Steven Mata Hair Studio

I have been coming to Steven for years now, and he does a consistently wonderful job. Even when I decide to spice things up and try something new, he doesn’t disappoint! I always get a Keratin treatment along with my cut, and it lasts for 3 – 4 months… yay for low-​maintenance, fabulous hair that lasts for so long! The straightening treatments I’ve had elsewhere only lasted a couple months, at best, so this is a huge win.
In addition to being a lovely human being, Steven is always on time, organized, standing by with materials prepped and ready to go – a rarity in salon these days. Highly recommended!

First time having a haircut at Steven Mata Hair Studio… I must say I was impressed with the great customer service and knowledgeable hairdresser… I highly recommend going to Steven if you want a great haircut and style for your business meetings. Good pricing as well
This will definitely be my new hair stylist

As the default Unilocal tag line for these amount of stars goes, «Meh, I’ve experienced better» sums things up perfectly.
Beautifull salon, very relaxed atmosphere but not the most focused stylist. Steve just smiles at you while saying YES YES YES and totally ignoring your wishes. The cut & style, for me was my main goal going in. Not the treatment, which he did spend alot of time & focus on and which worked okay. Again thing special. I wanted a hair cut & something current. There was and possibly still is the offer of returing for this but since when (apart from normal Weho parking issues) did a hair cut become a 2 trip event. Thanks but no thanks
Beyond that I was made to feel very uncomforatble for not tipping him, yes tipping the salon owner.
Which for me is not common or something i’m comfortable with. Resturant wait staff for sure, hired salon hair washers, hell yeah but owners? He insised and told me otherwise and made me feel uncomfortable by making such a big issue.

Great experience! Not sure where the rude remarks that I have seen in previous reviews, but that is not even close to the truth. Yes, we live in a cell phone world where we get disconnected, but you can’t blame someone for that. Got a deal on Amazon Local as I was in need of a great cut local with the hopes to find someone that I could trust and continue going to. Definitely found that! Highly, highly recommend. You know that you have found a great professional when he uses the same pair of scissors for all your hair and isn’t pulling out different types of scissors to do the cutting for them. Hair and color look great. Needless to say, my husband was impressed. 5+ star.

Steven is one of a kind! Not only does he do fabulous hair but he is always extremely professional and lovely to spend time with. This is the second time I have had the Keratin treatment done with Steven and I’ve already scheduled my follow up appointment. My hair looks and feels amazing. Steven truly is a gem. You won’t be disappointed!

I flew into los angeles and was looking for a keratin treatment for my hair (im a guy with long hair on top and under cut sides). I am a model and travel to humid places for work a lot so keratin treatments are a must and helps with managing my hair. I went ahead and purchased a coupon on groupon (I wouldn’t mess with buying something cheap since my job depends on it, I was referred by my agency and she separated expensive pampering ones and the ones that actually she trusts) and steve contacted me to come in early the next day to do the treatment. Not only am I extremely happy about the results, I can tell he knows what he is doing. I have done many treatments in the past and unfortunately many times a salon over charges and sometimes the treatments wash out or sometimes the treatments damage your hair (which is not even suppose to happen since your applying proteins to you hair!!). Steve has become my go-​to for this in los angeles. I give him 5 stars for price, service and outstanding results.

I had a Keratin Treatment done by Nick at Steven Mata and could not be more pleased with the result. Nick was efficient, knowledgeable, and so personable that I did not even mind the few hours it took for him to complete the process. As this was the first time I was doing a Keratin Treatment, I had many questions and concerns. I have wild, curly, and dense hair that is not particularly thick but breakage-​prone and full of frizz. Nick answered each of my questions patiently. He gave me great advice on maintenance and how to improve the general health of my hair. Moreover, he gave me a complimentary trim to even out the bad haircut I’d received (from another stylist) weeks prior. I am looking forward to washing my hair, styling it with more ease, and likely returning for subsequent Keratin treatments! Cannot recommend Nick’s work enough.

