Jamba Juice

After a long hike my family and I decided to stop by Jamba Juice. It usually takes a short amount of time to get our juices, but today it took longer than usual. When we entered there was a couple of people in front of us, but that isn’t there fault. I’ve seen Jamba Juice employees work faster than today (with more orders to complete).
The workers also gave me a bad vibe (they looked as if they didn’t want to be there). They were not happy to be working at Jamba Juice. When collecting our beverages they were nice enough to give us a cup of water for our dog.
Luckily my juice (cucumber orange cooler) made up for the slow service that was given to me today.. Overall Jamba Juice needs to work on their customer service. Hopefully this doesn’t happen again at other Jamba Juice locations.

Jamba Juice
I ordered the Berry Upbeat which is a smoothie with 3 types of fruit. I love this smoothie because
— It’s not to sweet
— It’s healthy
— It’s taste really good
Menu
–They have a variety of smoothies
— Dairy or non-​dairy
— They have freshly squeezed juice
— Baked snacks
Parking can be a little challenging because there is another store next door which gets pretty busy
The service was okay
— The people were nice and welcoming
— They took a while to get my order
— Not to sure if because it was busy or they were just slow.

I wish I could give this place a negative rating! I waited 50 plus minutes to receive one drink! The staff called orders randomly and not according to who ordered first. People who came in a half hour after me received their orders first-​despite them ordering more than 3 drinks! I asked why they deliberately overlooked me and was told they wanted to get rid of the strawberries first. Bullshit! Does that process take an hour?! Aside from that, I was not given an apology for being ignored on purpose. Even at the 50 minute mark the guy asked what I ordered again! How disorganized! The management at this location is clueless. Do not go here. They are rude and inconsiderate. They give drinks first to friends they know and choose who they want to assist.

Thank you Jaymz for making everything good, for what happened earlier today at your store you are the definition of good customer service.

Below average guest service. I come to this location because of convenience. I’ve been in several times within the last month, enough to be a regular and always the same mediocre service. Within a week at any of the pasadena locations, the staff would know my drink of choice and would have it ready for me before I paid. Don’t doubt that I am me and ask me what I ordered when you have only five clients in your establishment. If you’d pay attention to the guests that you’ve greeted, you would’ve known what I had ordered.

I was welcomed upon entering but I didn’t receive the same welcoming attitude when my order was taken.
The girl who took my order looked everywhere else but me most of the time and had a «I’d rather be somewhere else attitude». Okay she’s having a bad day, whateves I’ll just get my drinks and be on my way. There was three other employees there so I figure it’ll be fast. Not the case! There was only one person making the drinks while the other two were doing who knows what and the girl taking my order standing in the back looking into space still. So when my order is finally ready my kale orange power cup is short?! I don’t get it, I’ve never had problems with this Jamba before but reading the previous reviews I’m assuming that it’s definitely not the Jamba it used to be.

Based solely on service/​interaction with female cashier.
Clearly 15+ people waiting to get their drinks.
Asked about how long the wait would be, the cashier crisply answere…“a few minutes, hun.“
Honesty – it will be more than a few minutes, tell me it will be 45 minutes. I’ll decide if I want to wait or not.
Respect – I am old enough to be your parent, please don’t refer to me as «hun.»

So last week on 3÷9÷16 I stopped in at Jamba to grab some oatmeal because I had extra time before I started work at about 7:15 a.m. After waiting in line for about 5 minutes waiting to be helped, I was watching one guy make smoothies and the other girl trying create a Van Gogh piece of art with a dam energy bowl placing bananas in a pattern for one of the 5 customers in the store. As I am finally asked to place my order she informs me they don’t have apple’s and cinnamon and that they won’t have it for the rest of the day. So I left to work with nothing to eat and extremely disappointed.
Today 3÷16÷2016 I went to the same location because again I had extra time to grab a quick breakfast. When I walked in no one was in the front to greet me because they didn’t know I had even entered the store. She even said I scared her when I said «Hello». She took my order went to the back to chit chat and giggle with the manager or supervisor then comes to tell me that the apples aren’t warm enough to serve. By this time I’m annoyed and tell the girl to just give me the brown sugar topping instead. When she goes to serve the oatmeal it was watery and looked like a broth of oatmeal. I told her I didn’t want to eat that and that I would like to have my money refunded. So once again I wasted my time going to Jamba leaving empty handed with an empty stomach.
Prior to these past two incidents I never had an issue. The oatmeal would be creamy and hot as well as all the toppings available. Plus the staff before was way more courteous and kind. Never once did the manager crack a smile or apologize for the inconvenience. Can you get a different opening manager? One that knows how to open with all items available? I could understand if you didn’t receive the shipment or oatmeal maker was broken but none of this was the case.

