Enterprise Rent-A-Car

Been renting here for 8 years. Although management has changed a few times, they always have polite and courteous people working there. Never had an issue.

I rent cars here all the time and love this place. They are friendly and professional and I always feel like I’m getting a good deal. The store manager is excellent, she has hooked me up many times. I will keep coming back to this location.

They have always (over about 3 years) handled us with courtesy. They say up front that usually a specific make/​model cannot be guaranteed. After a decade with a former employer who contracted with Avis, it appears true. Though the staff strives to give me the category desired, or a free upgrade if possible, to make things right. Yes, the interior cleaning is not usually complete. When I ask about this the response has been an offer to improve it, but I don’t choose to do so b/​c I am often in a rush, and not perfectly neat myself. To those customers who question the issues for providing a paystub, or a utility bill, understand that this is security especially when using a debit card (which can be stolen.) it is no surprise as they post rental information in the office in the customer area. Even very frequent customers would provide required documentation. I strongly recommend that anyone join their membership program. Points toward free rental days add up quickly, and it can make reservation of a particular vehicle somewhat more likely. True with staff rotation and episodic high customer flow, not every staff member knows every detail. Best to get the name of the rep who helps you and if concerns arise, ask to speak with a manager. Overall, good experiences with rentals personally and with corporate contract. When I had a complaint, it was addressed.

I usually rent from this place to the three times a year I had a major issue over the availability of a new Tahoe. I wanted to test drive one for the weekend to decide if I wanted to buy a new one and was told I was not able to rent any of the four Tahoe’s that were sitting in the lot. They told me that they were spoken for by premium members. Well the weekend came and went and all for Tahoe’s never moved from their spots.
My second gripe with this particular location is the condition of the cars themselves. They do a nice job washing the outside but the inside of these cars on most of the time filthy and disgusting!
The filthy customers that rent these cause from this location spill food and soda all over the interior because after all it’s not their car and the people who work here do not even care about cleaning these cars properly.
The last time I rented a car me and my wife actually got sick probably because the last person had the flu and a hacked and coughed all over the place!
Anyway I have decided to find a new location convenience never pays off

Fair prices and very polite staff. As me and a few ppl decided to rent a car for a day we were promised a certain car about 3 or four days ahead. On the day we went to pick it up they told us they didn’t have the car but gave us a different one instead. In the end it wasn’t a big deal since our plans weren’t ruined but, we just didn’t like being lied too.

I’ve rented from them several times. Found their service to be good and prices reasonable

I had the same experience as Cindy and Ashley. I had an appointment for a compact car and they didn’t have any. Only mid size and up. They wanted to charge me more for the mid size. They also wanted to hold $ 350.00 for a 1 day rental. I also went to use my debit card which had more available credit than my credit card at the time. They wanted me to print out my pay check and utility bill. Really? This is horrible! I was stuck in a bad part of Hempstead and I wanted to go home. Needless to say I called for a ride. That was way too much hassle. I am just annoyed that Alamo is not around this area. They treat you very well.

Worst customer service I have experienced with Enterprise. Made reservation online for a double upgrade the price was about $ 80. When I showed up only did not have full size car available since they read reservation wrong. Finally found car at another location, they then tried to charge my credit card for a deposit of $ 350 on a rental of under $ 100. They told me this was standard policy, in my experience at other locations they take the cost of the rental. Needless to say I did not rent from this location. I can truly say that after 5 years in dealing with Enterprise this was the worst I would never rent from this location again.

Terrible customer service! They tell you that they take debit cards with a MasterCard logo, but when you get there, they refuse to accept it! They won’t enen take cash! Who doesn’t take cash??? Then to top it off, we had a 2:30pm appt. to get the rental car… Dude didn’t show up til 3:15… WTF? Don’t go here unless you want a hassle to deal with!!!