Kaiser Permanente West Covina Behavioral Health Offices

Back in high school I went to see a counselor here. I disclosed information to her about past sexual abuse within my household. She claimed that as a mandated reporter she was going to file a police report and she never did. Had she actually filed the police report she could have saved me from enormous amounts of additional trauma in the following years. She would hardly listen to me and would basically lecture me about abstinence each session. She hardly spoke English and I feel that most of the time I was speaking to her she did not comprehend much of what I was saying anyways. She dismissed me from counseling one day saying I did not need to see her again because I was «better.» Mind you, I was suffering from depression and self mutilation at this time. However I happened to be happy that day because I had just gotten into my first high school relationship at that time. One good day obviously does not equal being cured from PTSD, depression, and self-​mutilation.
This woman has caused me tremendous more amounts of trauma by not filing a police report as she is legally obligated to do so. I was desperately trying to find somebody to help find me justice against my abuser and was too young and scared to know how to help myself in this matter. Now that I am older and have enough courage to help myself in this matter, the statute of limitations has ended, and I can no longer take any legal actions against my abuser. There is a child molester living freely without consequence because this woman did not do her job.

I would give 0 stars to some receptionists honestly
Cause they’re so fucking rude, I tried to speak to one of the receptionists why I called and I was blatantly interrupted by her questioning me my medical record number
They don’t know who or which person they’re talking to and they don’t know who is mentally ill and could possibly be needing help guidance for whatever issue why they’re calling.
Fire your old employers and hire new better ones with great customer service.

For postpartum depression this place is the worst. The doctor there does not offer any kind of help for the women. She is so out of touch and ends up making the women feel even worse than they started. How Kaiser continues to let this lady practice there I do not know. She is not empathic. I have already written a few letters to Kaiser expressing that. My wife has spoke to other women who have had the same experience.

They were actually helpful! (see my review under Kaiser Downey — very disappointing)
After discussing amongst other peers, one suggested we try the West Covina office, said it was a lot different than Downey or for that matter the other mental health offices in the Kaiser Network. So we made an appointment.
FINALLY! Someone actually listened to us, made the right diagnose w/​out hesitation, and now being treated, both therapy & meds (didn’t want to go there, but what are you going to do?
Say goodbye to Kaiser Downey Mental Dept., to the BS Group Cattle call classes, the run arounds, the wasted appointments & sitting there having to spill your cuts to these so-​called professionals who are useless beings and make it obvious your wasting their time and do not want to help you at all.
We’re satisfied.