AAA Automobile Club of Southern California

Amberly was informative, quick, and thorough when signing me up for new car insurance and making changes to my existing policy. Great office staff got me in and out. Thank you!

I never ever use my #AAAroadside assistance and the one day I need it. The damn systems are down in southern CA. And when u call #AAA out of state they tell you tough luck. No employee that works for the company can help you, as it’s not their problem. This kind of service is awful, how do you have a company full of people that can not steps out of their daily duties to attempt to help find a solution. These idiots should have a plan in place in case systems go down like an automated message informer customers a list of contracted tow services they can call directly. Or a website that list these independent contractors I. Your area. So your not stuck. Stranded for them to get it together. This is not the first time this had happen, so why don’t they have a back up plan for system failure?

Always friendly helpful staff in here. I pay my auto registration here instead of going to the DMV. I find it convenient, quick and easy. If you live in West Hollywood this is a great place to stop in and pay your fees instead of doing it through the mail or at the DMV office.

Tried to cancel my membership over the phone. I’ve been on the line for about 30 minutes now. Amazing how it takes so long just to cancel a crappy membership. Oh and they kept the processing fee. Never again.

What can I say? DMV or AAA??? Not even a second thought! Went in to register my new vehicle, get plates… etc…the whole nine yards… out of there in about 30 mins!

First of all, AAA Automobile Club is a great thing to have. I’ve found them to be invaluable and reliable when I need them.
This location offers terrific service. It sure as heck beats the DMV, so if you need to do car things, such as licensing and registration of your car, or placard things (not the neighborhood placards), then go here, not there!
They also have lots of resources for travel, discounts on hotels, movie tickets, etc. Lots of great benefits to being a member.
It’s a very nice, new looking, spacious, clean place. Plenty of seating.
Your credit card is no good here. Bring cash or your checkbook.
When I arrived, I was I checked in by a friendly fellow, and within five minutes, I was being served by one of their excellent service specialists.
I received most excellent service from Member Service Specialist, Whitney Keene. She was terrific. She should teach customer service for a living. She’s one of the best I’ve ever encountered in any business. Friendly, professional, and personable service with a smile. Kudos to Whitney!
It’s a very congested area of town, but they validate parking in the building for an hour, which should be plenty of time to handle your business there.
Hooray for AAA!

Great COLOR and HIGHLIGHTS! This man knows what he is doing. Mino has 30-​plus years experience and an extremely gentle and kind demeanor. He does this because he loves it.

I don’t think I’ve ever had a bad experience here. The last time I went, I got there at 1:50 (they close at 2pm). Everyone was still very nice and courteous and even though I’m sure they were ready to go home.
I goofed and forgot they only took cash or check for registration and despite them already being closed they allowed me to run to the arm and come back to save a trip out there the next day!
Would pick this place over the dmv every time

Well, I’m currently at Coffee Bean killing time because the Unilocal hours here are listed wrong. It’s says 9am, but the door front and actually open time is 10am. Please update your Unilocal listing.
On the flip side, my customer service rep was very professional and patient and informed. And there is free one hour parking in the lot behind the facility. No validation needed.

Seriously? Get your sign ins together. Don’t start serving people out of line when there are people lined up to sign in.
Since they sell FasTrak transponders it wouldn’t hurt if they knew where they worked and the rules instead of referring you to website – they’re the ones selling them.

Fix your hours!!! Does not open till 10am!!! Even though it says 9am on Unilocal and google

This review is for AAA in general, they are Amazing and NEVER fail! This morning, my car wouldn’t start and was concerned that I wouldn’t be able to get to work, however, they sent someone over to fix everything. It only took 5 minutes for the guy to show up and I was able to get my car fixed as well as getting to work on time, thank you AAA you’ve done it again!

Awesome service. I came to pick up our annual stickers that the DMV lost in the mail. In and out in under 10 minutes. They waived the fee for us and even though they tried to sell me other insurance, the guy wasn’t too pushy. He gave me a free bag and a bunch of maps. Very happy customer, thank you!

If I wanted to wait for service I’d go to the DMV. I can’t believe how incredibly slow the service is at this branch. I could understand that at certain times, an office is more busy than at other times. But honestly, the worst service.

Freaking INEXCUSABLY horrible service with AAA insurance to the point of practically fraud and abuse. DO NOT use AAA Insurance.

Came in for a handicapped plate after 2 weeks of no response from the DMV. Everyone here was polite and helpful. Clean space, easy parking.

Got my annual DMV auto tags here last week. I come here because DMV keeps losing my new tags in the mail (and I’m NOT going down to the DMV to get them). Friendly, efficient, and accurate service. (And convenient location). But The Auto Club doesn’t take credit cards for DMV activity (cash or checks only) because they act as an agent, or second party, for the DMV.

AAA is in the business of ripping people off. For homeowner’s, they are nearly double the price of other companies without discounts! I asked that they apply the so-​called discount to the REAL price of insurance… and the supervisor, Michael, refused.
I asked them to take coverages off that I didn’t need… like coverage for «other structures»…and they refused. I don’t have any other structures!!! No shed or outbuildings… but they added on nearly $ 32 000 in coverage for these phantom buildings!
I asked them to reduce the personal property coverage. I don’t have $ 188,000+ worth of stuff. They refused. So I asked if the house burnt to the ground, do they just hand me a check for $ 188K. Nope. You have to prove you have that much stuff. DUH!!! Of course I can’t prove it! I don’t have it!
AAA commits FRAUD against it’s customers daily. From home owner’s insurance to vacations. Avoid them at all costs!!! That one tow a year isn’t worth the hundreds of dollars extra in overcharges AAA passes on as «discounted premiums».

Came for my insurance updates and laughed the whole time I was there! Believe me when I say, I was very entertained! Thank You! But I didn’t find it funny that they didn’t walk down to the lower level of their own parking lot to inspect the car. They made me go down pick it up and park it in the Disabled space so they wouldn’t have to walk down. That was kind of rude and unprofessional. Everyone did have a sense of humor which I did appreciate.

So I have used AAA for my car and had yet to step into their office… However, I needed to register my car and found out that AAA does it. Not only that they are open on Saturdays! All the DMVs I checked are closed on Saturdays. Anyways that in itself was a godsend b/​c I could really only do it on Saturday… And when I went in I was helped right away by a very nice gentleman (forgot his name). Seriously it was so easy and painless… why would I ever go to the DMV again? Unless I need to get a drivers license, I’ll be only going to AAA and to this specific location. They do have parking where they validate (I think it’s a garage) but I ended up parking elsewhere b/​c I didn’t know beforehand. Just give them a call seriously.