Pfau’s

Went to pick up a small item today. Liked the selection, variety, and prices. Found what I was looking for, but noticed a discrepancy between the price on the item and price on the shelf tag (only about 75 cents, but still). When I went to check out, I showed the difference to the cashier, who said, «Well, the computer doesn’t lie,» and rang it up at the higher price, and didn’t entertain offering the lower, advertised price because of the store’s error. I understand having a large inventory can lead to issues, but I can get equally indifferent service at a big box store for better prices, and next time, I will.

Pfau’s is a small family owned hardware store, set up similarly to Tru-​Value stores. One of the best things about Pfau’s is that they will cut glass for replacement storm windows on-​site (at at very reasonable price!). Knowing this, I recently went there for glass for a custom picture frame and they provided the correct size glass at a fraction of the price the craft store (Michael’s) was asking.
Pfau’s also makes keys and will sharpen your kitchen knives. Great little store to have nearby.

Great little hardware store!

What a great example of American small business done right. Pfau’s has managed to stand the test of time and keep themselves relevant in a constantly evolving location. They have a little bit of everything and they make the potentially absurd mix of products work seamlessly.
The employees are very helpful.
Please visit and support Pfau’s Hardware.

They seem to have loads of info and are helpful in general. It has been there a long time. Feels old and looks it but they stock everything. The old uneven floors look like something my grandparents used to take me to. Neat old shop

Although this is a small store (compared to larger competitors) this place has everything. I’ve shopped here on several occasions and have always found what I am looking for. They have it all and if they don’t have it then they can order it for you. It’s very convenient that they are located in West Hartford Center. The customer service is outstanding. As soon as you walk in the door, someone greets you and asks what you need. You are in and out in less than 5 minutes. If I were to look for the same thing at Home Depot, it would have taken me 20 minutes just to find the item I am looking for. If you’re looking to buy a tractor or a special drill then go to the larger department stores but for the other stuff go here. Its much faster. I prefer to support a local business rather than a large corporation.

This is one of the best shopping experiences around. You can get just about anything you need here to fix up your house, clean, cook, maintain a lawn, etc. The people who work there are some of the nicest and helpful people you are likely to encounter in your lifetime. The selection of kitchen appliances, tools and general «stuff» is amazing. There is always something cool to buy. If you have a project they can help. I have come to them with scouting projects and art projects and they have never failed me. If they don’t have what you need they will know where to get it. I hope it is there forever. I hate home depot and loses. The price difference is minimal. You can get in and out there in minutes.

This is the type of hardware store I visited as a child — small and practical. There are no forklifts in the shop, nor are goods piled so high over head that they threaten to fall down and crush shoppers below.
Need to get into your house? They make keys. Need a basin for washing dishes? Got them.
The prices are reasonable and the staff friendly.

I’ve been going to Pfau’s with my mom and dad since I was a little guy. This place gives me a huge sense of nostalgia and generally warm feelings. Aside from personal anecdotes — Pfau’s is THE place to go for advice on any home improvement or repair project. The knowledgeable staff always have the answer to your question or direct you to a local expert or specialist that can give you an answer. They also offer a variety of service from glass cutting and screen repairs.
Their home department isn’t their best feature but it carries a lot of basics that the other home hardware type stores don’t. Rubber washers for blenders and other small and necessary parts for small appliances. I’ve learned not to toss that apparently broken blender or toaster away but to bring it to Pfau’s!
Pfau’s is an experience!!!

The only hardware store I like to visit! Pfau’s has it all (literally)!!! And with the dedicated and knowledgeable staff, there is no problem they can’t offer a solution to!

