The Pleasure Chest

This is my second time leaving a review since the last one I posted was reported by the seller and taken down.
I ordered something online from this store and was completely dissatisfied. My girlfriend had mentioned that she really wanted a suction-​cup dildo for the shower so I planned to surprise her by sending her one. I found this website, picked out a $ 32 dildo, and had it shipped to her. When I received my confirmation email I was sadly disappointed that the one I had picked out online was replaced with another that looked nothing like it and lacked the suction-​cup. I tried to cancel, but much to my dismay, the archaic system they use doesn’t have a «cancel order» button. I responded to the confirmation email telling them I would like to cancel my order and to please refund me my money.
I then went to Amazon and found the same dildo for $ 11. I ordered it and paid nothing for shipping (thank you Amazon Prime) and had it sent to her.
The next day after several hours in the morning I called on my lunch hour and was connected to their web department. The woman I spoke with acknowledged that she saw my email (shocker) and had planned on responding. I said I would like to cancel my order, to which she told me it had shipped this morning. I ask her if she can please prevent it from showing up at my girlfriends house, to which she says «that is not possible». I tell her I worked for a 3PL (third-​party logistics company) and that it is in fact definitely possible. She puts me on hold to check with her manager. She comes back and tells me it is possible but there will be a fee. I tell her fine, charge me the fee but I want my money back and want the package intercepted.
I get an email three hours later saying I had been charged $ 23 to intercept the package. I email her back and say that the fee is laughable and almost as much as the dildo itself. she says, «my apologies, that fee doesn’t include shipping the other way, it will be $ 29 total.». So in other words, I am getting $ 3 of my $ 32 back. I basically spent $ 29 to be harassed and have to deal with terrible customer service for a day.
Do yourselves a favor and purchase whatever you are thinking of buying from this place from Amazon or any other wholesaler. This place is the biggest rip-​off with thee absolute worst return policy/​hidden fees. I would not recommend this to anyone, and I will never do business again with them.

parking is easy, and the shop doesn’t card you, which I found respectful and welcoming. great environment. they have a huge selection of different types of things. everything we were looking for was right there.

If you are like most red-​blooded Americans, you want a one-​stop shop for urethral sounds and leather masks that look like a pharaoh hound/​Boston terrier mix. Well, look no further, Pleasure Chest is your spot. The service is excellent and there is a convenient parking lot. The merchandise can be somewhat expensive, but when it comes to these types of purchases, time is often of the essence. The internet was invented so you can order sex toys from your (probably-​sticky-​if-​you-​are-​reading-​this) chair, but the Pleasure Chest is a great, more fun alternative.

I just had an incredible interaction with Aida, the Wicked Witch of the Web! She helped me find exactly what I needed and is making sure it gets here on time. She went above and beyond, and the experience was almost as good as shopping in your amazing store.

I don’t know why I had completely forgotten about this place, considering I had a blast here for an event years ago.
Not sure if they still do these workshops (I’m sure they do) but they had a pole-​dancing one way back when, where they closed off a small portion of the store, and displayed two poles. Our instructors were Kat and Heather, by appearance two completely different, but their styles were very similar. Kat was the alternative, raven-​haired minx with the thigh-​high black vinyl boots, whereas Heather was the slinky, quiet dirty-​blonde who sneaks up on you.
Quite the diverse group we were, but a lot of fun was had from what I could tell. There was no competition whatsoever, the ladies teaching us were encouraging even if we were fumbling through the motions, and the camaraderie definitely gave everyone a boost of confidence.
Now we all didn’t go running out to the closest amateur night at the local strip club, but we left knowing that we would have an idea if we ever encountered a tall metal pole…
Oh as for the store, it’s large, well-​lit, and has ton of stuff that you didn’t think you’d need.
Free parking!

Okay. So me and my boyfriend have been coming to pleasure chest for about 2 years now and ever time we go it’s always great. However the one night we brought our niece to buy her first vibrator. But when it came to the purchase, the cashier was very off putting. After getting denied using a student discount which my niece but we forgot ours we was denied the discount so we continued with our purchase and after we swiped our card and was about to enter the 4 digit code she stops me and asked for an ID. Secondly when it came to her purchase (which she was very excited about) was denied because could not use her husband card (she choose to keep her maiden name). I get policy is policy how ever I never had these issues here before. I’ve taken many people there with similar situations and never came across this issue. Like I said very off putting
FYI
My niece was very disappointed over the whole thing

Awesome customer service. Will return.

