P.F. Chang’s China Bistro

My wife and I ate here on a Saturday night. The place was packed and we waited for an hour for a table. The staff was very friendly and attentive. The food was above average oriental cuisine. We enjoyed egg rolls (best part of the meal), orange peel beef, and sweet and sour chicken. Good meal but pricey.

I love the new menu choices. Tried the Lobster dish, something new and it was delish. As always o got the Cucumber Appetizer… I could eat that all day. Wonton soup is a must, especially during this cold month. Waitress Kayla was right on, never needed anything. The sauces they used to make table side are still available if requested, so I could add some heat to my dish.

Let’s put the food aside here for a moment. Let’s talk about customer service for a moment. Earlier this week, I had the misfortune of dining at the Waterfront P.F. Changs. It was bitter cold outside. Their food is usually good, so my husband and I ducked in to get a bite before we went to the movies. We were seated and we quickly ordered because we wanted to make our show time. I didn’t notice it at first, but I soon realized that it was cold in the restaurant. I asked about the heat and I was told that there was no heat — that it had broken earlier that day. I asked our server why they hadn’t mentioned this when we came in. Well, I already know the answer to that — we would have turned around a gone somewhere else. Then the manager came over and apologized. I mentioned to him that it might have been nice to be warned about the heat (as I sat there in my coat). He seemed to agree with me, but still allowed at least another 20 people enter the restaurant without saying a word to them. Not one word. Oh, he did offer me some dessert. That’s what they usually do when someone has f**ked up. In this case it didn’t matter. I quickly ate and left to make my movie. This is the second bad experience I’ve had at this particular location. Last time I was there, the floor was pretty dirty which always makes me nervous. What does the kitchen look like? I’m not against P.F. Chang’s because it is a chain I have gone to in other states and have always liked the food. This location needs to get their act together.

Food was good. Service was super fast. We had to wait about 20 minutes even at 8:30 a night. Super packed on the weekend. Drinks are on the higher range.

If I had to use one word to describe my experience: Depressing. And even that is being generous.
I came in with two of my friends for new years eve before continuing on to the remainder of the evening. We ordered drinks at the bar while we waited for our table. My friend and I ordered the Asian pear mojito, which was decent. My other guest ordered a jack and coke and was immediately depressed to discover that it was all jack Daniels and a splash of coke for color.
When we got to the table, we were hoping for a better experience. Little did we realize, we would suffocate while holding our breath.
We ordered the combination fried rice, described containing egg, chicken, pork, shrimp, and beef. When it arrived to the table, the only egg that was present was the ones we were wearing on our faces.
We also ordered the honey chicken and the beef with broccoli and again hoped for better quality. There were no complaints with the chicken, the only star of this evening.
The beef was disappointing to say the very least. To start, the kitchen sent out Mongolian Beef, rather than the intended entrée. When they refired the dish, and it was presented, it looked better than it actually was. Never in my life have I bit into a piece of beef and instantly fear cracking a tooth. The beef in the dish was tough, and crunched (again a new first for me).
It will most likely be a very long time before I return. My only regret is I cannot leave a ½ star rating.

This is largely a review for Sean, a managing partner at this location. I had gone to this location while in town with my family for the holidays, looking for a non-​cooking escape before getting inundated with guests. A few of us ordered the lunch special with soups, my mom had ordered the butternut squash ravioli, and we also got an order of street noodles and started with summer rolls. Everything was great (the street noodles in particular are fantastic), but the service was a bit of a disaster– dishes came out more than 10 minutes apart from each other, a huge mood killer with a big family meal; a few dishes came out dirty; soups didn’t come out at all; and our waitress made up excuses and didn’t apologize when she had in fact missed some of our orders. We were feeling really ignored and discouraged, until we let Sean know. He took great care of us and went way, way out of his way to make up the experience. I really can’t thank Sean enough for making sure we left in a good mood after what could have been a very negative experience. Heaven knows that a positive tone is ESSENTIAL going into the holidays with family!

