Enterprise Rent-A-Car

I have rented from these folks several times and they are always friendly on the phone. Quite disappointed with the lack of customer service as of late. I left two items in the vehicle, stopped in the branch and was told the vehicle was being cleaned and the employee would check for my items. I received a business card and emailed a manager whom I had spoke with. I received no response after emailing twice. I also called twice and never received a return call. Not much effort here. We are moving our account to Hertz.

I love the staff at this Enterprise office. They always go the extra mile to make sure I am completely satisfied with my rental. Regardless of the circumstances, they always deliver. Ashley always has a smile and, like a magician, she makes things happen! Karen also was extra helpful this time. Thank you ladies!

Weirdly great service! Everyone is always friendly and the process is always efficient. Even phone calls are quickly brought to a real person’s attention.

This 5 stars is for Ashley. I had an issue with a car from the valley location and right away she greeted me with a warm genuine smile. I went from angry to relaxed. Right away she asked me what the issue was and went above and beyond to make the situation better with a big smile on her face. Very efficent and great energy. All managers should be like Ashley!!! Thank You!

We rented an economy car for the day to go to Palm Springs. The car was great, a Hyundai and so affordable! The staff was amazing. Making a reservation was easy. Pick-​up was fast and painless, with validated parking if you drive there in your older car to pick it up, as we did. The Ramada Inn location allows for late night drop-​offs so you don’t have to get up early to avoid being charged an extra day. But best of all the staff was amazing — fast, efficient and friendly. Chris and Chad went above and beyond to insure we were completely satisfied with our experience and we certainly were!

I made a reservation for a specific car from enterprise as my car would be going into the body shop. Because my schedule changed today, I called enterprise this morning to change my reservation time from 5:30pm to 8:45 am. I was first told that nobody would be available to accommodate my request at all. Shortly thereafter I was told the best they could do was 9:30 am.
I determined to take the matter in my own hands, so when I dropped my car off at the body shop, I took a cab over to the «exotic car» store on Santa Monica Blvd. at the Ramada Inn. I was on the phone with enterprise the entire way while I sat in the cab, and not once did anyone from enterprise bother to mention it me this one little detail. The «exotic car» store had moved.
No one at enterprise’s reservations advised me of the change when I initially called to make the reservation and the customer service rep at the store did not tell me until — literally — the last minute. That’s right, I was told of the new location and as I arrived at the old location. Not when I called at 8am. But almost an hour later after my 2^nd call.
And the new location? 3 blocks from body shop where I left my car. Apparently the enterprise rep doesn’t know his own neighborhood.
The rental car? Oh it’s being picked up «now» from a hotel and then they’ll clean it.
Yes, I told the enterprise rep exactly what I thought. This is the worst customer experience I’ve ever had with enterprise and I’ve been a customer for quite a while.
It’s now 9:25 am as I enter this review. I’ve been here 30 minutes just sitting, waiting. This is a textbook example of how to rid yourself of a customer.
Just one last morsel… Instead of the $ 300 deposit normally used when I pick up a car, the rep charged $ 500! Think of it as a the ribbon tied on this experience!
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As I edited this review it has been 3 days since I filed my complaint with enterprise. As expected, there has been no response whatsoever. I have contacted my insurance company and they have agreed to allow me to return the current rental to enterprise and switch to another rental car company. I will never do business with enterprise again.

I couldn’t resist writing a positive review for Ashley Bennett, the Assistant Manager of this Enterprise location. When I arrived – less than one hour from closing time – Ashley had a very long line of customers to deal with, yet she promptly and gracefully took care of each customer before we left. She was absolutely professional and courteous. She maintained her pleasant smile, apologized for the long wait and offered each customer a 10% discount on our rental rates!
I’ve rented vehicles from a few different companies/​locations, but this was by far the best experience despite the busyness and wait.
I will be back here for my future rental car needs!

