US Post Office

Today, I was discriminated against at the Post Office for bringing in my three month old puppy who was well behaved and was bothering no one. It was hot outside, I was not going to leave my dog in the car, nor I was going to tie him outside. As I approached the counter to purchase my stamps the man at the register gave me a hard time and told me that there was a sign outside the door stating that no dogs are allowed. I pointed out that their sign was small, faded, and was not able to be seen clearly by customers with vision impairment like myself. He refused to help me look up an online order of stamps that did not include a tracking number when it was emailed to me. He only did my transaction of purchasing a book of stamps and told me to leave.
Fuck you, West Covina Post Office, because I am going to my doctor to get a note that my dog is an emotional support service dog and you can go die when I bring him back inside because you’re a fucking hater.

Went for passport over 3 weeks ago. Yesterday I got a notice from the government office saying my pictures are NOT acceptable. And I brought this issue to the clerk when she took the pictures but she insisted it was no problem. One kid had his eyes half open and the other kid came out blurry.
So this morning I go in for a refund. I take my receipt and the clerk says she cannot give me a refund unless I give them back the extra picture they gave me. Otherwise I couldn’t prove it was their fault or even the picture they took. Really?
My 1 receipt had all the transactions for the 2 passports including the pictures and she is telling me it might not be her picture? They mail the documents themselves!!! WTF
Luckily I found the extra pictures and they had no excuse. But she was not happy about it for sure!
P. S. Asking for the supervisor makes no difference. They are all the same!

I personally really enjoyed coming here.
Needed to return a package around 4 ish p.m. There’s a sign that said for debit/​credit users, to use self-​service as the personnel can only take cash.
Had some confusion near the end (I wanted a cheaper option) so I went back in line. The line of six people were helped in a timely manner and it came to my turn. Michael (the one on the far right) was very friendly informative and professional. Answered my questions, provided me a better alternative and guided me throughout the process and clarified the self-​service options.
Thanks Michael. You’re one great guy.

worst service & employees are rude… waterbills & USCIS letters are not delivered properly to our house… we never moved/​transferred/​changed of address but our mails keep returning to the sender… one incident happen when one of our letters was delivered to pomona when the address is west covina… a letter was sent july 17 but until now it is not delivered…

If I could give this office a zero stars I would. They never answer the phone in this place. Why do they even have one?! Worse service ever!

WORST SERVICE EVER !! The lack of skills these people have here is appalling. A cashier, some Asian lady that works there (that is the only I can indentifying her, if i knew her name I would absolutely put her in blast)
She freaked out about her stupid pen. I had to fill out a form which took a few moments to conplete. Wasn’t even half way done when she states «are you done with my own yet»
I stated I wasn’t and told her to relax. When I was finished I just dropped the pen on the floor purposely, went to another associate to better assisted me with what I needed.
They also do not answer the phones there. It’s a joke. If I can put a zero star I absolutely would

If there is an option of a zero star, this post office definitely deserves it!!! It is the WOREST customer service!!! The hour of operation listed for Saturday is 9:00am-2pm. It does not say anything about passport hour being different so one would assume that service stops at 2pm, right??? Well, come to learn that passport service stops at 12:30pm!!! We rushed to get there at 11:20am only to find out that they are no longer accepting passport service because the their list is full!!! What the heck does that mean!!! The Hour of operation is 9−2pm!!! It’s obvious that these government employees do not care about proving customer service!!! When suggested that they should post their passport hour of service on their website, a man said he would need higher authorization to do that!!! Will do it then! Really, USPostal service should be privatized!

Lost package
Before going into details, for those of you who also had a lost but «delivered» package you should go to consumer affairs and make a formal complaint. CA governs the post office so there might be a chance you might be able to get a refund.
Package was never delivered but labeled as «delivered on front porch 7÷21».
Spoke to the West Covina USPS customer service supervisor (Cesar R.)
and received lots of «excuses». Promised to call back but never did, I
called a few times but can not seem to find this individual or phone kept on ringing. Below is part of the phone conversation I had with Cesar with his reasoning and my replies:
Cesar: I confirmed with driver that he drop off the package in the front
porch around 1 pm
Me: my mother was home all day and witnessed driver did not even get off the
vehicle. Besides that my indoor puppies would go crazy should they hear
someone at the front door.
Cesar: Driver did not deliver at 1 pm, I had to send him back again because
the package was too heavy.
Me: No one ever came back, the package is probably like 2 lbs. and why did the online tracking states delivered at 1 pm?
Cesar: There’s been mail theft around the area so it might have been stolen.
Me: Knowing there’s a lot of stolen packages wouldn’t it make sense to just
knock on the door?
Cesar: Let me reinvestigate and call you back in the afternoon (but never
did and was off the next day)
I have also mentioned a week prior I had the same issue with an
international package, status said «address
undeliverable/​return to sender» so I went to the post office early next
morning and luckily was able to retrieve the package before they send it back INTERNATIONALLY. Here are his reasoning again:
Cesar: It probably had the incorrect address.
Me: The clerk and I both validated it was the correct address and it was a
computer print out, not handwritten.
Cesar: It might have been the barcode, drivers are instructed to return the package
to the post office if not scannable.
Me: Clerk didn’t have any trouble scanning the package before she handed it
over to me.
After all that, he said to call me back but never did… and his last note left on main post office computer was «tried to contact customer but phone number not available»… well, how did you get a hold of me and told me the package was lost due to mail theft in the first place you moron?

