GameStop

Be careful. Everytime I go here for a question I get a different answer from different employees. Very inconvienient and rude. Go to the one up the street Id say.

GameStop is a Cricket Mobile Telephone service agent. I bought my prepaid service there. My old carrier StraightTalk did not want to allow to port my old number saying I would have to pay an extra month of service with StraightTalk. These folks in the store bent over backwards to help me and it took them over 6 hours of help until we finally succeeded. Unbelievable service these days. These folks try really, really hard to help. Thanks «Amanda» & «Izzy» :-)) gregor

I Purchased a PS4 this morning here. My boyfriend & I were the first customers there this morning when they opened at 10. We had brought in our Xbox & accessories for a trade in deal. The Manager & sales specialist were incredibly helpful and welcoming.
By 10:08 there was a women that showed up behind us and literally immediately started complaining. She waited in line for about 30 seconds and then started insulting the sales specialist directly. The Manager, I believe her name was Christina, stepped in. The Manager switched places with the other staff member so she could help this obnoxious pig of a lady. The Manager maintained her professionalism the whole time, and with every insult that customer tried to offend her with she had a calm and collected response. I can not stress enough how absurdly rude this customer was to the staff here. I was appalled and disgusted by her behavior. My boyfriend & I muttered our disgust with her & laughed at her ridiculous comments, trying to relieve the suppressed anger I’m sure the staff was feeling… this customer was out of control.
Anywho, just wanted to make it known that your staff is doing a really great job. The Manager really knew how to handle that situation. They definitely deserve a free lunch or something for going through that ordeal and you should also consider giving Christina a raise because she is a very valuable member of your team.

the worst customer service i experienced from a game store. the manager thought he was bill gates. i walk in and he tells me the store is closed. if the store is closed why are the doors still open amd cashiers ringing people up?. at the same time he was on his cell phone. i ended up going to best buy next door and as always i got what i needed.

I came to Game Stop with an impossible situation today. They easily could have turned me away, but instead they really helped me out. Thank you Christina and… Young blonde woman whose name escapes me. You two are the best.

This is one of the best Gamestop Stores in LA. The Staff is both friendly & Helpful. If you’re going to spend money on Games spend it here & don’t forget to ask for the Boss, Christina!!!

NEVER SHOP HERE! So I was at this game stop about 5 minutes ago. I wandered in to buy a game for my boyfriend while he ran to the car (as a surprise). So I apparently bought a blank disc. I am attaching a photo. I spend $ 65!!! For a blank cd!!! This is the biggest joke! And when I went in they wouldn’t even help me! NEVER SHOP HERE! I spend $ 65 for absolutely no reason! I am sooooooo furious right now! I will be back. You guys haven’t heard the last of me. I will get my money back. And I will tell everyone to never shop here. Congratulations for your horrible customer service. Not only would they not refund me or exchange a game for me. They wouldn’t even give me any concrete help. No number of any manager just a «sorry your shit out of luck 1 800 number»

So let me just begin this by saying I don’t have any experience with Game Stop, so I’m not really sure if this is the norm. But anyways… Stopped in w my son to look for a game. Found a game and stood in line to pay. There were 2 workers, both with customers at the cashier and one person in line ahead of me. Good Gawd, I swear I was standing there for at LEAST half an hour or longer to pay for ONE game. I realize the two customers they were with were selling their old game consoles and buying new ones, but I’m THINKING there’s got to be a better system than THIS!!! Not just that but the employees seemed incredibly S L O W.

I wandered in here last night, looked around for a second, and was greeted by a store employee who told me «sorry, but the store’s closed.»
Fair enough, I thought. Then I looked at the store’s hours posted outside, then at my phone, and sure enough it was actually a couple of minutes until closing time.
I’ve worked retail. I get it– you want to leave on-​time (or close to it) and people wandering in a minute before closing might look around indefinitely. But, seriously, its shitty to tell a customer/​browser/​whatever that you’re closed when clearly its not closing time.

Gamestop has the best deals in town. Im a big advocate of their 7 day return policy on all used items for a full refund. Really lets you try out some games that you are not sure about without any firm commitment. This specific branch has decent service, but it takes them a couple minutes to assist you. All the workers there are super friendly. ⁴⁄₅.

They are a little bit more expensive then target but they have all the games you would want or need
It’s cool they let you play some games before you buy them
They buyback old games from you so that you can get credit for other games that you may want

Nicest dudes EVER! I was driving from the beach, during 5 o’clock traffic (almost killed a dude on the way over… love that LA road rage), and Mike and his little sidekick totally waited for me.
Gotta love that. Cheers, guys.

I went in to pick up a copy of Bravely Default, but there was no record of my reservation in the system.
Chaz (hope I’m remembering the name right) was super helpful, double and triple checking the computer. He was then able to find a copy of the game in a new shipment.
The whole experience was terrific and saved me a trip to another store.

