Wells Fargo Bank

I only go to this location because of Janeth she is the best and always professional. No matter how busy or crazy it gets she has a smile on her face.
She is the reason why I go to this branch!!!

This branch is awesome. Janina & her team really care about their customers. Always ready to help, super nice and polite. Highly recommended.

Every time when I need to go to Wells Fargo, I always try to go here. Because they really take care of me and all transactions I need to do.
I know most of their staff (Luz, Henry, Rafael) and they are professionals.
Big plus for me is they are open on even Sunday!
Great job guys!
Thank You.

How are you today sir? Any plans for the weekend sir? Would you like some free piss warm water sir?
Great branch when you have all the time in the world to blow standing in line answering stupid questions.

This review is not based on their services but rather how they ask for services and can not be responsible to pay an invoice.
4 months ago, this branch location contacted my business for a traveling notary service. The service was done and payment was expected by their corporate accounts payable. 4 months later I have not received payment and 4 months I have followed up with emails and phone calls. I called sporadically, I did not hound them, in fact I even forgot about following up in November lol it was a busy month for me
The branch managers, Ricky, Jenina and Solamon will avoid your phone calls, and while the receptionists say they will call back, they don’t. The branch managers can also not be bothered to follow up with corporate.
Calling and leaving messages to corporate accounts payable did not work either, I JUST finally got ahold of someone and they will mail it out. Apparently the request was «deleted» and just sent in again … yesterday … Wells Fargo, you failed so hard

For a bank their alright.

One star only because I have to un order to post this. I have been coming here for about a year or more now and never did I have a problem just for making change but today they were being a-​holes asking for account number info that I don’t have because it was something I do for my boss. I have my personal account and I offered to give that info they refuse to take it so I had to go through the hassle of obtaining that info only to come back and have me stand in a long line AGAIN and once they gave me the change which they took their sweet time may I add… they gave me a fuckn business card and asked me to call ahead to check if they will have the money available like really! !! Wtf… is this not a bank how fuckn hard is it to to give 200 singles wow definitely upset and hoping to never have the need to go back there no other branch has ever given me this problem.

Broken processes, very slow moving lines, lack of professionalism. Don’t waste your valuable time at this Ralph’s branch, head towards a full Wells Fargo instead.

This bank is a joke! They just took $ 145.00 from my savings account and then charged me a $ 35.00 overdraft fee when she was the one that over drafted my account! I asked them to reverse everything they just did and they refused, drove down to the Wells Fargo on vine and they happily took care of my request & gave me my money back! Even the employees at the Vine location told me to stay clear of this Wells Fargo location… You’ve been warned

Man all these «one star» reviews, I felt all VIP, Ernesto M was super patient despite the rude people that were making a line. I’m super patient so if you got the time come to this location of you ARE NOT PATIENT go to another location. Especially if you are in a hurry. Plus they don’t put up with rudeness… overall I was extremely happy with how I was treated.

Only two windows are open at any given time but only bank open Sundays and past 8 on weekdays. The bankers seem a bit rough around the edges but the manger was very helpful and diligent resolving my issue. Felt he went far beyond what he should have and I appreciated the service because of it.

Beware, These people lied about some crucial information regarding opening an account.
They charge you a 10 dollar monthly fee they don’t tell you about just for having a checking account with them. They said the fee would be waved by having an automatic deposit into a savings account every month. Then they refuse to refund it when I confronted them about it. Their excuse was «Oh that was only for waving the fee for the savings account». Find a credit union or an institution that doesn’t scam their customers.
Worst banking experience ever.

They are lazy and they lie a lot here to avoid more work. I assume they have a lot of fraud here and this is why they treat everyone like a criminal. Just don’t come and do business with them here. Save yourself the headache.

Not bad for being open on Sunday’s.

Worst bank and customer service ever the bitch in the teller told me I had nothing in my bank account charged me fees for nothing if that glass wasn’t blocking us I would of punched her in the face an gone to jail you don’t mess with people’s money anyways they robbed me 261 dollars made me look stupid when trying to get that money back the manger was a black dude who was Hispanic didn’t catch his name but total dick so I closed my account with them there an there no more banking with people who steal my money so now I’m broke fuck them !!!

If I could give it negative stars I would. I dealt with a manager named Jeffers or Jefferson, either way total lack of customer service. I have a personal account, a business account and a mortgage with this company and they show no sign of respect. I went in with a check to deposit into my account. Ok no biggies, except it had a small mark on it. It was initialed. They refused to help me saying we can’t really tell what they were writing etc. Its my business and my name. I got really upset and he said we can’t help you.
I can promise you it was a race thing. Definitely racial profiling, he should have checked my business account and see that the check I was depositing was chumpchange in the grand scheme of things. And I have a freakin mortgage with Wells Fargo get the heck out of here. I went down to Bank of America where I have been banking for over 10 years and I walk in and everyone knows me and says hello… Guess what no problem. Jeez, all that headache for nothing. This is by far the worst Wells Fargo I have ever been to. Check the reviews, this place sucks for a reason. I keep telling my business partner to transfer the business accounts to another bank, maybe he will listen now. They charge us $ 13 a month or something like that to have a business account. BofA doesn’t See ya Wells Fargo.

It really doesn’t deserve any stars. I’m glad this is not my bank! I went in with some one that decided to open an account with Wells Fargo (I bank with Citibank). The customer service rep helped him open an account and offered to give me a soft credit report for free. She asked for my CA id and another form to identify my that it was me (i made the mistake of giving her my bank card, I didn’t have anything else with me that had my name). Well, she gave me the report and a month later i found out she signed me up for a fraud program with wells fargo with out my consent (she must of used my card info to charge it). Talk about fraud! They were going to charge my card every month for a service i had no idea about and never consented to. Think twice before you go to this branch!

Idiots!!! They didn’t check the account info to realize there was an AKA on the account. Teller told me to sign the back of the check I was depositing into someone else’s account! Then their supervisor told me they couldn’t accept it because I signed the back!!! I wondered what was taking the tellers so long to get through the long lines… now I know why. Idiots!

This is the worst branch ever.
They lied to my face that they are not gonna charge me any fees and charged me
A week later.
I won’t recommend this branch to anyone.

Unilocal removed my review (surely because of Wells Fargo’s complaint) because I included the name of the manager who took 3 weeks to return my call.
Apparently emailing & calling the manager to complain about a nasty teller who closed your account without your approval does nothing…
Worst branch experience ever.