US Post Office

I had the most horrible experience ever! These people mess up and do nothing to fix the problem. «There’s nothing we can do» is their most famous line. I never order anything online just because I know how horrible these people are about delivering and getting it to people on time so I finally give it a shot and next thing I know my package was sent to the wrong location and then was sent back the processing center. Now I have to wait to them to send it out again. And to request a refund for my delivery, I have to go to the office and fill out a form. What happened to «I’m sorry Ma’am that we messed up so let me refund you for the inconvenience we’ve put you thru». Customer Service these days is ridiculous. They might as well hire robots.

Terrible service people work so slow and really don’t care if the line goes all around the building

I love this post office, it literally shares a wall with my townhouse community. I’ve always had the best experience here, everyone is so helpful and friendly. Ok well, there’s one lady who kills the joy out of every visit. I just let other people go before me now if my timing in line puts me at her window. Apart from her though literally every single person who has helped me there has been awesome. I’m moving soon and sad this won’t be my local post office anymore.

The worst customer service I have gotten in a long time. I was helped by a man who goes by Kevin Sweeney. He lacked communication skills yet was fully capable of speaking English and responded only to his convenience. Being at this place reminded me why I hate post offices. It’s full of ignorant and disrespectful people who will intend to give you a bad day.

Never had such amazing service at a post office! The young man that works there, whose namew escapes me, was incredibly helpful with all my needs. Helped me with picking out the best boxes and even packed everything for me. I have my own company and the customer service here far exceeds any other post office that I’ve ever experienced. Although I should have wriitten his name down, I hope his higher ups appreciate such a great employee!

Always very busy in here! We were standing in line and they closed all the windows so the post office was closed for 5 min in the middle of the day while they figured out who was going on lunch and who was back! They did have the stamps we wanted though so not a complete fail. But if you don’t have time to stand in like for 30 minutes don’t go to this one!

This post office was right down the street from where I lived and also along the route of my drive to the grocery store and such, so it’s conveniently located, though the area can get very congested due to West Hills Hospital being right next door.
This is a small post office and there is a one-​way only car entrance and one exit, though I’ve never found this to be a problem. They don’t offer passports services here but do have a small set of PO Boxes. If you get there at opening, you’ll avoid lines, but lines are common at this location. I would mainly stop by just to drop off packages and so I wasn’t phased much by lines. The folks working at the counter are pleasant enough.
Overall, it’s a nice little post office nestled in the burbs of West Hills. It has its own charm.

Management seems responsive to issues brought up my customers.
So far. Ok.

I sent a certified letter on May 29 and as of this morning the status on
still shows as «Accepted.» Call the post office four days later and they have no clue where the letter may be. To top that, they don’t seem very concerned either. The days of me supporting to keep the USPS are over. It’s time to let this obsolete level of service die out and let some competent companies take over.

The Service: I have been there numerous time. Never saw them over more than 2 counters. There is always 5 – 7 customers waiting in line.
I have been trying to get a PO Box there. I submitted my application over 14 months ago in 2012 and I am still on «waiting list»???
The Parking: Private lot (FREE).

I would say that this post office is one of my favorites. Of course you never get the same level of service at a post office as you would with the smaller private places but they are much more friendly here than some of the other USPS offices I have been to. The lines are also not as long here. I sometimes drive further to come to this location because so many other locations are worse.

I bid on and won a dress on ebay. The seller shipped the dress ASAP and I excitedly tracked it via the USPS website. When the tracking said it was delivered, but I hadn’t received my package at all… I got worried. I went to the USPS website and tried to file a claim. I couldn’t because I wasn’t the sender. After contacting her, she tried. She couldn’t either because the package was ‘delivered.’ So I filed a complaint about the package being lost.
Within 24 hours, Eric from our lovely West Hills USPS contacted me. A glimmer of hope shined! I gave him everything he asked for: my address, the tracking number, my zip code, my phone number, and statement. I also told him our mail carrier sometimes delivers mail from different addresses to our home and we usually just leave the mail above our mailbox with a note saying, ‘Sorry, these are the wrong addresses! Thanks!’ He said he would speak to my mail carrier that evening and call me the next morning. I thanked him and waited. Two days and nothing.
I called, understanding how work can get busy. I was put on hold for 20 minutes! So I called back. I was put on hold again. So I called one last time. I blurted out everything before he could put me on hold again. He didn’t remember a thing. I reminded him of who I was, my address, etc. He asked me for all of the previous info again. He said, again, he would speak to my mail carrier, but to consider the package lost at that point. He told me to file a claim. I told him why that didn’t work. He said he would call me first thing in the morning, but there was nothing he could do. And I waited again.
Nothing.
I tried calling again, only to be left in the abyss of holding. I am done. I am not the type to yell and scream to get what I want. I wasn’t raised that way. I know when I’ve been defeated. But because of this loss and how mishandled it was on all parts, I won’t be using USPS for shipping again. FedEx has always been great by hiding our packages if we’re not home and helping us with big deliveries. I’ll stick with them.

