Red Robin Gourmet Burgers

I’ve been here several times. The first few times were actually good but in the past year or so this place has went downhill. To begin with, they have recently put in new tables and chairs. It’s overcrowded. We got put in the middle at a table and it’s so crammed in there now my seat was getting kicked every time a waitress went by. They tried to put to much in there and good luck getting out if there’s ever a fire.
Second, my waitress was rude. I was with two other people, not once did she ask me if I wanted a refill on my fries or on my soda. When she brought our food out, if I wouldn’t of backed up she would’ve elbowed me in the face twice. She smelled of bleach when she brought our food out, which makes me wonder what the hell she had to clean up and it’s not appetizing at all.
Third is the food! Terrible. I ordered just a bacon cheeseburger, sometimes I’m a basic girl. It had mayo and lettuce and tomatoes with bacon on it. It was not cooked the way I asked, it honestly tasted like a cheeseburger from Burger King. It had no flavor at all and my cheese wasn’t melted. There’s nothing like biting into a burger and getting cold ass cheese. The two people with me got some kind of cheeseburger with «special sauce» on it, it just a dressing that tastes like French. My burger was greasy, so greasy that my bun got soggy from it. I’m not sure where they got gourmet but it definitely tastes like a have it your way burger! I won’t be back to this restaurant.
I give one star because they actually used grenadine in my cherry Coke!

We came to celebrate our daughter’s 9^th birthday and she picked RR as where she wanted to go — she was incredibly disappointed that we had to leave because the place was so mismanaged that no one came to talk to us for over 10 minutes. Part of her reason for picking RR was that she wanted the bottomless root beer float, which wasn’t worth it if the service was that bad.

Have been here a few times now and have not been all that impressed. I know a lot of it has had to do with lackluster service but this last time just kinda put me over the edge for not really caring if I ever go back.
So, I guess I’d expect a place that uses the word «gourmet» in its name to have just that. Not so much. I believe the burger that I had was called something along the lines of a Western BBQ Bacon Burger. Not positive on that one. The flavor and the taste of what was inside of the bun wasn’t too bad. The bun is actually where it all goes wrong…
*sigh* The bun… I’ve actually had better from the likes of a McDonald’s or Burger King. This thing had the consistency of a sponge. It wasn’t toasted or anything. Just completely lifeless and bland. I felt like I could’ve used it to wipe off the table and it would’ve worked just fine.
Back to the service. Our waitress brought out our drinks. I ordered a Dr. Pepper that tasted like a bartender had rung out the bar rag in a glass and they served it to me. When I told her it tasted horribly off, she didn’t seem surprised and just asked what else she could bring me to drink.
Was also supposed to have bottomless/​endless fries. After finishing up what came with the burger, we had to ask for more fries.
All in all, I don’t see us coming back to this over priced chain restaurant.

Unlike a lot of chain restaurants Red Robin does alright for veg-​friendly folks like me. They have Boca and Gardenburger patty options on any sandwich. Last time I came here my waiter was even a vegan themselves, which was a nice surprise. She asked all the right questions and was accommodating. I like all the toppings options at RR. I also like that they make their Cherry Coke with grenadine — YUM! Yes, sometimes it’s busy. TIP — if all in your party are over 21 sit at the bar — there’s rarely a wait! The unlimited fries is a tad misleading but if you are patient and persistent you can eat as many fries as you’d like. Here’s my second TIP — don’t eat all of your sandwich right away. I usually only eat half before my second batch of fries arrive. That way you can determine if you’ll be able to have room. If nothing else take the half of sandwich and fresh fries home with you — though the fries are best hot and fresh. If you’re looking for a burger place that the whole gang can enjoy and has veggie options stop in at Red Robin. Thank goodness they finally redecorated!

My kids love red robin! Especially the balloons. My husband and I love the burgers, chicken sandwiches and bottomless fries. Great family restaurant where we spent have to worry if the kids get a little loud. Service is a little slower than I would hope, but not too terrible. I like that they have the tablet registers at each table so that way when you are done eating you can just pay right away as opposed to having to wait for your server. Makes things a lot quicker. We usually go on Sunday’s after church, but man o man it gets busy! If we can get in before noon we will have a seat right away but if we get there by noon there is a half hour wait.

This is a pretty nice place with descent burgers and very nice appetizers. Everyone I came with enjoyed their burgers. They all tasted good but the buns getting toasted or getting some char on the meat would have made a huge difference. While pretty good, the meat tasted more boiled.
Other than that their fries tasted good and came with different dipping sauces and the fries are bottomless. The onion ring appetizer was really good. And from looking at other tables, all the appetizers looked good.
I would come here again with a group as the setting is very nice.

I don’t really like to review chains. But this Red Robin always has really good service. Every employee has been super nice. And the food has been really good.
When I was younger, I joked that I was going to open a restaurant that had refills on fries. Everyone told me I was stupid. RED ROBIN HAS REFILLS ON FRIES, FRIENDS FROM WHEN I WAS 15 YEARS OLD, I TOLD YOU IT WAS A GOOD IDEA.

Just seems way expensive. 45 bucks for three of us. My kids had Mac and Cheese. I had a burger. Just seems like a lot of money. Service is normally spotty at best. Tonight wasn’t horrible. But it wasn’t inspiring either. Not for 45.

I got a call back but the voice mail was so low I was just able to get the phone number. Call that number and you can’t hear their selection. So I haven’t had a response. They said if they don’t get in touch with me by phone they will send an email. I think the company has no customer service. I will never eat there again and I have posted on Facebook and notified all my friends and contacts to never step into your establishment !!!