Bad service they locked the doors ten minutes before they actually close the worker even made eye contact with me while other customers were in there ordering. No work ethic. Lazy won’t even pick up the phone.

Best service from any branch I’ve been to. Jaymez and his staff are awesome!!! If you haven’t dug into the secret menu, be sure to give it a try… Fruity Rocks is the drink I’ve been stuck on for the last few months A++++++

This JJ is always quick, clean, polite and very customer friendly.
The parking /​entrance/​exit is a little screwy but nothing you can really do about it.

So I pretty much come here every morning but today for some reason they had some different people working, a new girl getting trained by some guy that looks like he hasn’t taken a shower in days. I ask for my usual tropical greens but with no kale, because I cannot have kale since my stomach can’t tolerate it. To my dismay, that smelly looking guy tells me that they cannot make it without Kale. Its amazing that the other people that work there have always taken my request without a problem, but this employee just said that they cannot make the smoothie without kale because he was obviously being lazy. If Jamba Juice really value their customers they would train their employees to take customers’ request and do a better job in recruiting quality employees. I was really disappointed.

Customer service was okay.
Ordered the primo acai bowl which was blended to a smoothie/​juice. Held no consistency at all which was super disappointing as all the fruit and granola just sank to the bottom. Wasn’t appetizing and ended up not eating it. Waste of a not-​so-​cheap bowl.

Roughly a small place w/​tight parking shared with B of A customers. When summer is here, it can get pretty busy. But they do their best and never have a problem with JJ. Don’t forget to punch in your phone # to get points !

Nice and clean store. I came at an off time, so it was quiet. The staff was friendly, and my order was made quickly. Parking is plentiful, as this location is on the premises of the mall. The best part (for me) was that this location is a stand-​alone building. Five Stars and Two Thumbs Up!

This was my go to JJ since it’s down the street from my house. Everytime I walk in I was greeted by energetic employees. Even when I am tired, they made me feel better. But not today. My boyfriend and I walked in, no hi, no welcome… no nothing. The girl behind the cash register looked at me and my boyfriend and proceed on doing whatever she was doing. Finally she decided to take our orders. I asked her if they have the chili mango…(my favorite new drink at JJ), she responded with a half nod. Really??? I ordered two of the chili mango and asked for extra chili powder. The drinks came out, she half *ss the straw into the lid, and walked away… no here are your drinks… no thank you… no bye.
The drink was disappointing. It doesn’t taste like the chili mango I have had at other JJs. I asked for extra chili powder, but taste no chili at all.
During the wait, there were other customers that walked in after us. They order their drinks. The girl needed to tell them something… she opened her mouth with, «ugh, hey.» WOW.
Too bad they don’t have name badges. I would love to know her name. She has 3 piercing on her left ear and a piercing on her lower lip. She either needs to be re-​trained or they will need to hire someone else. Maybr she needs an energy booster. Either way, shes driving away customers!

12÷29÷15 They would get five stars in a heartbeat. But I am tired of them charging top exhorbant dollars while ripping me off by shortchanging me on my drink. THEY LEAVE THE DRINK EMPTY ONE INCH FROM THE TOP. One inch… times all the drinks I’ve bought from you is a lotta wasted money.
Also this store looks vacant since the freeway expansion
Passionate smoothie delight filled with a dash of immune system fighter enhancing my body to the last drop. Such a tantalizing refreshment that cooled down this disfunctional worn out dehydrated body that was left out like a child in the sweltering heat.
Soon, my dreams were shattered as my drink diminished to nothing. One last inhale on the straw for that final itsy bitsy drop to quench my thirst. Back outside, the heat awaited my presence as I dashed to my air conditioning vehicle.