I am totally taken aback by how rude and unhelpful this USPS is. Having been here multiple times, it’s always been very stressful dealing with the clerks who seem to be having awful days, everyday and treat customers like complete trash. I came into USPS to mail a picture frame, and there were no pens out– So I waited to write out the addresses (to and for) until I got to the clerk. Getting there, I was lectured on how I should have done this all beforehand even though there were only 2 other people in line and how I should fill it out and step back in the line.
Having done so, I waited back in the line with my filled out parcel and waited to put the picture frame inside, as I believed there would be some papers that needed to go inside the package as well. I then was further lectured for not sealing and packaging my own parcel, in which case the clerk said «it’s not my job to package your mail»…
I am most definitely abhorred by this behavior and will not be returning ever.

Be ready for a line

It has it’s ups and downs.
The woman who works the far right counter (when I’m facing the counter) is the best out of any post office I’ve been to.
Quick, prompt, and very helpful.
The parking is not bad, but only one entrance and one exit.
lines can sometimes get too long; I wish they had more people working here

My favorite part about this post office is it seems out of time. It’s been there as long as I can remember and is really a Canoga Park landmark. (If you look at the area mural on the wall at Trader Joe’s in Fallbrook, this post office is included.)
I went a few days before Christmas to mail an urgent package. Fortunately, there weren’t a lot of people here but there was a small line. Only one person was working the counter while another helped finish up her shift.
This is why people get frustrated at the post office — not enough people to help and each person’s needs take a different amount of time so it requires patience.
I had a baby in a stroller with me so it was a little challenging but I made it work. The area is very crowded and there can be a lot of traffic.
I got what I needed and this was better than many other post office visits. My box arrived on Christmas Eve so I was grateful.

came here to purchase stamps and waited in line for a total of 20min. Not bad since it is close to the holidays and it is the post office! i didnt mind the wait at all. What i did mind were the old hags that were both in front and back of me in line complaining about how slow they are, how they should open another window, how this place is ridiculous, etc. All i could think was, «what do you expect, its getting closer to the holidays and its the post office people!»
Good job ladies

I visit this neighborhood post office nearly every day to ship packages for my business. Since I do my shipping online, my prepaid parcels can be dropped right off at a convenient area just to the left of the normal service windows. So I’m usually in and out in a minute or two.
Other times, I will need to ship internationally or have some special service done, so I confront the task of waiting in line. If you come at the right time, the place is literally empty as if it were out of business. Other times, you’ll have a 15 minute wait. But this isn’t unusual for any US Post Office these days. At least everyone here is friendly, knowledgeable and pretty expedient.
The one-​way parking lot is pretty big and sometimes busy with people coming or going. If you just need to drop a few letters off, you can avoid parking lot all together and stay to the right when entering the parking lot. There’s two large USPS bins available right from your car window.
Just inside the main lobby, there are now two self service automated machines with scales and all to handle a lot of the typical services one needs. These service machines are available after hours. There’s also a FedEx Express box just outside the building.
Sometimes, when I am elsewhere in town and need to drop, I am reminded how happy I am with this local post office.

My favorite post office by a long shot. Wally is my go-​to postal service worker! He always recognizes me and knows my name! How’s that for friendly service with a smile?
I also like the fact that this Post Office has a mural painted by a famous artist, Maynard Dixon, who was famous for his southwestern themed paintings. This painting is called, «Palamino Ponies» and I absolutely love to take it in when I’m at the P.O. Yes, I looked it up. Add that to the Art Deco décor, and I’m in love with a post office. There, I said it.

Who really enjoys their local post office, right? True. But, they usually do their job properly. I received a notice of an attempted delivery on a package on Friday. Signed it, put it out for the postal worker to pick up on Saturday so that my package would be delivered on Monday.
No package Monday; called 1.800.ASK.USPS and was told they get up to two days so I should wait until Tuesday. No package on Tuesday so I get to drive to the Post Office to pick it up myself.
Amazingly, I’ve always had to wait in line here, but I happened to stumble in when there was no line. The woman who assisted me was kind, but made tons of excuses why my package wasn’t delivered and did not check my ID, even though I no longer had the notice.
I know the service the USPS offers is pretty amazing for no real cost. But I would’ve picked up my package days ago had I known it would never be delivered. And it makes me wonder, am I getting all my mail? Thank God for electronic billing for the important things!
One side note that I really like about this post office: there is a wonderful plaque inside honoring a young man from the community who died while serving in Iraq. I appreciate that they recognize our community.