Red Robin is one of the most delicious, health conscious chain restaurants I’ve been too. From their awesome website and nutrition app to their great rewards program, the company has their stuff on lock.
The local spot isn’t different. It’s Saturday and as another patron told me in the line that went out the door, «it’s always busy on Saturdays.» Didn’t matter, we were in and seated immediately. Drinks were to us in a couple minutes and only a short time later our awesome waitress had our lettuce wrapped burgers and endless broccoli ready for us. And my keto friendly, prissy order didn’t even give her or the cooks pause. Easy peasy.
The atmosphere is loud and not really in a good way and it’s pretty crowded with families. We sat in the bar area, so we avoided the dining room hell, but I won’t give it 5 stars just because it’s too chain to be that amazing.

I got to say, I have had friends tell me you have to go to Red Robin they do a Vegan Bocca Burger and the beers are cheap, and they have unlimited french fries!
Well all those things are true! I discovered last night!
There was a wait for a table at 7:30 on a Friday night but lots of open seating in the bar and the Tv was rocking some baseball so we sat at the bar!
I ordered a 22 ounce Coors Light which was only $ 4.50 which is pretty crazy.
I got the simple Vegan burger with onions, pickles, lettuce, tomato! It was great! Perfectly cooked and tasted great! Now the unlimited fries are kinda a trick cause they only give you about 10 of them to start with! And they are good! So yes I ordered some more, and the next round was a bit bigger but still not a huge amount!
We got some Thai sauce to try on the fries, not that great but pretty good mixed with ketchup!
So it was fairly busy in there and the bartender made a mistake on a beer, so me being me said, Oh don’t throw it away, I will drink it. I’ll pay for it. So I got another 22 ounce brew! And like a great bartender she did not charge me for it!
So I left a juicy tip and left feeling full and buzzed! All and All success! Who needs Batman when ROBIN will do just fine!

If you come don’t sit in the bar area the service is terrible. Waited 20 mins for an appetizer and probably 45 for our food and we only orders burgers. Fries came out cold and the pretzel bun was too! I can’t say I will be back unless there are no other choices!

Red robin has always been one of my favorites. It is such a family friendly atmosphere and they have great food.
My most recent visit I had a cheeseburger and fries, both pretty good but not the best. I also love how there fries are unlimited but by the time I’m done with my food I barely have room for anymore fries.
I decided to get there strawberry lemonade for a drink instead of pop. I would have to say that is is my second favorite strawberry lemonade next to Applebee’s which is across the street. There was fresh strawberries floating at the bottom, strawberry syrup on top of that and then of course the lemons of. It was also in a very cool glass.
It does get very crowded so I suggest going after lunch or before dinner.

The place is nice. The food is delicious. The price is average. The customer service wasn’t really that good. The waitress wasn’t really a nice person

I’ve only been here twice. The first time was great but the second time was a mess. The food tasted great but service was horrible. Our waitress messed up my drink then it all went downhill from there. She then messed up other people’s orders and avoided us for a while. We were here for a birthday dinner so one half of the table had a separate waitress. The other waitress had to fix the mistakes that were made by our waitress. Not sure if she was training or what but i’m glad the other waitress was able to help.

Do not go here! Bad food tastes like it’s been sitting out didn’t have napkins on table took forever to get silver where and found a dead mouse outside by there building

Not good anymore burger was ok but menu had good on it, forks had food on them dried, no refill on my drink. Been done eating now 15 mins just came to ask if we want a refill lol no just the bill please I want out of here!

Walked in on a Sunday afternoon for lunch and was told there would be a 30 minute wait for a table… yet there were at least 10 tables that were clearly empty. So weird! Anyways, my husband and I went and sat at the bar since there were seats available there with no wait.
The food was pretty decent… it was my first time at Red Robin and I was excited for the fries after seeing the commercials. My burger was literally served with like 5 fries. I get that it is unlimited and I can get as many as I want, but for the first serving, I think they should give a normal sized portion, especially when the service is not very speedy and it takes a while to get a refill. My turkey burger was super tasty though, definitely something I can see myself going back for in the future.
On the scale of burgers, I would say it goes something like this:
1. Zombie Burger
2. Red Robin
3. Smashburger
4. Culvers
5. Burger King
6. McDonalds

You know what you are getting from this chain restaurant so I won’t harp on that stuff that you know you are gonna get if you dine here.
The one thing that stood out from my visit was after asking for a burger cooked rare the waitress looked straight at me and said «come on, you know we can’t do that» This caught me off-​guard that apparently I was being ridiculous when I asked for something I would ask at any other burger restaurant. Apparently, even medium-​rare is a bit too risky for this particular establishment. So, given no other option I capitulated and said medium would have to do. The burger I got was at least medium-​well. Some people don’t care about this, I get it, but to me it hardly seems worth it to me to ask people how they want their burger cooked if you are just gonna cook the crap out of it regardless.

Red Robin, what happened?
I know this is a chain restaurant, but we liked coming here for a good hamburger because they used to use fresh meat. Now, it’s frozen and gross. If you are going to serve me a frozen patty, I might as well just go to Burger King. It seems their focus has changed to fancy menus and trying to be trendy plating, instead they need to stick to making a good burger. Sadly, our recent experience was disappointing that I dare say we will né’re visit again.
P. S. the women’s restroom is disgusting. There is no place to hang your bag, no space to get in/​out of stall and always needs cleaning.