Molly Maid of West Hempstead and Malverne

I am only giving one star because giving zero stars is not an option. Do not EVER deal with these people… EVER! They estimated my house would take 1 – 2 hours to clean. When the two ladies came, after making 4 – 5 trips out to the car and dragging their time out, they were there for THREE HOURS (they charge you hourly). To top it off, they didn’t complete the job. Everything in my house above my eye level (I’m 5’2″) was left undusted. A supervisor came the next day, agreed that the house should not have taken more than 2 hours, and said a new crew would come to finish the job. (I had to fight with them to explain that it’d be awkward for me to have the same ladies back in my house.) We scheduled an appointment the next day for 3pm and they called me at 2:59pm to tell me no one would be coming. ! (I had rushed with my two young children in traffic to be home by 3.) They tried to reschedule for the following day but I said I was unavailable; I would not miss my daughter’s graduation. Rude secretary told me I wasn’t working with her, when I told her I already HAD an appointment which she called me one minute ahead of time to cancel. When I asked to speak to supervisor, she hung up on me. Now in the process of disputing the entire charge on my credit card. (Thank G-​d I charged it and didn’t pay cash!) STAY AWAY!