As a first time user of hearing aids I was remise for many years to even get one even though I knew I had some hearing loss. While only mild to moderate, all my years on sound stages and at rock concerts had taken it’s toll. So a lot of research went into the decision to get them and research into the best place. I checked out the national chains. And local places. It seems there is a pretty solid inflated price fixing going on for hearing aids. While there are lower cost units, the ones with all the best hi tech features are way overpriced. So I realized it is about where you get them that counts, not the money as most places are very closely priced to each other. I wound up getting an exam and test with Jaklin at BrightHear. She is very informed, took lots of time with me ‚(unlike my exam at a chain place), didnt give me a hard sell at all(like lots of places do) and was very informative. She seems to go to a lot of seminars and conferences to stay up to date on the latest advancements and that is what I wanted in an audiologist. While she is still learns about things, so am I, so that means there is a mutual benefit to a younger person who is just starting out as an HA wearer as opposed to someone who has been wearing them for years and knows what they want or need. I am actively involved in my research about hearing loss and how to maximize this large and important expense. BriteHear not only did give me the best price around but spends lots of time with me to tweak and adjust the HA’s. And I am very fussy about sound so want these things tuned as perfect as can be. Jaklin does that, does not rush me and that is a big benefit for such a large investment. Her partner Daisy, is also excellent and very knowledgeable about audiology. Cant go wrong either way. I am very happy with their service and support. I am so happy I found them. If you have been putting off getting an HA for the first time, dont. It will change your life… for the way better. And I am using the new Resound Lynx model which I am very happy with which says a lot since I am a super fussy sound guy.