One of the best adult pleasure galleries I have ever been to… Lots of supplies and arsenals to revolutionize your sexual world. Service was great

This is one of the best adult stores in LA hands down. The vibe is real cool. They have something for everyone. Anything you can imagine they have here. Even for the beginners lol. The staff are great never shy or hesitant to help you find what you want. Very friendly. Prices are reasonable but can get expensive depending on what your fantasy is.

It’s a fun place to check out, whether you’re looking to buy something or not. I had no idea the sex shop was located there, but I drive by it most days since I live close by. The store itself it massive, and the parking lot is large too. You’d think you just pulled up to an upscale strip club if you didn’t know any better. I didn’t expect to see as many people as I did inside. There were a lot of people browsing around. It has every sexual item you could want or be looking for.
This place has a lot to offer. I didn’t know that they offer workshops to their customers. If you’re looking to spice up your sex life or just want to try something new, this is the place to go to. I’m sure they hardly sell some of the items, but it’s still fun to look at and play with. For the innocent, the kinky, the dirty, the single, the coupled…
I won’t tell you what I bought, and what I’ll be going back for… but it’s gooooood. LOL. After reading other peoples reviews, I’m curious to go back and browse a bit for.

Been here twice, and I must say the first visit was nice; staff seemed friendly and the displays were charged.
This second visit, however, complete opposite. We weren’t greeted upon entering, just looked at annoyingly by the male at the counter. None of the staff offered help, just gave us a look (which is ridiculous, it’s an adult store). Once I saw others who entered being greeted politely and told «if [they] have any questions just ask», I knew the employees were just being off putting with us. Thus, they get three stars for the amount of product they carry, however, their service gets a one-​star.
Won’t be coming back, there’s better shops out there were the service is always helpful.

I visited the Pleasure Chest today for the first time and had an awesome experience. The staff was awesome, exceptionally Pamela made it the most discreet yet helpful experience one could wish for.

Very bad, they told us to buy one 100 $ toy, but it really didn’t good as he say it and we went back hours later to change it, they just pushing me to another sells and don’t talk to us and that’s it, in the end we blow 100 $ for nothing because we went this place, never gonna go back again!!!

A great place to get a bachelorette party gift. Pure unadulterated fun.

WARNING: Make sure you clearly understand their return policies before purchasing ANYTHING!!!
I received 3 bondage collars and a set of chrome bracelets as an xmas gift. I loved the bracelets, but I was not sure if the fit was right; possibly needing a larger size. However, I was not fond of all 3 collars and wanted to exchange them for something else.
We went back to the PC for the exchange and was informed that all sales were final due to their policy and OSHA regulations.
To begin with the bracelets, I explained to the woman at the counter that I was not sure if they were a right fit and needed her expertise. She explained that the bracelets required a tool to unlock them which they did not have. How does a vendor sell an item which they are ill equipped to demonstrated how to unlock to try on?
The fact that she explained that they could not take back the 3 collars for an even exchange due to «OSHA regulations» makes perfectly good sense if I was trying to return a sex toy or undergarments; anything of that nature, but these were COLLARS that were purchased as an xmas gift, which were clearly NEVER worn. She even said, «I remember you!»
To make it up to us the woman was kind enough to offer a 10% discount on another purchase, but at this point, after spending over $ 240, we were put off by their ridiculous policy and not in the mood to spend anymore money simply because we were offered 10% off. No thanks PC!
A few years back I had received another collar as a gift which I was also not fond of. I took it back for an exchange, which they gladly had no issue exchanging. Not sure what the difference was this time around! PC needs to be consistent with their return policies and clearly they are not!
On a side note, I had personally not set foot at the PC in years. It has clearly changed since. It has lost its rough edge and feel that it once had way back when. PC was a shop for people who were not embraced to walk in and purchase their personal needs, as now it feel more reserved for people who want to be discreet (that’s what mail order is for!). That experience you once would get every time you walked in is gone and it feels like a boutique and «CORPORATE» like. I guess they sold out. What a shame!

Always amazing Customer Service. A great selection lingerie and toys, whether your a beginner or an exhibitionist. Staff is very knowledgeable of their merchandize. Prices are reasonable. And parking is always available.
Happy shopping

Of all the shops in Hollywood, I have had the most pleasurable experience here at The Pleasure Chest. They have a WIDE variety of products to choose from that should fit all the needs you didn’t even know you had. I used to put off coming here as it is very far from my house but I am glad that I visited and I will be coming here now every time :)
The customer service is also positive and very much appreciated. They make you feel comfortable and are very knowledgeable, I encourage you to strike up a conversation. You will learn a thing or two ;)

Went with a friend last week to get some goodies. I’ve been to a few stores and they hands down have the widest variety of different things for your pleasure. The employees are knowledgable and will tell you everything you need to know about the products. They are also hilarious! I took away one star only because it gets pretty packed in there and the prices are a bit higher than I would like. Parking is good and there’s a bar right across the street.