Pfau’s Hardware — on Farmington Next to the Elbow Room
Would you like to visit a hardware store that feels like a hardware store that you may have seen in a movie or read about in the 1950s. This place has that feel. If you enter from the back, or find your way there from the front, you are in a nice «old school» hardware store. They still do many things that the Big Orange Place will not do. One great example is the way they fix Windows and screens.
Let’s say the lower screen on your screen door gets totally messed up by children or dogs. It looks awful and it certainly will not keep any insects out.
1) carefully extract the remains of the frame and screen.
2) Take it into Pfau’s explain what you want done. (New screen).
3) The will give you a receipt and call you when it is ready.
(And you are a rock star! «Nice job on the screen honey!»)
No one needs to know that your entire engagement on this project was handing them a credit card.
They can do this with windows too. If you have a window in a storm door or garage door that has broken more than once. you might ask them to replace it with Plexiglas. Chances are, the same basketball that broke the garage door window twice will likely break the same window again. At least with Plexiglas you won’t have to worry.
That is just one example. These folks are a wealth of information. OK, if you are building a Deck you will not buy your pressure treated lumber here. If you need help on a small household project and you need someone to help you through. These polite, nonjudgmental folks will be there for you.
Entering through the front. I’ve looked around that area, I am sure people who like pot holders and magnetic kitchen gadgets would like this area. I just make a beeline for the hardware section.

Pfau’s is a local treasure. If every business in the Center were to shut down due to zombie apocalypse, I would want Pfau’s to be the last to go. Nowhere else can you find the knowledge and friendly helpfulness that these guys provide. Sure, their selection isn’t huge, but you’d be surprised what they have. I’m always willing to wait if they have to order something, because I’d rather they get my business than anywhere else.
Places like this have a tough time competing against Home Depot and other big box stores. Consider spending the extra dollar or so to get the basics here: nails, screws, drain cleaner, garbage pails, coffee presses… I hope to be shopping here when the retro fifties interior is still unrenovated another sixty years from now.

Pfau’s is a treasure and should be on the National Register of Historic Places. If you need anything to do with hardware, check them out first before going to a Home Depot. Its unbelievable what they have hidden away in that small place. They also truly care about the customer, and take time to listen and offer professional advice. This is truly one of the best stores in the world.

It’s simply the best. And here’s a tip — need a plumber, electrician, painter, window replacement, snow removal, lawn service etc? Call Pfau’s — they’ve got top-​notch recommendations. Has saved me hours of independent research time and effort on angie’s list or elsewhere, and every single recommendation has gone really well for me in terms of high quality and good price.

Step through the door and step back in time. Back to when the people behind the counter knew what they were talking about and were happy to help you! Not only will they find you what you need they’ll explain how to use it and give you alternatives. What a glorious change from the big boxes!!!

It is THE little hardware store that could! I went here to buy a hair catcher for my tub as I vowed never to have my hair clog the drain again. I went in Pfau’s not knowing if they carry such a thing. A friendly worker came to me and ask him if they have it. He knew exactly what I needed and led to the section. I was so grateful for his assistance as I would never find my way in the store. You wouldn’t know by its little store front but this Pfau’s packs lots of inventory for your hardware needs. I am so happy that Pfau’s is around in WH.

I’ll go here before a big box any day. Smallish store and selection, but the staff are helpful and eager to please.

Pfau’s is exactly what a small town hardware store should be. They have all the essential items without all the fluff and «faddish» items that other stores tend to cram in, making it difficult to find what you need. They know their product lines and are extremely cheerful, nice, and helpful. What else could you ask for?

This place has been here forever and probably will be here forever. A great hardware store that specializes in service. This guys know everything and no matter what you need they will find it for you and explain exactly how to use it.
Not a small store but certainly not nearly as large as the giant chains. They do manage to cram a lot of inventory into the available space. Every type of nut, screw or hinge, as well as some housewares items.
A great store if you want personal service and someone who will take the time to answer your questions.

This place is the genuine article and a great resource! The staff is friendly, helpful and knowledgeable. They have a great range of real hardware, plus a whole line of housewares, including stuff you need (like knives and carving boards) and stuff you didn’t know you need (like pastry cloths and rolling pin covers).
These guys re-​screened some storm windows and doors for me and have answered numerous questions over the years. They know what works best in our area and always have good solutions on hand.
Don’t be fooled by the big stores — Pfau’s has it or can get it and their prices are generally as good, sometimes better. The next time you need something for the home, from brass polish to carriage bolts, try Pfau’s.