The folks at Enterprise have been wonderful! I was in a car accident a couple of weeks ago, (I’m still trying to get that squared away, it’s been a nightmare) and Ashley the assistant manager, as well as all the other staff I have encountered have been so accommodating and just a breath of fresh air. I have had to extend my rental car about 3 times already, and each time they have wished me luck with my situation, been empathetic to me, and really it’s been a relief. When a situation is horrible, it’s so refreshing to not have to worry about your rental car situation being a mess on top of everything else! I mean it’s LA, you need a car! Thank you Thank you Thank you to the whole West Hollywood team!

I had to rent a car last minute for a family emergency. The staff were outstanding, helpful, and kind. When I had to extend my trip a couple of days, there were no issues — the call to handle the change took all of 1 minute. I highly recommend this location — they really put the customer in customer service.

I’ve been to a few Enterprises around Weho/​Beverly Hills and this is one by far the best. It’s kind of hidden inside/​next to the Ramada hotel and I actually never knew it was there but will definitely be back. Super friendly staff, fast service and they even gave me a ride HOME when I dropped the rental off. Love it.

Excellent service, staff really cared, made it a priority to make me feel special!!! will always use Enterprise!!!

Customer service is the best available. They picked me up and took me back home after I returned the car. Also got a great price for the 2 days. I will always use enterprise

SO happy to see they are now open Sundays!!! I travel to WEHO a few times a year and usually stay at the Ramada on Santa Monica. I hate driving in LA and usually only need a car on Saturday when I am there. If I stay through Monday it isn’t a big deal, I just rent the car on Saturday morning and return it Monday morning and get a ride back to LAX.
In the past when I would be doing a weekend trip, I would be forced to rent the car at LAX and pay the absurd taxes as well as Friday night parking at the hotel because I wasn’t able to return the car on Sunday.
Now that they are open Sunday I don’t have to deal with LAX car rentals and the additional time of grabbing a shuttle.
This location is great to deal with. Convenient location and very friendly staff. I travel frequently and rent cars 10 to 15 times a year and have had some very bad experiences. I have had nothing but positive experiences with this location

I hit a parked car. I know my bad. I wasn’t able to drive my car. I called them up and spoke with Perry. He hooked me up! Very nice, clean car and professional.

Impeccable customer service. I was greeted with a smile, extremely pleasant agents, and a smooth and simple process to pick up my rental. The whole process took 10 minutes and they got me into my car and on my way. Ray was amazing! Super nice guy, extremely helpful, and personable. I will most definitely rent from them again.

Fantastic customer service! They really do their best to get you in a car and out on the road as fast as possible. Thanks!

My car is feeling under the weather so I needed to rent a car for 2 days. I went through
and found that Enterprise had the best deal, it is also walking distance from my home so very convenient. I was a little nervous based on some of the other reviews but didn’t have any problems. It was so easy! I got the economy car. It was a white Ford Focus, nothing fancy but worked fine. Only complaint would be that the car was not cleaned out from the previous renter. We found a few personal belongings and garbage.
I signed up for insurance on hotwire, it was $ 9/​day. Enterprise did recommend that I should have got insurance through them instead. Not sure how it compares but I’ll remember that for next time. When I returned the car they inspected it and immediately reimbursed my deposit, which was awesome. I’ll rent from them again.

Just so everyone know, this is the one inside Ramada Plaza. The map on Unilocal is WRONG and points to the Hollywood Hills West location which is NOT this one. The address listed here, however, is correct.
I used to rent from Enterprise until a bad experience many years ago (from a location in NorCal) and I made a switch to Hertz. I get a HUGE corporate discount with Hertz so it was half the rate of Enterprise so it was hard to pass up. However, I made the leap back to Enterprise after realizing there was one a few blocks away and when I move to West Hollywood I discovered the Hertz on La Cienaga is run by a complete jerk. That’s a different story though.
The NEW (ish) manager is AMAZING!!! Her name is Parisa (I may have spelled that wrong). She is one of the most professional, customer service oriented people (in any industry) I’ve ever met. She remembers my name and always makes me feel welcome in her Enterprise. I remember her from I think the La Brea location and when I came to her new one, she knew my name again (we had a brief convo the time I rented from her before). Now, she always knows my name.
She is what Enterprise managers should strive to become. Since I always rent early in the AM I know not all her crew is yet always fully awake and happy (when I worked at Borders I was always grumpy in the AM so at least the other guys there do make an effort) but Parisa is always perky and outstanding.
The rates are higher than other locations (for example if you compare this to La Brea location they will be higher) and they DO NOT participate in the $ 9.99 weekend special which I really wish they would. Maybe something to think about!
But I keep coming back because the location is great and specifically the manager is phenomenal. Be seeing you guys soon.
And on my last rental, a few hours later they called to check in and make sure I was happy with the car I selected and such. Talk about going above and beyond!
Car rental places all have ups and downs and trust me I can see how it would be tiring but these guys are all college educated, wear suites and do their damn job. Parisa goes a step above and beyond and for that, 5 stars!