Went on a «date» to the shop and it was awesome. I was happy… I felt like a little girl in a candy store, and he enjoyed watching me have so much fun.
Went again on my own after work I thought I would feel awkward but total opposite. I felt comfortable, and I sure didn’t want to leave. I really enjoy all the different selection of toys, condoms, and lube. Would like to see plus size lingerie. Love the store. Looking forward for my next visit

This place has a large variety and selection. From cheap to high quality.
Nicely laid out and kind of fancy. It has kind of an upscale feel to it. Lots of party selections for a bachelorette party and staff is helpful. I love that they are open late too.

The Pleasure Chest has everything you need to make this Summer’s flights and delays A LOT more fun!
— Catch some Zs in style, and pick from a range of leather blindfolds that are perfect for blocking out the sun on those red-​eye mornings.
— Got an eight-​hour flight? Grab a good book! The Pleasure Chest stocks a healthy collection of titles by Tristan Taormino, Midori, Rachel Kramer Bussel and other great educators and writers.
— Flight delayed? No problem! Find that corner seat, close the Excel sheet, plug in your headphones and slip in a DVD.
— Layovers can be… lonely. They’ve got great carry-​on-​friendly products by Tantus and Sir Richard’s. (Be sure to keep them in a ziploc for TSA screening.)
Please use common sense when you pack! *cough*
Throw your wartenberg wheel and steel Njoy toys in your checked luggage, and leave the batteries at home.
Keep your safety belt fastened and enjoy the flight!

To quote Samantha Jones loosely: We all have fetishes, and to be able to put it out there is healthy and fabulous. I think that is exactly the motto of The Pleasure Chest, a boutique store that’s designed with warmth and a nonjudgmental attitude that serves all kind of demographics.
Though the shop itself is sexually explicit in nature, the décor is classy and dignified, not to mention, just how wide the range of varieties one can find in this place. It doesn’t matter if you’re gay, straight, bi, trans, or anything else, The Pleasure Chest most definitely carries something that’ll rock your «bed.» Whether if it’s toys, lubes, movies, accessories, or an outfit that brings you and/​or your partner (s) the stimulations that you seek, I’m sure you’ll be able to find it here. And in the case when you cannot find it there, don’t be shy to ask one of the staff there.
The staff here are knowledgable, helpful, and not afraid to share their personal experiences with you. And that was most certainly my testament of my last experience here at The Pleasure Chest. My fiancé and I decided to stop by here and add a little something in our love life in the spirit of the supreme court’s decision on gay marriage. Brian was extremely helpful and not shy away from sharing tips and suggestions on what we were looking for. Our shopping experience was so delightful it almost felt like we had our own personal shopper.
I highly recommend anyone who’s openminded to come by The Pleasure Chest. I’m sure not only you’ll find something here that’ll add a little more fun in your life, you’ll also find a naughty side of yourself that no one had discovered yet.

I went to the Hustler with Bear last night because this place was closed already and I realized just how amazing this store really is. And then I remembered that I haven’t even written a review yet. So here it goes.
I came here last year with a friend looking for a gift and I was seriously blown away. We got what we wanted and we even got invited back for a stand up comedy show. Of course we attended and of course it was amazing. This is not a sex shop, this is a sex museum. Everything has a tester you can play with. The place is huge and the items they carry are endless. The range goes from fun and girly to dark and fetish-​y. Just the wall of whips needs an hour to explore.
I can’t imagine ever getting tired of this place. Honestly it’s amazing.
What I love the most is that this store has less of a retail store, and more of a lounge ambiance. The lights are slightly dimmed. The music is loud. It’s fun!
I don’t care of you want to buy something for yourself, your lover or your friend, or if you’re not even interested in buying anything — I don’t care of you’re a tourist looking for things to see in LA — everybody has to go to this store. You have to see it!

I figure it’s time to write a review for one of the two best sex shops in LA, since I’ve been there 3 times now!
The Pleasure Chest always seems to have something new and fun. When you first walk in, you’re greeted by an upbeat employee and a wide selection of sexy clothes/​lingerie, lube, massage oils, and other relatively «tame» goodies. There’s even a pretty big selection of literature.
Venture upstairs and you’ll be tempted by kinkier items– plugs, dildos, vibrators, high quality toys, and medical devices. There’s a huge variety of cuffs, collars, and tools that’ll make a masochist’s dream come true (canes, dragon tails, crops, floggers, paddles, short whips, etc). During my most recent visit, they were even selling a St Andrews Cross, bondage bed, and a metal body cage! And of course, there’s always a friendly employee available to answer any of your questions.
Even if I don’t NEED anything, if I step into The Pleasure Chest, l end up buying something. Love this place!