BEWARE. Such a rude man. Had never experienced so much rudeness, and over the phone! Can’t even imagine what it’s be like in person. Called to schedule an appointment, and was immediately answered very forcefully and without a greeting. Also mentioned my promotional package from salon save and he gave me such rude remarks, asking me if I read the back of the brochure, making it sound like if I were ignorant, stupid, and a waste of his time. Well, he sure was a waste of mine!
Called another salon and what a difference. Arcadia Styling Salon was so kind and friendly over the phone, booked my appointment with no issues. Good luck to anyone that deals with this man.

You are a Genius ! If there is more stars i will put more ! I did the keratine traitement and stev was soo Nice soo kind soo professionnel in the salon i was like ! You are the best Steve you did a great job and you was soo soo nice thank you soo much

I have purchased a few Keratin Treatments through groupon for a couple of different salons, and I have to say that my expectations were exceeded after visiting the Steven Mata Hair Studio.
I have had a few disappointing Brazilian Blowouts over the course of the last 2 years. They either just don’t stick, or end up drying my hair out. Steven’s BB left my hair soft, shiny, and manageable. Definitely a must if you live in the West HW area and are in need of a Keratin Treatment.

I am now going to write my first Unilocal review. Very bad experience that needs to be addressed. Let me first clarify that my critics are solely on rude behavior to me as a client. As for many people, this is an important aspect of a service. Plus I didn’t get the service done that I’d waited a month for and payed for.
I came to his salon yesterday through a Groupon voucher. He measured my hair and said that I actually need to pay two additional charges for my long hair (because it is 22″). On the Groupon fine print it says: «for hair over 16», an additional charge of $ 25″ applies). My crime then was merely this: I made a (polite) remark that if there is an additional length– threshold for extra charge, that should ALSO have been stated on the Voucher. I’d pay it, but out of principle I do think it should be clarified exactly what extra you may be charged, using this voucher. His respond was «It is stated. On my website. Under policies.» and there it just went in circles. There was absolutely NO acknowledgement that it would be appropriate for this information to be on the Groupon fine print. Such bizarre attitude.
The voucher is bought and payed for through Groupon. What is the point of fine print on the voucher, if it might as well not be on there because in his world, there is another set of fine print that applies to the Groupon-​voucher?
And would you believe: This lead to him suggest that I leave, because he didn’t really wanna do my hair now. After waiting a month, and prepaid $ 130. Talk about a sensitive/​defensive and rude business provider! As I actually didn’t get the service done due to his inability to acknowledge something so obvious, I need to put this out there because this was really really unprofessionally handled. He does not seem to understand the point with Groupon (enhance business /​give a good impression to potential new clients /​Groupon users).
This person has clearly gotten a few things wrong. The way he spoke to me in general gave me the feeling of him being an arrogant client, and me being the service provider — while he is getting a bad service. Completely twisted around. He doesn’t understand the whole concept of service provider /​client dynamics. Also reading some of his other negative reviews and his replies to them, I understand that there is a problem with humbleness/​being overly defensive when being criticized. He DOES come across as rude and not very service minded (I too picked that up on the phone). You cannot argue like that with a client. I also read in his respond to one other girl, that he quite unprofessionally commented on her Unilocal profile picture as a «comeback» to her negative review (!!)
When the client is bringing up a small issue like I did, an appropriate reply would be: «you are right — it should be stated there– of course.» With Steven Mata however there is a whole other approach. He argues rudely, says things such as «I know you want it your way, but it’s you that should have gone into my website and checked out my price list/​policies before coming here obviously» .with a mocking tone. Its not a big deal with a lacking clause on the Groupon. What I do mind however is the extreme arrogance that followed when mentioned. Any other vendor would probably acknowledge that yes, it should definitely have been stated on the Groupon voucher –and lets continue with the service. Most would even waiver the extra fee that wasn’t stated on there for now, just out of principle and good service (I mean it was five extra dollars). And yes. I had to wait one month for my appointment, but I wasn’t complaining over that at the time. I am making a remark about it now, because it is something Steven should have in mind when welcoming a client into his salon, being as arrogant as he was. It was a very absurd discussion that I almost wish would have been monitored for the purpose of teaching how NOT to talk to clients.
Reading his surreal responses to other people who weren’t happy, he is probably going to come back with more arguing. But that’s okay. I just really want to express what a horrible service mentality this person has, as it left me feeling really uncomfortable visiting his salon. Nobody wants to go to the hairdresser and be argued with. I have used Groupon many times, most other providers really value their Groupon clients. This was however an experience of how a persons ego really seems to get in the way of getting the advantage of a Groupon marketing stunt.