If I had to pick my very favorite chain restaurant, it would be PF Chang’s. I’m aware that it’s not authentic, but that doesn’t mean it’s not delicious.
We stopped by after some shopping in the area on a snowy Friday, and were able to get a table pretty quickly. The hostess and server were both friendly. My husband enjoyed a glass of sake, and I had a mai tai that turned out to be delicious. We split an order of lettuce wraps as an appetizer; they don’t custom-​make your sauce any more which is disappointing, but they did happily provide us with chili paste and hot mustard to doctor it up ourselves. His Chang’s Spicy Chicken (extra spicy) turned out great, and provided the extra requested heat. My Orange Peel Shrimp were as good as I’d remembered– perhaps better because they have some fresh orange slices included as well. We also ordered a Great Wall of Chocolate. If you like chocolate cake at all, you’ll love this one.
PF Chang’s consistently provides good Chinese in a trendy (but still casual) atmosphere at a decent price, and I’m always a fan.

Went there today to have my birthday lunch, it was about 1:45 so the place was not crowded AT ALL. Got seated not far from the hostess station and sat for close to 15 mins without anyone coming to the table, no water, nothing. The table next to us who got seated after us had a server and water by the time we left. Got up to leave and the hostess said «is everything OK» I said «no, no one ever came over“and we went to Bravo and had a great lunch! I like PF Chang’s in general but if the 2 hostesses watched us sit there for 15 mins I have no idea why they didn’t do something. I won’t be going back here anytime soon.

Disappointing :(I expected more out of PF Chang’s. All I can say is that there is better Chinese at a non chain place, and it is cheaper. Wouldn’t go back. I you want Chinese go to How Lee, or China Palace.

I was a little peeved that the gluten free version of the Buddha Feast cost $ 10.50 when the regular version cost $ 9.50. So you’re charging a dollar more to give me the gluten-​free version of a veggie, tofu, and rice platter? Regardless, it’s worth it to get the gluten-​free soy sauce (which I buy for myself and I know isn’t THAT expensive). When my dish comes out, it’s literally just steamed veggies and rice. No tofu, no seasoning or sauce. I ask why there’s no tofu and the response is that the tofu has gluten in it. When I ask if there should be any sauce (aka flavor) to the dish I’m informed I could’ve ordered any other gluten-​free dish’s sauce to go along with it. Thanks for the info now… yes I’ll take the GF beef broccoli sauce on the side. The sauce comes out and it’s actually tasty so my food was finally interesting enough to eat, even though now I’m extra annoyed at paying $ 10.50 for steamed veggies and rice and why the menu made no mention that you wouldn’t get flavor or tofu.
To top it all off based on how miserable I feel now, I’m pretty sure the beef broccoli sauce they brought out contained gluten anyway! So I paid more, got less, and still got gluten in my food???
Not a happy customer. Not going back. Not going to recommend it to anyone.

Food was ok. Soup was HOT!!! .
The server was nice but my coffee cup was dirty and sugar container had sticky prints of some sauce on the sides. Yuk (I don’t even like sugar with my coffee)!!! And how did his shirt get that dirty over lunch. Unless he was starting the dinner shift. (On Saturday) even worse. But he smiled, brought me a clean cup, and I wiped the sugar container clean. (pet pev)
Otherwise everything else was ok? Some times it’s the service.
A bad server ruins everything. If the server looks unkept, and their station is dirty, I begin to wonder what other aspects of the service I can’t see that’s neglected.
OMG I don’t want to think about it!!!
Thank God!!! I only ordered the soup!!! And it was HOT!!!

Meal was about what I expected. Service was good, not exceptional but good. They are trying a new menu with tacos for breast cancer awareness. A nice thought but they should stay in their wheelhouse which is Asian. Obviously stick with what you know…

Thank you so very very very much to the management Hallie. She literally helped me with immediately with an error that was on my gift card.
Also Hallie visited our table during our meal to see if everything and everybody was okay.
Also our server, Aaron, was really helpful and sweet. I am a very very picky eater. I don’t like onions, garlic, peppers, mushrooms, broccoli, rice, etc. Aaron was awesome in his help as I selected my food.
Very rarely do I eat dessert. I love their pineapple coconut ice cream. There banana sprung rolls are good, but the ice cream is to die for. The two come together.

