Kitchen Works LA

It doesn’t seem that helpful to anyone to leave bad reviews, but at this point I feel like I would just like to be heard because I am disappointed with the product and customer service. Perhaps this is because my kitchen is not that big and I didn’t spend as much money as their other customers.
Communication was not great with scheduling when/​how cabinets would be installed. Initially I was asked if I could cancel my vacation plans in order for the cabinets to be installed at a time that was good for them.
Seems best to use Kitchen Works if you are working with an interior designer. If you do not purchase the Miele dishwashers or products the installers will not touch your appliances. I understand I agreed to this, but I ran into some serious problems with my cabinets in regards to their appearance and function by not purchasing Miele. I’m not sure why my expectations were different; I had visited the showroom.
I understand kitchen cabinets take a long time to fabricate– what was frustrating is that if you are not able to receive the cabinets within a two week time frame of them being delivered to the US, you are charged a fee, while a component of my cabinets didn’t come until about three months after completing payment– so it has been staggered install for a few months, with no kind of apology or anything. The installers left a lot of materials here at my house. The installers were nice and helpful.

We had a hard time making decisions and Shelley helped us through the tedious process. She’s very creative and talented, almost provided us with every possible designs she can think of. She’s honest and extremely patient. I recommend this place to anyone who is looking for good quality, reasonable price cabinets.
No rush. No pressure. No regret.