I went to Steven Mata through the salon save promo. I get a little anxious when new people color my hair, but I was getting it done with a discount so I took my chance. I’m so happy I did because he ended up giving me the best set of highlights I’ve ever received. I had no idea that the woman who had been doing my hair for the last four years was using such bad product and didn’t even blend it properly. He showed me what a good set is supposed to look like and I’m so pleased with the results. I highly recommend him for color work and cuts.

Going to Steven to get my ombré touched up was the worst experience I have had. It looked horribly color blocked and the hair cut was atrocious. He was rude and held his nose high in the air. I do not recommend going to him. Also, he commented that my photo is his ombré work, I had mine fixed three times by Andy at Sally hershberger. My profile photo is not his work.

Got the keratin treatment through Groupon. It was definitely an affordable price. The process took about 3 hours as he was pretty meticulous. I wish there was parking because in the middle of the treatment I had to run to my car (robe still on) and put more money in the meter which was quick but a hassle.
My hair looked amazing after I left. Friends and everyone at work complemented me on it but I feel like after a few weeks it was already going back to its original state. The last Brazilian treatment I had responded better to my hair and lasted longer.

My hair looks better than it ever has thanks to Steven Mata! Loved my keratin treatment and he’s a sweetheart! I will definitely be back.

Love Steve and my keratin treatment and hair cut! I purchased on Groupon but I will be back for regular price services. His salon was great and hair expertise top notch. Thanks so much :)
Steve is also a master colorist! Having blonde hair looking NATURAL is hard but not for Steve!!!

