The UPS Store

Just went in to mail a card and needed it post marked for today. The postal office was closed so went here for assistance. They were so nice and postmarked it for me and assured me it would be sent out tonight. Awesome service! Thanks Lillie!

I went in to print a page from my email, they told me it was $ 2 to use their computer plus .10 cents to print… The UPS store I usually go to does not charge the $ 2 to get in your email just to print, but ok I was already here… It prints she says I can log off so I do, I get the print & their printer cut it off, so she says can you email it to me, so from my phone I email it, then she’s having problems their computer not printing, then she says hold on the girls are working on it their computer froze… So because their equipment doesn’t work properly they charge $ 3 to use the computer, even though I was off in less than a minute? The girls here are nice enough, but I’ll go back to my usual UPS store who charges .10 cents, instead of $ 3.11 to print 1 page.

The employees here, very nice. However, I came in for a live scan and it took about an hour. The issue was that the employee who was doing my live scan was also handling the customers who came into the store. Anytime anyone walked in, she had to assist them and I was left there waiting till they were done. So what should have taken 15 mins max was continuously interrupted and prolonged. And honestly, I think there was too much going on for just one employee. I don’t know about UPS’s internal budget and if more employees can be hired, but I think at the very least they could benefit from a cost analysis or restructuring of organizational frameworks …(yes, yes I did just finish a business class and decide to throw some lingo out there lol).

today I walked into this UPS Store right next to my work and was given the best customer service. My daughter has a project that needed to be printed out unfortunately my toner went out so I had no other option but to find out if the UPS Store could help. As I walked in I was greeted by an employee named Gaby who listen to my situation and help me get started by using their computer. She let me log on to what I needed to log on to and showed me the steps as I was in the store I was being greeted by another employee name Lillie. Who then helped me with any questions that I had I had a little bit of a problem and had to pull both these girls away from what they were doing in there busy day but it didn’t seem to bother them at all that’s what I call good customer service honestly you don’t find it much anymore I highly recommend this UPS Store if you’re local to the West Covina area they went above and beyond to make sure I got my daughters project printed out the right way in the correct format I paid my bill but before I walked out I had to get both their names I was just truly pleased with the way I was treated for such a small fee of making copies they made me feel like I was spending a million bucks these two employees deserves some recognition and I hope their bosses take care of them because they are taking care of their customers. Thanks ladies!!!

Ups is most retard place in the world go usps or fedex never here. The workers are literary retarded.

I had to write a review after my wonderful experience. Last night I used Unilocal to help me find a place to send a few packages. Being that I was such a procrastinator, I was willing to go anywhere. Unfortunately this place didn’t have enough reviews that seem to be
appealing. I went in without any expectation. I was greeted by Monica and Lilly by far they both had great customer service!!! I was such in a hurry, Monica was so kind and helped me with wrapping my packages (again, I am the biggest procrastinator). She made the process less stressful. Lilly also assisted and was so patient with me. She was wonderful! They were such an amazing team!!! I totally didn’t expect this type of service, being that it was later in the evening and the store was closing. People tend to be rude and lack customer service at the end of their shift but not here. I now know where to go for great service especially during stressful and last minute package delivery. thanks ladies!

The girl was so nice and helpful
Was in and out in leas than a minute no lie
I might of came on a good day lol

There is a handwritten sign on the door indicating $ 1.00 charge if the parcel needs tape. Out of principle I went to another UPS store who were only glad to tape the small plastic bag with NO CHARGE. Secondary to this petty charge this UPS will not be getting my business.

First time shipping something and first time here, I wanted to return the speaker I bought online. The staffs Lupe and Kristy were so nice and friendly. They were so helpful and things were all set very quick

Don’t come here to print. You’d figure the 2 people in there know how to work a printer, unfortunately not. Go to fedex instead

This store is a joke! They wasted my damn time. I went in there asking for a notary and the girl said the lady wasn’t there and she would be back in 30. I went back 45 mins later and they told me AGAIN that she wasn’t there and she would be back in 30…

I came here with my Dad to return some water filters I had ordered, and we found the staff very friendly and helpful. They got us taken care of quickly, which was great because we were in a hurry.

Horrible. They refused to ship my package. Their excuse was that they don’t ship for businesses anymore with accounts that we’d have to pay cash only. She made no effort other than trying to get me to a closed hub and maybe they could help me. Customer service was terrible. They seemed more concerned with gossiping amongst them self than helping customers.

Amazing and helpful staff ! After so many office depots and staples around me closed down I needed to find a new place to print and make copies. This place is way better than any of them and I regret not coming here sooner !

They have the BEST services I ever received. I have 5 documents that I needed to scan individually to fit 500KB and smaller. I went to Kinko, Office Depot, and Staples to get them scanned, they came out too big and no one knows how to compress it. I spoke with Gabby, she was very friendly and said they could help. Gabby, another girl and the owner, Scott all teamed up to help me compress my documents to the size I need. They were very friendly!!! They made several attempts until the documents come out to be exactly how I needed them to be. I recommend this place to anyone!!! They are awesome!

I have no problem with the 2 girls who was working at the time. Both were friendly and did the best they could. This was my first time using UPS. I walked in at 5pm with my package. I was told the total would be $ 60. I was also told that I «have to» purchase insurance, for an additional $ 5. I was okay with that. The girl took my package to the back and I waited. At 5:45pm, I asked what is taking so long. She said the computer system was giving her problems. At 6:15 I told her I had to go, she said for me to wait just a few more minutes. She said she has to get another store to process this transaction and fax her the paperwork. I wait about 10 more minutes and than she gave me a different total now, $ 80.59. I was baffled, and told her would they give me a break since I’ve been waiting for so long. She told me she’ll have to call the owner and I’ll have to wait… So I walked out with my package. A complete waste of an hour and a half… AND THEY WANTED TO CHARGE ME $ 20 MORE THAN WHAT I WAS ORIGINALLY TOLD. I will never use UPS again.

I think it’s horrible they charge 3.00 to print one freaking paper!!! It’s 3.00 min for 5 min of printing but seriously for just one paper that’s ridiculous!

Was helped by a very friendly employee named Monique. I only had one small item to ship but she really made me feel like UPS appreciates it’s customers. This will be my go to store to ship anything and everything!

I’ve been there about 5 – 6 times in the past year, and my visit always quick, easy, with the help of a friendly/​knowledgeable employee.
The store is also always very clean and fully stocked.
Great place for this industry!