Looking to spice up your sex life? Buy yourself a special toy? Or preparing for a friend’s Bachelorette party? The Pleasure Chest is definitely your spot!
LOCATION & PARKING
Located on Santa Monica Blvd. in West Hollywood right across from Studs Theater. Spacious personal parking lot reserved for Pleasure Chest customers only.
SETTING
Pleasure Chest can be found by its vertical, red lit sign and the large red heart on the side of the building. The store is big, clean, organized, and colorful and exudes a fun, friendly vibe that welcomes customers. The 1^st floor consists mostly of accessory products to enhance your sexual experience such as an assortment of lubes, condoms, massage oils, sexy women’s clothing and lingerie, games, etc. All products are neatly organized and arranged by distinct categorized sections. The 2^nd floor features mechanical sex toys such as vibrators and dildos, special Pleasure Chest Kits, sex books, and a S&M area full of special implements for spanking and bondage.
PRODUCTS/​WORKSHOPS
Almost EVERYTHING you can think of to add extra freakiness to your sex life can be found here! Such a great, huge variety of products that I literally spent a couple hours here exploring and figuring out exactly what to get. Love that you can actually sample certain products before buying. Look for the «Taste Me» or «Feel Me» tags.

**TIP: Pleasure Chest offers FREE night workshops covering a variety of topics such as Online Dating, Blow Jobs & G-​Spots, Masturbation, etc. Check em’ out!
CUSTOMER SERVICE
Great service because employees are friendly, approach you to ask if you need help, and remind you to let them know if you need further assistance. Although Andrea couldn’t help me find exactly what I wanted, she gave/​showed me her recommendations and was knowledgeable about their products.
**TIP for Unilocal Elite Members that attended the «Arouse the Senses» Event: When using your $ 20 Gift Card, make sure you spend exactly $ 20 or more cuz they will NOT accept any purchases below the $ 20 amount.
Overall, I had fun exploring The Pleasure Chest and left with some great goodies that hopefully my boyfriend will enjoy! If you wanna enhance your sexy swag, I highly recommend hitting up The Pleasure Chest!

February 6, 2015
After attending the Unilocal Event on February 1^st, I brought the boyfriend here to shop for our Valentine’s Day weekend. They have so much stuff here. Honestly, I know nothing about these things and it’s purely all NEW to me. But what better way to understand how things work than to bring your partner here to shop? So, we came and shopped. I’m not going to disclose what was purchased, but I can tell you that it’s interesting and fun to shop with the partner.
The shop opens from 10 to 2am and this is why this store is so great, if you ladies and gents like to get a little kinky at night and it’s last minute, drop by and take a gander!
Please, be safe, make it pleasurable, and let’s get it ON!

I came here for a Unilocal event and it was my first time at a sex shop, so I had no idea what to expect. My experience at this establishment was awesome! First off, the staff who are here are amazing. They are nice, friendly, and enthusiastic about what they do. They have no problems explaining any of the items in the store. There were no awkward moments at all.
The store itself was very clean, spacious, and laid out really well. From bachelorette items to any sex toy you can ever think of, i am sure you can find anything here! They even carry cards, which were very entertaining to read.
Apparently they offer free workshops, which is really cool. The lady said, «you should never pay for sex ed» and I totally couldn’t agree more!

I love dark and seedy places the revolve around sexual appetite. The Pleasure Chest is a 1^st class example of how to cator to your sexual needs in a store front environment.
Now Franks been around, but items for sale in this place even had me baffled. Some excellent fetish, bondage & discipline devices and cages for late night demons. But it was the steel puppy cage that just hand me baffled. The lube section was exceptional with over 50 type of different lubes. I’m sure you can experiment on your own to get the perfect lubrication. The toys we’re exciting to look at and touch. Butt plugs, vaginal and anal stimulators large and small and even a rubber fist. For those with more adventure there was a huge strap on section (I wondered what was going thru the minds of those couples as they were looking) and a whip section for those into pain. Now the highlight of the B&D section was the leather harnessed bed, hell even I wanted to lay on that bad boy of a bed. However I don’t think it was a Tempur-​Pedic bed.
You find this place exhilarating and helpful, yet also very inviting for your shopping needs. A huge thumbs up for the store.

