Heavenly Pet Resort

First of all I’d like to thank Gloria and all the wonderful people that watch my dog at Heavenly pets. I have been taking my dogs there for over 10 years and have nothing but good things to say about this place. I highly recommend this to all my friends and anybody with a pet. Thank you for always taking to make my pet feel special.

I love Heavenly Pet Resort. Specifically for boarding, every time I call to make a reservation they always remember my two English Bulldogs, very sweet! The employees are all very kind and you can tell they really care about the animals. You can also call anytime to check on your pup and they are happy to let you know how they’re doing. Prices are very reasonable which is a plus. They offer tons of services in addition to boarding but this is definitely my go-​to when boarding my pups.

My dog saw me and was excited to see me. 1^st I thought it was because he misses me. But I remembered the time I left him at a pet sitter, and he didn’t want to leave her. Then I found poop on his leg, NOT the paw but the leg. My dog is potty trained, so I have a feeling these people at heavenly resort take on over 100 dogs a day, all facilities packed, they don’t actually walk the dogs. For my dog to poop on himself is an indication that he didnt get walked and pooped inside the cage. I am sOooo livid!!! Never let your dog stay here unless you don’t care that they don’t get their walks. Spent $ 114 for 3 days including extra play time… and having to take him to a groomer right after, to get rid of his poop on his leg and his whole body smelled like smelly dog poop.

We’ve used this (upland) location along with the West Covina location many times. We never really had issues except small little things here and there, but for the most part we were happy with this place till now. We used the West Covina location to board our dog for the weekend, And they over charge me for the room as well as extra charges they never told us about when we dropped him off. After I discussed and handled the issue with them I called upland since we had scheduled to us their boarding the following week and found out that they have been over charging me as well. I didn’t catch it since I didn’t get itemized receipt. (My bad). When I tried to discuss it with them at Upland they told me that they were going to cancel my reservation and that Im no longer allowed to use their services.
I was so shocked. I asked to talk to the owner but she said no that I couldn’t because (she) was taking care of it.
I was not rude or disrespectful. I just wanted to get to the bottom of the problem.
Guess it’s better not taking our dog there. If they treat the owners this way, who knows how they will treat my dog when I’m not around.
BE CARFUL!
P.S they also let my dogs bed get soaked when it rained, it was moldy and so bad we had to throw it in the trash. All they did was shrug it off and gave a sarcastic «sorry».

We’ve been using this place for a few times now, leaving our babies when going out of town and the service, details were great. Good people, customer relations and well maintained place. You’ll not go wrong leaving your pet here. Facility is very nice, with a pool and play yards.
Keep up the good service!

We have boarded our dogs here several times and we have always been pleased with the services and their attention to detail with our boys. We usually have our Frenchie groomed prior to pick-​up and he always looks great and smells like a clean guy. I trust Heavenly Pet Resort with my dogs 100%. Consider taking an in-​person tour… We did so before boarding our dogs and that allowed me to see how they operate before I made the decision to use them as a temporary safe place for my dogs while we were out of town.

First time leaving our dog at a boarding facility. Staff was very friendly and helpful. Facility was clean. We will be leaving him here if we ever need boarding.

I’m saddened to read that there are negative reviews on this place. So sorry to hear that some have had a bad experience at heavenly pet resort. I have taken my dog here for boarding and grooming. I have a med sized pit bull. The experiences have always been positive! The staff is friendly and seem to really have a love of animals. The facility is neat and always clean. My dog is never fearful to be at this facility and that says a lot considering my dog is fearful. I hope to continue having positive experiences here in the years to come.

Great Place– we have had good service — We had Georgia (coonhound) & Millie (senior beagle mix) stay for 3 weeks while out of town– treated very good– even let us bring Millie’s favorite bed– a apple box from the market-​I put a soft pad in the box– Millie was happy–
and just recently we had Lola (beagle) stay for 3 weeks –the staff — very accommodating — helpful–
and Lola seemed very happy to stay there (first time for Lola) but she did good and the staff very helpful– GOOD JOB –thanks for making our dogs feel more at HOME– We will return

Been coming here for 3 years now to get Opie groomed and I love every single person that works here– so attentive and Opie is always happy to see all the girls!

My family has used this place for our beagle twice and have received great service and not wait to long to see our bundle of joy. The latest stay was 6 days for around $ 220, not bad for booking her an average room that she can go in and out. They have a lot of amenities but our dog doesn’t like any of that and we just got the basic room and a few sessions by herself in one of their yards. They also bath and give your dog treats if you request it.
Make sure you check the times to book. Their weekends times are a little weird and the earliest we could pick up our dog is 2 pm. Still a great place to check in your dog so there not all alone at home.