If I could give zero stars I would give zero stars. I shipped package internationally. The teller suggested that I upgrade to a higher premium for guaranteed delivery. Come to find out internationally they cannot guarantee delivery because customs could hold the package. Customs did indeed hold my package for over a week. Notifying my family two days after the guaranteed delivery date. Also charging them an additional 35 pounds which equates to approximately $ 55. How is it legal that the post office can upgrade you and charge you for guaranteed delivery when they know customs could hold it up and they can’t really guarantee delivery. Extremely dissatisfied, very upset. Because it’s an international thing the refund policy does not apply. They said it would be a waste of time to file a claim. Sounds like a scam to charge more money. I will never use USPS again. I never had these problems with FedEx.

This place is really mixed. On the plus side, the lobby is clean and the APC machine is usually functional. On the downside, the staff members here are usually very mean, they have no free flat rate boxes in the lobby, and my mail deliverer tends to crumple my letters when putting them in my mail box. However, today my experience working with Michael was so great that I have to write this review. Not only did he help me with a positive attitude, he also tried to save someone else from bad customer service. Kudos, Michael!

DO NOT DROP YOUR PACKAGE OFF HERE! Unless you want it to be delayed or lost, they will make every excuse to make it seem like it is not their fault for mishandling the packages. Drive ti City of Industry, CA and drop it their directly, you will not regret the drive and save yourself some headaches!

Two-​star rating because of the customer service. I simply asked for 1 book of stamps and the clerk charged me for 2. When I corrected her, she insisted that I said I wanted 2!
I didn’t appreciate her rudeness! I’ll save myself a headache and get my next book of stamps somewhere else.

The customer service at this USPS is worse than every DMV combined! Avoid the girl with the sharpie eyebrows, she’s very rude.

I’m not sure how to rate a post office, normally I’m in and out. I had to send a package for this one. The location is somewhat strange for a post office, right next to the mall. I found the workers here to be very helpful and nice. As much attention they gave me, they also kept the line moving.

I agree w Moni. This is horrible service, apparently my package got stolen from my front porch (WHICH IS NOT TRUE, I was home waiting for the package on the day it said it was «delivered») They probably sent it somewhere else but of course none of this is their fault? I call bullshit on this. they should take responsibility for this, I do not care whether it is first class or priority mail, I should receive my package regardless. I called and they never pick up their phone. why give out your number then??? so I went in to the post office, they were so rude, told me they’d open an «investigation» and to call back the next day. go figures, they didn’t pick up the phone so I had to drive there just to hear «THERES NOTHING WE CAN DO ABOUT IT JUST RETRACT YOUR MONEY» coulda told me that yesterday when I drove all the way there
AND ARE YOU SERIOUS??? they sent my package, you lost it. so responsibility should be on you guys.
this usps is complete crap.

Most horrible post office… they lost my package twice… They will tell your package has been delivered or left a notice but this is all a lie because i have a tracking number and been waiting for it but next thing you know when you track your package it just says «delivered»…wtf what is this??? No wonder they’re laying off people here…

Terrible USPS, be aware if this post office.
I do on online shopping, some packages were missing but tracking show delivered.
Called them many times, but they either tell you will do an investigation and call you back (which never did) or just simply say it’s delivered, or say it must the delivery mans problem .
This customer service was bad enough not worth the phone call.
They either not picking up the phone or made me waited more than an hour .
I have never experienced such horrible service.
They are not trustworthy, you pay them for the service and they screw you big time.

Placed an online order from Lacoste July 1. Shipped out via Fedex that same day — but to the billing address instead of the shipping address (West Covina instead of San Jose). Got to USPS in West Covina July 8. Someone figured it out and rerouted it July 13. It went to Bellflower and Richmond before ending up back in West Covina July 19.
Lacoste said to contact Fedex; Fedex said to contact USPS; USPS said that Fedex probably fucked up and put the correct San Jose address BUT WITH THE WEST COVINA ZIP CODE and said to contact the USPS where the package was at.
I am NOT in West Covina, otherwise I would drive to it in a moment to end this irritating ordeal. But since I’m in San Jose, 300 miles away, I called them instead, planning to either set the address straight once or for all or to have them deliver it to my billing address.
No one picked up, even after calling for three minutes. I called Bank of America instead to file a claim.
Honestly, this is why I use UPS any chance I get (and I’ll never support Fedex again). USPS is just a typical government bureaucracy — slow, lazy, incompetent, and with shitty customer service.

The staff at this post office is totally incompetent! My wife and I had to go back and forth 4 times to get our package. The bottom line is the staff here could care less about customer service. The front entrance of the building reeks of urine. That should have been my first tip off that this place is a toilet!
In times of fierce competition I gladly ship UPS or FEDEX because they get the job done right. I will never again return to this post office. Take it from me this office is not worth the wasted trips or the time wasted doing business with this group of morons.

For some reason the USPS hates leaving packages at my house so I always have to go pick them up (reallllllllyyy annoying). Because they didn’t leave a note but rather just showed my package as delivered, I had to call & find out what was up. I talked to 2 people on the phone & both were really nice. I appreciated that because most USPS/​UPS/​FedEx customer service people are assholes with an attitude who hate life.
The lady who helped me was also really nice & polite so kudos to this location.