The UPS Store

This is probably THE WORST ups store I’ve ever encountered. The first time a package of mine was delivered to them, they told me the day/​time it would be available for pick up. I went in and it wasn’t there. Came back the next day, still no package. Came back on the THIRD day and waited in what I thought was a line for about 10mins before the guy behind the counter says «find your package and take it». Never asked to see an ID or UPS slip, so I grabbed my package and left. I could have literally picked up any package and left with it and they wouldn’t have had a clue. Flash forward to my next package delivery and I’m calling to see if it has arrived. The guy answers, isn’t even trying to conceal the fact that he hates his life, and hangs up on me before I’m finished asking him about available pick up times. Your package would be safer outside your home/​apartment than here, plus you won’t get a migraine from dealing with these people.

Do not have anything left for pickup here. Disorganized and indignant. I was told to sift through a pile of boxes to find what was delivered. «You should know you’re lucky that you can come here to pick stuff up,» and «it’s not my problem, I’m just a franchise, they use my space…»

The first time I went, it was on a Saturday where the OPEN sign was lit up but, when I pull in, the store was locked up. The second time, I was able to go inside and stood around with another person for ten minutes waiting for someone to acknowledge us. No one ever came up front so I left. The store was completely unattended and left open for anyone to walk in and grab what they wanted. As I was getting ready to leave in my car, the worker showed up and walked into the building, right past the gentleman still waiting, and went to the back room without acknowledging him. I will not be going back there!

I just called to see if there was a package for me at the store and the guy said I would have to come in and check for myself. I know it is a busy time, but that is TERRIBLE customer service!