Massage Envy – West Hollywood Gateway

I have been going to this massage envy location for last 2 years. Haven’t faced any issues with customer service yet. I have had massage sessions with Jay and they have been very helpful. My back problems are getting better with each session. I have been doing massages for a long time and I would rate Jay as one of the best therapists I have had.

The massage was entirely unremarkable. It felt like it was probably a student giving the massage. There was nothing «wrong» just really not satisfactory. If you’re looking for budget conscious, maybe this is the place. If you’re looking for quality, look elsewhere.

I’ve been here twice for a massage. Both times were great. I had a full body massage on my first visit, but the second I wanted the entire hour on my back. It was killing me. They’re extremely professional and really make you feel relaxed as soon as you walk in. From the front staff to the waiting room, it’s all very professional. Whether you’re looking for a light touch, medium pressure, or a deep tissue massage they’ve got it all available here.
I recommend getting your next massage here.

I went in for an 50 min massage and requested a man hoping he would apply a bit more pressure. The overall experience was so-​so because it felt more like I was getting my skin rubbed instead of digging into my sore spots. That was frustrating but I could just be picky with massages since I get them a lot. Nevertheless I left a great tip so at least I left the masseuse happy lol
(This is an older review from I had to repost to merge my duplicate profiles)

Had major lower back and neck pain and soreness. Nina provided excellent service both professionally and as a massage therapist. She applied just the right amount of pressure to the problem areas and I was pleasantly surprised by the individual attention and perfect intensity she used. I highly recommend Nina.

I agree with previous reviewers about the staff being awful. I made an appt. for a massage (with a manager named Brittany) and had to give my credit card to hold my appt.; I was surprised, but so be it. She failed to enter my name, credit card, and other info properly into the system. I was asked, over and over, to repeat these things. Finally I gave up. Not once did she explain or apologize; on the contrary, she was argumentative and most unpleasant when I asked what the issue was. I should also add a friend of mine had this same problem when he booked an appt. a few months ago, only with a male staff member.
With SO many nice options in the city, why bother with a place who gives awful customer service? Save your money; if you want to indulge, book an appt. at the Peninsula; if you’re on a budget, I recommend Sherman Oaks’ Foot Inspiration.

O-​M-​G! I’ve been a customer since last year & all my experiences were great but wow, last night was one of the best massages I’ve had. My therapist was Jay, a well experienced masseuse who knows what he is doing. He stretched me out and relaxed my sore legs and shoulders full of stress. He helped me relax to the core, I even wanted to cut my session in half to go home and fall asleep. I’m usually very tense and a little shy with my therapists but Jay made me feel very comfortable and at ease. I normally book my appointments far apart but I’m scheduling for next week as well. He’s great. I had a great sleep to top it off, I’ve had sleep issues the past week. Wow, I’m really impressed. Results are what matter most! Thanks massage envy & Jay!

I want it to get an 1 ½ massage when I want it to made my reservation I was ask for a credit card
I’m not comfortable just giving my card number when I was going to pay cash.
the receptionist was not very friendly
will never call for any services again

The management is Horrible and seems like they cannot keep certain staff or never have certain times available. I definitely wouldn’t recommend coming.

I had a massage and a facial. I wouldn’t say they were bad, but both technicians seemed like they were new and/​or mechanical in the way they did things. The aesthetician got soap on my lips during the facial. The day after I woke up with swollen, puffy bags under my eyes. If it was a reaction to a product or something, obviously not their fault. But I have facials and other more invasive procedures done all the time and never experienced this before.
The facilities are clean and comfortable.

This was my first time here and it was overall a great experience. The staff was friendly and informative. I got some free samples (tailored to my skin) for checking in on Unilocal.I had a facial from Lucy and she was friendly and knowledgeable and also gave me a hand and shoulder massage with the facial. Facilities were clean and comfortable.

Massage Envy in West Hollywood is one of the most admirable spa in town. The place has a very upscale and modern design which makes it very comfortable for people while waiting for their massage appointments. The service is also very good and The people works very very very helpful. I highly recommend forever going to try massage envy spa in West Hollywood.

This place is just WAY too corporate for me. First, you have to go through a consultation with the person at the desk. That should happen with the therapist… not the receptionist. Second, I requested the use of lavender oil which is a $ 10 upcharge… my therapist didn’t use the oil i had requested. Third, I practically got a lotion bath with a pair of thumbs. And finally, after filling out an entire profile just for a massage session the therapist didn’t massage the areas I said needed the most work. Then on top of that they ask if I wanna join… that if i don’t, the price doubles the next time I come in? Please, I’ll go elsewhere.