Late entry: (December 2014) A little piece of heaven for my little poochy I needed a place to board my dog, I had to fly out of Town in short notice I did some research and heavenly pet resort showed up. I went in for a tour and (they have parking right up front) Gaby came to my rescue she gave me a tour of the place I immediately fell In love the place is clean has a big outdoor yard and is very green there’s many trees and grass for the pets to play, paradise for my poochy and thats not half of it they have grooming service, and private walks also they have a pool shaped as a dog bone! I was so please they where very informative, accommodating and most importantly security that poochy was in good hands.

Excellent place to board your dogs. I took my friend’s dog here while we went on vacation. The facilities are clean, staff is friendly helpful and very very accommodating. It doesn’t feel like you’re putting your pets in jail. We paid extra for grooming and teeth cleaning. Though the dog was still shedding a lot of hair when we picked her up. The animals there get playtime everyday. You can even pay extra for pool time if your dogs like to swim.
Edit* Gloria the owner offered us another bathing session simply because I mentioned the dog was still shedding. Fantastic! Now this is service! I’ve tried many near by pet sitters and dog boarding including petsmart. I even left a review for another pet boarding olace… where I had horrible experience. But this place takes the cake. If love your dog, Take them here. It’s not expensive… hands down, the best in this area! Staff is friendly, welcoming and knowledgeable. Owner is understanding and very generous. You can definitly tell they have their customers and their pets on top priority.
Personally I live next to petsmart on grand… I rather drive 20 min to put my dogs here.

Took our Australian Terrier for grooming there for the first time. The building is nice and well kept.

I have to admit we’ve gone back and gave them chances. My dog still dislikes being there, but it might just be like that anywhere, but home.

Very clean, very nice people and a great value.
Good rates and my dog did well there for 2 nights.
Definitely would return.
Just wish they would allow me to bring my own dog food but they charge extra …

I needed to board my cats for just the day. They have never been outside of the house since I adopted them about 1.5 years ago (other than vet visits). It’s all they have known and have never left the house. I was very nervous about this because I wasn’t sure how they would be around other animals since they’ve never really been. Plus, my overwhelming feeling of separation anxiety set in long before I got them ready to leave. Dang, I love them kitties!
I had called ahead to make arrangements and make sure I brought the correct paperwork. I got there at 845AM and was on my way to work by 855AM. They were courteous, quick, efficient and most of all, SUPER NICE. I told her it was only for the day and I’d be back after work.
my poor babies were so frightened and timid that they hid in the crate I brought them in almost the whole time. :(I know it was because it was unfamiliar territory. But the workers were kind and kept a close eye on them.
Should I need to board them again, this is my place.

Love this place and so do my two boys. The staff is professional, courteous, friendly, welcoming. It’s like having your own personal pet stylists/​artists. One of my boys is a very stubborn English Bulldog… Girls here are patient and loving. Samson actually let them trim his nails Boys come out spiffy n’ smelling delish every time. The facility is exceptionally clean, even before the renovations. Love all the grass, trees, big open space for pets to play while keeping a calm and peaceful energy. Prices are reasonable. You never walk out feeling dooped. The staff will call you and let you know your pet is ready to be picked up. I never have to worry about leaving them. I can rest assure my dogs are in great hands. KEEP UP THE FANTASTIC WORK HEAVENLY PET RESORT!

Heavenly? I think not. My family and I are extremely unhappy with our dog’s stay at this facility. I have an older dog who is quite healthy, energetic, and playful. We left her there for about five days and she came out quite the opposite. Her demeanor changed, she was weak, she lost weight, and she smelled different. I understand she would have stress and anxiety because she is older and she is always with us but not to this degree.
She had some sort of infection near her tail and all they told us was to put Neosporin on it and it will be fine. Yes, you work at a kennel but you do not have the credentials as a vet. Since this occurred at their facility, then why did they not do anything about it? No check-​up from a vet nor a phone call to us? Wouldn’t they notice if a dog was not eating or not being energetic?
After we picked her up that morning, all she did was drink water and merely looked at her food. We took her to the vet the same day. She had to be given a couple shots and antibiotics due to an infection and being malnourished. Basically, we shelled out twice as much money due to their housing prices as well as animal hospital bills. Stay clear of this place.

Pros: your animals have the option of not being boarded in cages
Cons: your animals are still cooped up in an enclosure with metal bars
Took my dog here a few years back. Staff appeared friendly and insisted everything would be fine. The area kind of looked like someone’s backyard so it did have a homey feel to it, but this is still a business, all they care about is your money. They have a section with green grass for larger dogs to run around in and then they have another section with enclosures, like they do at animal shelters.
My dog was not happy to be left behind and barked and scratched at the metal bars. The staff assured me he will get used to it and stop. Well when I arrived a week later to pick him up, he was still scratching at the metal bars. I asked if there was anything I should know and if he ate properly because when he is nervous he will not eat. They said that he had a great time and had a healthy appetite. My dog was happy to see me and ready to go home. It wasn’t til we were in the car and he had his paws resting on me that I saw how cracked, dry and bloody they were. I also took him to the vet shortly after and he had lost a few pounds.
Don’t let the name fool you.