Subway

I am still very confused by my visit to this Subway location today. I went in with my Mom and grandmother with the intention to order a foot long steak and cheese sub. I left with a meatball marinara sub I ended up splitting with my Mom. I’m not sure if the girls working today couldn’t hear us over the obnoxiously loud vent they were standing under or if they were just too focused on getting us through the line as quickly as possible… but the communication was horrible. My family was trying to decide what we wanted when we came in and they kept asking us what we wanted and tried hurrying us along (mind you, no one else was in line behind us – or in the restaurant at all, for that matter). While I was helping my Mom order her sandwich, it seems as if they assumed we were sharing the sub, hurried us along, and didn’t give me the opportunity to order what I wanted. On top of that, my Mom only wanted a 6-​inch sub… but one of the girls said that a foot long would somehow be cheaper (which wasn’t the case at all) and started making it for my Mom when that wasn’t what she wanted. We ate in the restaurant and I was going to go back up and order what I actually wanted… but the two girls were too busy giggling with each other and goofing off that I decided it wasn’t worth it. Fortunately though, the meatballs were the best I think I’ve ever had at a Subway location… but still. The workers here really need to start focusing more on listening to their customers, being patient when customers are unsure of what they want, and actually giving customers what they really want instead of focusing on getting customers in and out as quickly as possible no matter the cost. I most likely would not stop at this location again.