The service today was better. They seem to be improving slightly. It’s not like how it use to be but its better. I ordered the tropical Coloda I’m pretty certain I spelled it wrong it’s was delicious might even be one of there best for a hydration smoothie Ima get another later today. Hang in there jambs juice I have faith in you.

This location is always a let down from start to finish. Every time I come maybe an hour before closing and I can already see patio seating and umbrellas have been taken in and clutter their lobby as I walk up to the entrance. The way the store seems lifeless and dim made me think it was in the process of closing had I not checked the window to see the hours of operation and tugged on the door to see that YES it was indeed open but the staff gives you absolutely no impression that you are welcome to this establishment. (Mind you, it was 9:23pm when I walked in and this location closes at 10pm.) I had to have been standing in the lobby for almost two minutes before I was greeted with a meager, «what do you want?», from the rude girl with the piercings who was not happy to be interrupted from finishing up her dishes.
Given the impression that I am being rushed as she piercingly stares at me with a scowl, her expression a mix of resentment and disinterest, I hurry to order. My first choice, a Cucumber Orange Cooler, was declined. I was told the machine to make it was off already. BUT A FULL FORTY MINUTES BEFORE CLOSE? And not only that but all their pastries were already bagged in ziploc bags in their display, giving the impression that those too were unavailable.
Rather than the juice I was craving I ended up ordering a Strawberry Surf Rider as well as four other drinks for my family. While being rung up I was told I needed to sign as is procedure for orders of over $ 25 at most establishments but rather than being handed the receipt and pen it was left on the table as the girl behind the counter turned away and rushed off to finish my drinks. Alright I get you’re in a hurry but where is your sense of integrity to acknowledge the customer as more than just a nuisance!
As I waited in the lobby for my drinks I take notice of the mess before me. The floor was filthy and the tables weren’t even clean. Chairs were out of place and napkins and crumbs everywhere. If you’re going to close up early at least make the effort to start with cleaning the lobby area that customers have to endure while you make drinks.
My drinks were finished faster than it took order everything but I could tell it was a rush job in the way she set all of my drinks on the counter without a drink carrier in consideration that I was going to have to carry these to my car. As I turn my back to the girl to leave she says nothing until I’m at the door and in the most sarcastic manner tells me to have «a REALLY great day». At this point I just want to leave and never come back, and had every intention of never setting foot in this heap again, but of course I was cheated and didn’t notice until I left that I had ordered one large, a medium, and two small drinks but my medium drink was served to me as a small. Of course I wasn’t going to just ignore this mistake. Not after the terrible service I had just faced to get to this point and walk away short handed.
Going back in a different face came to my service as the girl glinted at me antagonistically from the back continuing to do her dishes. This very tired looking guy asked me what he could do for me and I explained that I’d ordered a medium and had him print me a copy of my receipt to prove it, which I wasn’t offered during my initial transaction. He simply offers to make a new one and I go along with his offer. He makes it, I grab my compensation drink and make my way and hear the rude girl in the back ask him «what did HE want?», and that was the last thing I heard before the door shut behind me.
Honestly, this is a picture of how this establishment always seems to be whenever I come for my evening fix of juice. Sloppy, rushed cleaning job done sometimes as early as two hours before close on a few of the occasions I’ve come by people who really don’t want to be there and don’t save any expense in showing you how much they’d rather not be there. Well the feeling is mutual now, because I never want to come back to this Jamba Juice ever again.

The minute I walked through the door I was greeted and welcomed by the employees !!
I placed two orders and as I waited they offered me samples of some of their new items that they will have available next week.
The strawberries swirl is my favorite of them all but you must also try the apples and green very delicious and refreshing perfect for this hot weather !!
This store is smaller than most but super clean and they have the nicest employees and they will have your order out in no time !!