Chenail Lawn Care

I am a home owner in West Hartford and have dealt with numerous lawn care professionals and I must say I would never do business with Chenail LLC again. I contacted David Chenail (the owner) about servicing my lawn and we agreed to a set price that I thought was relatively reasonable at first. However, I learned that the company consistently performed unauthorized services (i.e. unnecessary grass trimmings) and began charging me without my knowledge. I did not realize until I receive invoices that indicated double the expected charge.
When I called the company and spoke directly with David Chenail I asked politely if he could show me paper work or even recount an oral agreement for all the services in question. I stressed my desire to ensure they were paid for everything agreed but being consistently charged for services unauthorized was unfair. Unfortunately, David was very rude (even irate at my question), told me he «did not have to provide anything to me» and that I was required to pay.
When I pressed him on his aggressive/​rude demeanor and the outright unprofessional nature of the conversation, he seemed to get angrier. To quell the conversation, I asked him how he could possibly have a policy where no documentation is kept or provided to clients, and he claimed he did not have the «systems in place» to create or provide proof of our agreement (which I found completely not credible). At this point I felt hijacked without recourse.
I was very disappointed in the level of professionalism and frankly was shocked at the aggressive and rude handling of the situation, particularly from the owner of the business. I was honestly floored. The situation was handled so aggressively on his part that I was actually concerned he might do something detrimental to my lawn w/​o my knowledge in retaliation.
I later found out David Chenail was threatening to sue me in 15 days for the unauthorized services unless I paid. I live out of state and therefore did not have the ability to fight the claim effectively in small claims court. The risk of a public record was too great so I begrudgingly paid, not knowing how best to handle.
It was an awful experience, completely unprofessional, and overall unfortunate.
I switched to AKN Landscaping and have had nothing but a positive interaction with them as they are flexible, courteous, cheaper and are doing a much better job so far. They also have the records of all agreements. If you are in need of lawn care services, avoid these guys at all costs in my humble opinion…