER with symptoms of a detached retina. They had no oprhmalogist and no equipment to really diagnose my problem. The PA prescibed me a narcotic for pain even though I was in no pain. The narcotic could have interacted with two presciption meds I take. It was accidentally prescibed for me because the PA accidentally clicked on the wrong patient in patient portal. The narcotic was supposed to be given to the patient in the bed next to me who happened to be a friend of mine. She had severe pain in her hand when she came in. She later showed me her discharge papers showing aftercare instructions for a foot problem. That level of carelessness is inexcusable. And I have not even mentioned the arrogance of this doctor wannabe who could not prescribe the right medication for the right patient or get the correct appendage in the aftercare instructions.

Awesome staff. Went to the er and they took me right away. Jennifer the parem edic was supper nice. She made the time go by faster by chatting. john the radiologist was telling funny jokes and made me smile as he was doing my cat scan and the guy who took my blood was very nice and super cute.

Good people
Knowledgeable staff
Terribly busy
And overwhelmed
Definitely needs to expand the emergency room. Staff is very pleasant considering how hard they work.

This event took place few months ago and for some reason my review never got posted or I forgot to click post, I don’t know what happened.
I been coming to this hospital ER from time to time for past 22 years and always had a good experience customer service wise but now this ER is a shithole. My spouse waited for over two hours in excoriating pain and they keep telling me to wait. The people who came after us were being called in and they kept telling us to wait. I understand in ER the more serious the injury or situation is the earlier you get called in so when I got here They could see how bad of pain she was in. When we got here there were only two people waiting and two hour later we still had a person in front us. I must say after 2.5 hours and spouse turning white/​pale and almost passing out from the pain they finally took us in after I yelled at them and started to call 911 for an ambulance to come to the ER to take her to the ER!!! UNBELIEVABLE!!!
After seeing this, you have to please pick south side hospital rather than this CRAPHOLE!!! Last time I’m coming to this torture hole if I can help it!!!

I just was released from the hospital after surgery and a 3 day stay. While the ER was significantly overcrowded and it took a long time to be diagnosed and scheduled for the urgent operation I needed, once admitted, things could not have gone better. Every single person I dealt with was friendly, concerned and attentive to my care. Any requests I had were carefully discussed and usually satisfied. The food was the best I’ve eaten in a hospital, and there was a great selection of options. A woman came in about 2 hours before each meal and discussed my order, answering any questions I had. At each shift change new nurses came in and introduced themselves. I really could not have asked for a better experience and I based my rating on the hospital stay itself.
I do understand the poor reviews by those who only visited the ER — the employees there were nice but they just didn’t come around often and usually had nothing to say when they did. The place was just swamped and most of the patients swamping it were in terrible moods — I was. Pain and uncertainty will do that.

Great experience at Good Samaritan ER! In and out faster then ever. This emergency room was running super efficient and everything was spotless.
Amazing suture technique on my jagged, ragged laceration that I had figured would be gaping for weeks due to location and style of cut. I’m very happy I went there.

I have worked in a hospital for over 15 years and have made more than my fair number of trips to the hospital. This is without a doubt the single worst emergency room/​department I have ever seen. The administrative staff are so rude I can’t possibly put it into words, the people they put at the front desk, I believe, are trained on how to make people feel like &^%$. It is the only hospital anywhere close to my home and with a family of 4 we have been to their emergency room MANY times. We have NEVER been seen in under 2 hours, including a time I went in an ambulance after a car accident. This is despite the fast that the waiting room is generally pretty empty. The worst wait ever was a family member who waited 6 HOURS before being seen by a doctor, in a gown, in pain in the waiting room. I also love walking into a room to find other peoples medical records open on the unattended PC monitor right next to where they tell you to sit (nice little HIPAA violation). Add to this the fact that every single time we have been there they screwed up the billing (I have always had major medical insurance) which requires endless phone calls and re-​submission of paperwork. EVERY TIME. I hope my life is never in real jeopardy because odds are I will die waiting for someone to even notice me. I would give them zero stars but Unilocal won’t let me.

If there was a minus ten I would give it– the medical care seems fine but the support staff– some nurses– receptionist– registration-​, etc are rude and inconsiderate and insensitive– avoid this er if u can– go to south side instead–

November 2013 I was in a bad accident, I had just moved back to the area and had a new phone number. In the car crash my phone smashed and I couldn’t get a hold of my mother. The staff was very rude and wanted to know if I was doing drugs because my heart rate was high, mind you I was in a horrible car crash and extremely on edge. A female nurse who was the devil in disguise was bashing me because I was trying to call my grandparents in Florida who could maybe get in contact with my mother since I couldn’t get through to her on their phone. Overall that rude ass nurse is the reason why the hospital gets a one star. You wanted to become a nurse for a reason remember? Try not being a raging bitch next time.

Worst hospital ever! An elderly (93 year old) family member was placed in the ER late afternoon yesterday and was waiting in agony there until this morning when they finally got around to taking care of him. He fell and was in terrible pain and they had him strapped to the bed. Dr. Halfpenny in the ER is by far the worst Doctor we have ever encountered, he was sitting a mere 2 feet away and not doing anything for him or any other patients. My elderly family member was surrounded by people constantly throwing up and sick, the beds were so close they were almost touching.
My family member who brought him there needed to leave when it got to be late evening and wanted to make sure that before leaving the proper paperwork (since the patient is elderly and might not survive, paperwork with his wishes) was in place God forbid anything happened to the patient during the night.
Dr. Halfpenny was unresponsive and unprofessional. Not the way to be in this environment where patients absolutely need you. And no way to act when your dealing with elderly patients. Healthcare, you need to change… this isn’t a third world country…

I went to the emergency room with one of my friends … Terrible experience I got! Everything went wrong. Careless crew who came back and forth worrying about stomach pain, but he has a broken toe! I was really angry as the staff cared less about reading the initial information for the patient instead of just going in and guessing !! Shame … I would not bring anyone else here again not even my enemy.

So far I’ve been waiting 3 hours with the worst headache of my life.
I’ve seen 15 patients called ahead of me. I cannot function. I am in excruciating pain. No one at triage can provide any information.
A woman has vomited in the waiting room twice
Once admitted with a migraine/​tension headache, I was placed in an area (one room split into two by a curtain) with a yelling, wailing man.
After waiting 30 minutes further to be seen, I was met by a very kind nurse who shut off the lights (thankfully) and a doctor who actually listened to my needs. Discharge was fast. The medical professionals in the ER have always been the reason that I have chosen that hospital. They are kind, well versed, hold a great bedside manner and are usually attentive. However, the unexplained (no foreseen ambulances or immediate traumas) wait was quite horrific.

I have to say that I brought my 12 year old son there with what we thought to be a kidney stone. The Pediatric Emergency Room Dr.‘s were great, one better than the next, attentive, compassionate and able to diagnose my son’s condition to indeed be a kidney stone. He was admitted overnight and again the Pediatric Unit was just great. Each nurse, lab tech, doctor, transport person right down to the food service department were great to me and my son. I would go back there in a second.