It’s a family business and they have horrible customer service. Some of the employees might not be licensed. So be aware of what they are doing! Even if you pay for the service, they will prefer regular customer over you. Let’s say if you are getting a massage service, some regular customer comes in, you will get dropped, because they went to service their long– time-no-see customer. Just ridiculous. Be wise and spend your money else where to get courteous and professional service. This salon is just not worth it, one of the worst in West Covina.