This place is awful — be warned, do NOT rent from here.
if you are used to the quick pickup procedures offered by Budget Fastbreak, Avis Preferred, Hertz Gold… you will NOT get that here. This place is as low-​tech as it gets — and that’s the least of their problems.
I reserved a cheap car for a weekend trip — when I got to the office to pick it up, it took forever, waiting, waiting, waiting, then finally the guy behind the counter pulls up my contract, takes me back to the parking garage where they keep the cars, and gives me a filthy, enormous Impala — definitely not the car class I had reserved, and he says, well this is the only car we have to give you right now.
It was huge, it was a gas guzzler, and it was filthy dirty, scratched everywhere. The inside of the car was full of pamphlets and trash sitting on the seat and in the door pockets from the previous renters, Enterprise hadn’t even bothered to clean it out.
I pointed out several scratches on the car and the guy told me not to worry about them, they were too small to matter.
Then he tried the salesy bullshit where they try and upsell you on the rental insurance. I declined. When I said no, he explicitly threatened me – any damage on the car would be an immediate $ 1000 charge. Note that Enterprise is the only car rental chain that still relies on commission and pushes insurance upsells so hard. It’s so obnoxious.
So I take the POS car, go on my trip, bring it back a couple days later… come into the office, and the guy behind the counter goes back to look at the car. He comes back into the office and says that I’ve damaged it. In fact, he uses the word «wrecked» — over and over, he says the car is «wrecked» and that we would «never have sent a car out like that.» Well, they did, of course. By the way, this guy is a snide, snippy, 20-​something «manager» type (the kind of person who manages absolutely nothing, but has a huge ego about his dumb little rental car kingdom)…we get into an argument about the car and its damages… they end up charging my card for an additional $ 1000 on the spot. (I should have known, right? Scam city.)
What really enraged me so much is how bitchy and nasty and arrogant this guy was — as if he «knew» exactly what had happened in the office 2 days prior when he wasn’t even there. The guy needs a punch in the face.
Of course I began the process of disputing the charges etc, but then a few weeks later I got a call from some kind of regional manager. They had magically decided that I wasn’t responsible for the damage and promised me a refund.
Weeks later, no refund… I had to call several times and finally a credit of $ 1000 showed up on my Amex.
The people in this rental office are the absolute scum of the earth. Enterprise has the shadiest practices of any car rental company out there — and I rent probably 30 times a year. If you rent from here, don’t expect to get a clean car, don’t expect the car class you asked for, and you should ABSOLUTELY cover your own butt and INSIST they mark down EVERY SINGLE NICK AND SCRATCH on the car before you drive away. Better safe than sorry later.
If you are reading this, Enterprise guy, and I hope you do – and I’m sure you remember me, it was the morning the power was out in your office — here’s a giant F YOU. and thanks for the refund, which I always knew I would get, you nasty, meaningless prick.

Great customer service. I give 5 stars to the staff. Keith and Liz — you guys are awesome.
Took off 2 stars bc of the price. You always feel like you get a good deal online. I rented a car for 4 days, online says 17.99/day, economy car.
But by the time I check out, I’m paying an enormous price for 4 days. Add Taxes and Surcharges, motor vehicle fuel sales, sales tax, insurance and fuel service.. it turns out to be over $ 55/​day. Over $ 221 total. Too much for 4 days.