I typically skip right past the reviews where someone was unable to actually experience the service as everyone has off days. But after my interactions with Steven, I feel I owe it to those Unilocalers who do really value good customer service.
Let me begin by saying, I purchased a Groupon for a Keratin treatment. I made the first available Saturday appointment, which was easily 6 weeks away. This was after a frustrating back and forth round of phone tag which took a good 3 calls each before I finally got him on the phone, as he apparently doesn’t pick up much of the time, and instead tends to call you back. Also, his cell reception was terrible. I was on a landline, so I’m positive it was his. I could barely understand him. A few weeks later, I had to cancel, so I called 3 full weeks in advance to do so. It took a few tries to connect again and when I did, he was short with me and instead of asking about rescheduling just said something to the effect of «call me back later.» It was not a nice sounding, «oh that’s fine, let’s find a time that works for you», it was an «I’m annoyed with you right now, call me back later.» Realize that this is with 3 weeks advanced notice of a Saturday appointment and since he’s clearly booked far ahead, I doubt he had any trouble finding someone to take that spot. Everything up until now I can stomach. It’s a Groupon. People get crazy busy. I get that. So I call him back and book a second appointment, again it was difficult to connect. When I did, his cell phone reception was horrible, and yes, I was calling from a landline. So my appointment is a little over a month away. I put the date in my calendar and set my reminder alarms.
Today was my appointment. I show up exactly on time. Not early, not late. His space is in this older building and there is no one working in that suite except for him. Except he’s not there. I wait seven minutes and decide to give him a call. He doesn’t pick up. I check my Groupon and Unilocal to make sure I’m at the correct address and he hasn’t moved offices. It is, indeed, the correct location. I wait a total of twenty minutes and the guy never shows up. Then I get a phone call. A very unfriendly Steven tells me that he called to confirm my appointment the previous day, but since he didn’t speak with me directly on the phone, he wasn’t coming in. I tell him that I was literally home all day and didn’t hear from him, but even if I had missed the call, I’ve literally never heard of a service provider not showing up to an appointment because they didn’t make contact with a client. (Isn’t that what the «no refund» clauses are for? In the event that the client doesn’t show up, they forfeit the Groupon and are out that money. So there’s a big penalty for not showing up as a client.) Anyway, he told me that I obviously don’t understand how confirmations work, through that intermittent bad cell reception I’ve come to expect from his calls. There’s nothing like struggling to hear someone who is being snarky to you. I tell him his behavior was unprofessional and I’m going to attempt to get a refund. I leave and find two voice mails waiting for me on my home machine. 1 was, indeed, a confirmation call that happened to come in during the 30 minutes I took my dog for a walk the previous day. The second was a truly snarky message that Steven left just after I ended the cell phone conversation. He followed up with a snarky text, reminding me yet again that I don’t understand how confirmations work.
I’ve been getting my hair done for a few decades, and I have short hair and get it colored, so that averages out to about one appointment a month at a few different salons (depending on what I’m doing to my hair at the time). Most of the time salons do call to confirm, sometimes, in the cases with smaller salons, they do not. But regardless of whether or not they speak with me in person (and I can work as much as 90 hours a week, so there are definitely times when I do not make contact with the receptionist calling to confirm), I have never in my entire life had a hairstylist just not show up. And on that note, based on how things are run in professional salons, I’m going to say that it is you, Steven, who doesn’t understand how confirmations work.
In response to Steven:
Check out my reviews, they are overwhelmingly positive. 29– 5 stars and yours is my 5^th 1 star. And they skew toward the better reviews along the way up. I am a pleasant person who enjoys life quite a bit. My life is, however, busy, and I like my time to be treated with the same respect that yours was. You gave me less notice that you were canceling my appointment (assuming I even got your message in time or could understand it through the drops in sound), than I would be required to give you had I been canceling. And you texted my cell after calling my home phone. I don’t lie, it’s against my ethics. Clearly one of us does have an anger problem, and it’s not me. I have an angry hair stylist problem.

I found Steven through a Groupon for a Brazilian Keratin Treatment in August and I’m very impressed with the results!
I’ve had the treatment done many times before and I really think the results depend on the stylist and how they apply the product. Steven was incredibly meticulous and took his time to coat all of my hair thoroughly and once it was done, my curly hair was STICK. STRAIGHT. I mean STRAIGHTER THAN EVER. It actually made me a little nervous because my hair had never been that straight in previous times!
My other treatments lasted me a full 2 ½ months but Steven’s lasted nearly 4. I’m truly amazed at how long it lasted and am so happy I found him. I’m definitely booking all my appointments here in the future!

5 Stars indeed !
I had to correct a mess that has been created by local «hairdresser» i visited couple of weeks ago. My hair looked deformed and all i heard it is excuses from them –they said my hair are difficult to cut… blah blah blah.
Than my cousin told me about her great experience with Steven. I made appointment and crossed my fingers to get my hair in decent condition.
Steven was absolutely awesome, he listens and he knew exactly what to do. Not only he fixed my hair, he also gave me some helpful tips how to maintained my beautiful new do.
Will be so recommending him to my closest friends and family !

READ THE MESSAGES ON THE SNAPSHOTS ATTACHED
Steven has apparently been unable to remove my review, so he decided to threaten me with ‘legal action’ and «fear’. Upon being informed that I am an attorney and he will in no way scare me, he quickly changed his tune asking to pray for me and for me to ‘be a dear’ and remove my review. Following further request to cease messaging and threatening me, he has further put the nail in his own coffin with his hilarious comments.
Steven REFUSED to honor a groupon, and Groupon has confirmed the same and refunded my money. That is what happened, and that is what was reported. If calling me names helps, enjoy.