I always have a great experience here. Very professional and Alfonzo Is the absolute best.

Between the AWFUL and LOUD construction going on outside and the 50 minute massages (when they advertise 60 minutes), this place is not for those who require relaxation and someone to truly help heal pain and stress. I said specifically to my therapist, «Can you please let me know where you find a lot of tightness in my body when you’re done?» She said, Yes, and then at the end of the massage, completely forgot and glossed over the answer when I asked again. Her massage was honestly so light and weak even when I asked her THREE TIMES during the massage to apply more pressure. How is this acceptable service and practice? The staff is sub-​par — making phone calls to the manager for my complaint — instead of having the authority to handle it there. «Sorry» doesn’t cut it, just like «sorry» wouldn’t cut it on their end if I cancelled five minutes before my appointment.

Hello
Some of these guys are really good, It depends what are you looking for tho, their sport massage is great, staff are also very friendly.
They have some really good payment plans that I think are very affordable.
Go get a massage!!!

Very disappointed in Massage Envy of West Hollywood. They have ruined my relationship with Massage Envy everywhere. I have been a loyal customer of ME for over 5 years. I had a massage schedule for much later today and had a fabulous job opportunity come up last minute. When I called 8 hours in advance to cancel, I was told I would be charged 50%. Even after I shared my concern about the issue and rescheduled, they still indicated they were going to charge me. This was after it took 15 minutes just to find an open therapist to provide deep tissue because they didn’t have any. It seems to me they should try to keep long term loyal customers. They were not interested in doing so. Later ME there are more massage places in Hollywood.

The front staff is horrible! This is the second time I had to deal with an issue. They schedule appointments without actually confirming, then tell you that they assume you were coming in and you will be charged for the day! Horrible service.
It’s so sad because I really enjoyed getting my facial and massage by Gwen and Ariel. However because of the poor service I received from the gals in the front, I decided to cancel my membership.

1 name… FELIX.
This guy is awesome. This is my Second time going to him for a deep tissue massage and he nailed it. My back feels way better. Ive had my fair share of massages and He definitely knows what he is doing! Extremely professional. He has a great sense of humor and He totally customizes everything from the environment, to the conversation, and to what massage is right for you.
If you are just looking for a spa to hang out at then Massage envy isn’t for you. BUT… if you have pain and are sore and are looking for a great massage… go to Felix. You won’t regret it! And plus you can’t beat Massage envy prices!

I would come back to this place again, definitely!
Environment/​Atmosphere:
Located in a busy area where many tourists and locals focusing in what they are doing individually in a fast pace, the atmosphere inside of this spa is completely different than the outside. What I mean is that it was relaxing the moment we walked in. We were greeted properly and received friendly services from the staffs. One of the staffs toured us around and showed me how the rooms look like since we were the 1^st time customers. The rooms are spacious. The music they played was relaxing. There is also a guest room where customers can get some water and coffees while waiting.
Services:
Before having the massage, we had to fill out some forms including personal information and medical conditions, if there’s any. After completing the form, a staff came and asked a few more questions in terms of how they can improve the whole massaging experience for us. Questions were such as: what type of massage was I looking for, what areas of my body were experiencing pain, what products to apply and how much strength would I prefer the massage giver to put in while massaging… I thought that was good because I was given the opportunity to customize/​personalize the massage, but not to just receive the massage in a boring/​standardized way.
Massage:
Big thanks to Bi Bi & Sara (I highly recommend these two therapists), who had done an excellent job for my girlfriend and I. Bi Bi & Sara provided friendly and professional services the whole time. It was also the 1^st time that my girlfriend and I had the massage at the same time in the same room. That room allowed us to communicate to each other while being relaxing. Bi Bi & Sara asked questions and made sure it’s the way how we wanted the massage to be, putting more focus on the painful areas of my body as I requested. Effective communication it was. The massage was too relaxing that I would have fell asleep if it was not my girlfriend who kept talking to me.
Price:
I thought the rates were fair because of the quality of the whole experience. I believe that a big discount is offered to members as well. Since I do not live nearby, I had not signed up to be a member yet. I would highly consider enrolling the next time I go back.
Other notes:
I would recommend other Unilocalers to try to dress lightly and comfortably if you intend in a getting a quality massage because it does not only shorten your time to undress, but you would also feel better while you dress up again after the massage. Just relax.