Ok to be honest, I found out about this place from my old professor a few years ago. Don’t think too much in that way, he gave us the choice to have extra credit if we went to this specific location and it was appropriate for the class since it was a human sexuality class. Yes, it was a bit weird carpooling here for the first time with some of my classmates but we really wanted that extra credit, dammit.
Now, I’ve been to other sex shops but they felt skeevy and this is the only one that I came back to since they have a great atmosphere inside. Bright, clean, and organized depending on what you’re into. I like that the staff did leave me alone but were close by if there were any questions.
They have different type and sizes of condoms like lambskin if you want a natural type, polyurethane or polyisoprene if you’re allergic to latex, or dental dams for oral, and basic latex type. Good selection of personal lube for water– based, oil-​based, silicone based, glycerin free, and warming lube. Just remember that silicone lube with silicone toys is bad since you’ll destroy your toy.
Large selection of sex toys, like rabbit vibrators, couple vibrators, anal plugs, g-​spot, and prostrate vibrators. Toys prices can vary from $ 20-​$ 200+. Btw, Fun Factory and Lelo are good choices for toy brands around $ 60-​$ 120, just sayin’.
Nice selection if you’re into glass, metal, or wooden dildos. Discreet vibrators that some people need while getting off. They also have waxes for temperature play and oils for sensual massages. Edible underwear though their actual clothing selection is a bit sparse if you want to do roleplay. Large selection of massage oil brands that you can’t really find in stores. Hemp and cotton ropes for kinbaku or bondage. They also have beginner box sets for bondage. Actually, they do carry a lot of kits based on what you want to try out. Good selection of masks, I remember that they had a leather dog mask for sale and a couple was getting it. Good for you, random couple, whatever gets you off and happy.
They sell adult dvds, sex books, handcuffs, whips, paddles, and crops. On the wall, they have cards for different occasions, usually with some raunchy/​risqué humor written on them. They also have gags for bachelor/​bachelorette parties. Though the last time I was here, this group of girls who were looking at penis cake molds were side-​eyeing me and loudly proclaiming that people shopping here should be over 18 since I look pretty young and was the only other customer besides their group. Other times, there would be other customers but we would try not to make eye contact with each other.
If you do buy something, they will open and battery test it in front of you just in case you bought a defective one since they don’t take returns or refunds due to safety concerns. Don’t buy the batteries here since they hike up the prices.
They also have workshops too during the month. They take card and they do have a parking lot and they’re open late.

Vibrator heaven!
Pleasure Chest is a sex toy shop that has been around since the 1970’s. So yes, it’s been there for quite some time.
The store is two stories. The first floor has greeting cards, sexy outfits, and some sex books. The second floor has vibrators, dildos, massagers, anal plugs, BDSM stuff like paddles, floggers, whips, blindfolds, and some other sex related goodies. But oh my god, their vibrator selection was huge! The largest selection of vibrators I’ve ever seen in a store.
It was super spacious in the store. There was no funky smell whatsoever. Aisles are very wide and it was super clean throughout the store. There are some sex toys on display available to try out. By trying out I mean just testing out the vibrations and feeling the texture, not actually putting it where it’s supposed to go. I’m sure they wouldn’t want explosions all over the place.
Everything was very well organized that it was all easy to find. All the dildos were in one spot, certain types of vibrators in their own sections, BDSM stuff in one area, and so forth. There’s not much of a DVD selection at all but to be fair I didn’t spend much time on the first floor. I was all over the second floor which had a lot of the crazy stuff.
Most of the items here are a bit pricey. But it’s understandable because they do sell a lot of high quality brands.
The most expensive thing I saw was Saint Andrew’s Cross. It was around $ 1,350! Perfect for anyone wanting to set up a dungeon type setting.
I tested one of the massagers which had like several different speeds. I couldn’t figure out how to turn it off (I’ve never had this problem before) so I was kind of panicking. I didn’t want to put it back on the display because then it would have made all the vibrators fall off the shelf. But yes, I did figure it out eventually.
After a while of browsing back and forth, I made a purchase! A silicone vibrator with 10 different speeds. I mean it was my intention on getting a new vibrator anyway ;)
It wasn’t crowded when we went. There was another couple that was there and some other people browsing around. Everyone was just minding their own business which is a good thing.
Service was great. We were greeted immediately upon entry. The employees were nice and friendly and asked if we needed help finding anything. They didn’t make us feel awkward at all. I always feel self conscious going into these types of stores and I was actually comfortable within a few minutes of being in the store. I mean it is hard to relax when you’re standing in the land of vibrators along with blaring music in the background.
Overall, they have a great selection of all things sex-​related! To fulfill all kinds of pleasure because well, there can never be too much pleasure ;) They really do live up to the name of this place! I really wished this place was closer to me. But yes, I’ll make it back here in the future!