Qwest

Overall bad customer service experience with these guys from installation, billing, and service on my business phone/​Internet. Overall failure at every level! I would not recommend these guys, please avoid.

CenturyLink, I agree with all the previous 1 star reviews here. they have a monopoly on the copper lines and I like how they run the con of saying «up to 12 meg internet speed for $ 19.95 per month» but yet if you only receive 5 Meg download, Century Link then makes it a point to say «WE SAID ««UPTO»» you may not get the 12Meg but your going to be charge for it anyway… Deceptional sales practices and sales people… Then if you want to move to a different ISP they raise your price on other services like long distance and standard phone because your no longer «» bundling «» their services.

Is there a worse service than Century Link? I wanted Internet only service for my apartment and they ended up slapping on a bunch of fees and a higher monthly fee. To straighten out, you only need to sit on hold for 25 minutes before they pick up. Great service guys… Can’t wait until online technology totally replaces the need businesses like this one.

After my experience today with Qwest, I’m pretty sure their staff is clueless or doesn’t care. I have internet service through Qwest + a Qwest modem. My modem suddenly stopped working yesterday. No internet service and the «power» light was red. I called up this Qwest location and described what I was seeing.
The salesman told me to unplug it and plug it back in. Nothing. After 45 seconds of trying to help me, he told me that I’m just out of luck and I MUST purchase a brand new $ 120 modem. I asked… no alternatives? He gave a stern answer: the only way to solve your problem is to buy a brand new $ 120 modem. I then called the Qwest international helpline. They also told me to buy a brand new modem.
Then, I went to Gamestop (of all freaking places) and made quick mention of my modem problem. The salesman there suggested I buy a new AC adapter for $ 15 and try it. I bought it and tried it. My modem’s now working perfectly. Random Gamestop dude saved me $ 105.
How did random Gamestop guy know more about a Qwest product than the worthless people at Qwest? If Qwest doesn’t see this as a problem (clueless/​worthless staff), then I’m not sure what else to say.

Internet Service Review Only: If you are looking for stand alone internet service, this is the cheapest place to go. $ 30 for 12 months, but $ 50 after that. Most other providers charge about $ 50/​month. I’ll probably look around for another promotion at the end of my 12 months. Good customer service and easy online bill pay. Had a little trouble with the install though. If you experience any trouble, call immediately, don’t waste time trying to figure it out on your own.