We hadn’t been at PF Changs for awhile and now I remember why…
The service was terrible. The silverware was dirty. We waited almost 15 minutes for water glasses to be brought to the table. The waiter forget several things we asked for and above all, the food was tasteless and the portion sizes smaller than lunch sized portions. We were there before the dinner crowd started so the lack of service or food quality can’t be blamed on a busy time. Don’t think we will be going back there.

First of all, I LOVE pfchangs, but I recently visited here and had really bad experience. The waitress hardly paid any attention to us. The hostess had to like help her. I even wanted to order a to-go…but I couldn’t find her, so I just went up to the bar and ordered it. I’m a server myself, so maybe I had high expectations. .but I still tipped her like 12 on 30. I still love it though. I’m not gonna be an asshole and say «I’m never coming back» bc I know i will, lol.

This place has gone downhill and I don’t expect that we will be going back. In fact, I don’t expect it to be in business past Christmas. They raised their prices, changed the menu, and removed several of our favorite dishes from the menu. The veggie dumplings are gone, the jasmine iced tea is gone, and the mini-​dessert are gone. The food is meh. My broccoli was mushy in the ginger chicken and the sauce was like candy because it was too sweet.

I used to work here! Haha, many moons ago tho. Usually you leave a restaurant job sick of the food and the people but even after I left I still love going in and talking to the staff and getting something to eat and drink and just hanging out.
I’m a Changs Chicken junkie and I can’t stay away from it for too long. The bartenders have always been some of the best I’ve ever seen no matter how many changes they’ve gone through and this is one of the few places where even years and years later the same people work and still love it! Says a lot about the people.
Changs Chicken, Chicken Lettuce Wraps and Pork Won Tons though are the standard fare are always amazing. Some other excellent dishes are Kung Pao Chicken, Shrimp Dumplings, Mongolian Beef and The Ahi Tuna.
It might be a chain restaurant but this one is one of the strongest links in the chain!

I went with my family late at night, the food was not good at all, it looked like the left over, I hate it.
The service was not that professional!!!

This place hit the spot.
Stopped here before a movie and ate at the bar. We got just what we wanted: quick service and some good eats.
I recommend the fried green beans with aioli — soooo good! Who knew I liked green beans?! And this trip I tried some sushi and got the spicy tuna roll. Although it was clearly not pieced together by an expert sushi chef, it was extremely fresh and delish (so who cares if it’s not beautiful?!)

We only came here because our friends visiting from out of state didn’t want to wait 45 minutes to get into Burgatory. They were spotting the tab, and the better half had medication to take, so a hasty decision to go to PF Chang’s was made, and I came to revile it was much as any other discerning diner.
To start, the service was adequate, and the décor was as eye-​catchingly grand as a backdrop to any scene from the video game Mortal Kombat. The food, however, was one fatality after another.
Our appetizer consisted of Chang’s signature Chicken Lettuce Wraps, and they might as well have been globs of Fancy Feast portioned out into leaves of iceberg lactuca sativa, and sweet this sativa was not…
I decided to order a dish that moderately intrigued me from their seasonal menu: The Chino-​Latino Pineapple Pork. I thought I’d be in for some funkadelic fusion here considering its border-​blurring nature and vibrant colors, but unfortunately, the pork cubes were underseasoned and somewhat dry, the tart salsa that topped it trying valiantly to liven it up, the pineapple chunks screaming for more backup from the proteins only to retreat due to the overwhelming blandness.
Dessert was a big beautiful nothing called The Great Wall of Chocolate, and damn did it ever hit the wall sans an airbag…
6 layers of chocolate boredom, I don’t even recall finishing it.
PF Chang’s fails to entice not due to an adherence to the increasingly vague idea of «authenticity» but rather because their food is what generally happens (I do like some chains and will defend them at times) when Corporate Amerika gets its hands on any cuisine.
I often see PF Chang’s «materials» in the supermarket freezer sections. If that isn’t indicative of banality…