I put a hold on the Nexus 7 (first gen) when it hit $ 100 clearance price. I deliberately went to this store which is far away from me since all the ones near my home were already low in stock.
It turned out the manager confused the 2^nd gen tablet for the first, and I ended up leaving empty handed with my time and gas wasted. The guy at the counter took my number down and told me that they would call me for some kind of compensation. They never called back.

Nothin like getting scammed…
Bought a 160 $ headset for my roommates birthday. The girl asked me if I wanted a rewards card. (Not do u want to pay 15 bucks for a reward card.)
My total came out a bit higher than I thought. But was in a hurry on lunch. My bad.
Found out when headset was do Xbox, not ps3.
They didn’t have ps3 headphones in stock so I got 174 of my 189 receipt back.
I asked if that was a restock and was informed I bought a 15 dollar reward card or some crap. What a great thing.
Game stop sucks. If I didn’t have a preordered game there coming up, I’d never go back,
After 2 weeks I never will. I hope they go out of business for treating their customers like a-​holes.

This Game Stop location is the worst. I’ve had good experiences at other Game Stops but have had nothing but headaches here. The customer service is generally friendly but extremely incompetent. 100% guaranteed you will be stuck waiting in line for an extended period of time even if there’s only one person in front of you doing nothing more complicated than buying a new game.
Today was my last stop here ever.
First, «Nick,» the cashier, watched as two guys simply cut in front of me in line, then claimed «he didn’t know who was here first.» In his defense, he attempted to serve us simultaneously and was probably a bit intimidated by the two guys who were a little aggressive. But it was just ridiculous to even be put in that situation where I as the customer was having to defend my own right to purchase a product I had waited in line for.
He then demanded to see a «valid California driver’s license» before he could take in my trades. Which, as I mentioned, was particularly interesting since I’ve traded in a number of games at this location for over two years with my out of state license — and even renewed my Power Up Card here less than a month prior — without any such request.
Again, I think in his own way he was trying to be helpful. Just in a really unsatisfactory, incompetent manner. Go to ANY other Game Stop location if you have to. Or, better yet, just go through Amazon. That’s what I’ll be doing from now on.

I really like this GameStop. Every time I’ve come here, I have always gotten great service. The people who work here love to chat about games and I don’t feel pestered to buy. As a result, I have bought a good amount from this location.
The hours is one of the best things about this location. No other GameStop in the Los Angeles area closes at 10 PM. The size is also impressive.
Prices are competitive with comparable places, even Amazon. Newer, popular video games will always fetch around $ 40 used. GameStop’s guarantee on used games makes it safer to buy here than on eBay or off of Craigslist.
The only thing I find somewhat lacking is the selection of used PS3 games. But then again, that’s not an uncommon practice at GameStops everywhere.
Not much else to be said about GameStop. You know what you’re getting, and this is as great of a place as any to get games.

Been here a few times for a few purchases and returns…
I’ve never had nothing but great service and also never too crowded. Have a huge selection… you can park in the garage for an hour for free… can’t go wrong!

I found this Gamestop to be lacking. I came in here a few days ago with my boyfriend on the hunt for an early-​Christmas-​present-​Xbox-​controler. We were both impressed with the size of the store, as this seems to be a larger Gamestop (I’ve only ever been in like.. . two, but the boy was impressed). Everything seemed to be laid out generally well and categorized by controller, the store was bright and lit well.
The minus-​ing of the stars is due to the general lack of service in this Gamestop though. We were not greeted, we spent a good 20 minutes walking around and no one asked us «do you need help with anything?» or «hey whats up?». The controllers were locked and you needed an employee key to unlock them, however it was hard to tell who was an employee. I saw one behind the counter who had a line and who was obviously occupied, but there seemed to be no other floor coverage.
Game prices seemed to be a bit high, in my non-​gamer girl opinion. Yes, even for the used games. Some were $ 40-​$ 50+. I just scored a game yesterday online for $ 14.99 (brand new and shipped, and no. it’s not a bad game either!). The x-​box controllers were ranging from $ 30-​$ 60+, I don’t know if this is «standard», but considering they were locked into place and we couldn’t even access them we walked next door to Best Buy and got a game and a controller for $ 45.
Also, can someone please explain the $ 149.99 Lord of The Rings game to me please?! I seriously am not making that price up. Even the boy couldn’t justify why on earth (or middle earth *tee-​hee*) a game would cost that much!

After GameStop as a company started with removing elements of pre packaged games and reselling those elements I have stopped going to GameStop period. Too much cheating going on in the world I dont want to deal with it when i buy games.
Great location but tired of dealing with cheating ways.