Century 21 Bright Horizons

Maria G.
This is the best real estate I have worked with all the staff is very helpful. We bought a short sale property and had a small problem that escrow and there short sale department helped me with so that we can close on time and with no issues! I would recommend this office to anyone. Easy to find.

I really dont know if I can find the proper words to describe my absolute satisfaction and gratefulness to Century 21 Bright Horizons.
to make my story short, after an awful divorce my 3 children and I needed a home asap. I didn’t know much about the real estate field and how to look for the proper house, as a first time buy I had million questions and at some point I didnt even know what to ask about, Century 21 bright horizons highly experienced agent and broker where the perfect place for someone like me, they walk me thought it and helped me and answered all my million questions, were able to find me and my family a very beautiful home more and better than what I was even looking to find. they treated me like a family not as a client, I am another satisfied client of Century 21 Bright Horizons as my close friend and her husband who referred in the first place are another very happy clients as well
Century 21 Bright Horizons, My children and I would like to thank you so much for your care and professionalism, you helped me make the biggest decision of my life, educated me and advices me. thank you and big thanks to your great kind Broker Mr. Bishara and all his agents and staff at the real estate side and mortgage and escrow side.
your office will always be my first and only choice to work with in my future real estate and loans needs.
CENTURY 21 BRIGHT HORIZONS, YOU ARE SERVICE WE CAN COUNT ON, PEOPLE WE CAN TRUST.
Thank you from the bottom of my heart.

I wish I could rate 0.
This office was the worst real estate office I’ve ever dealt with. We ended up filing a Small Claim Case with them and almost lost chance to buy other houses because the escrow division in this office held our deposit for 120 days or more.
Half a year later, I won the small claim case and still could not get our deposit back. Even the court commisioner has ruled by my side and court order specifically said the escrow office needs to release our deposit. We finally report this office to the CA real estate board and the investigator from the borad was involved to help us get the deposit back.
We ended up losing a lot of chance because they hold the $ 7500 deposit from us for more than 120 days. 120 days! Think about it! Walk Away! Be aware of this office!
I called the escrow officer hundreds of times to resolve the issue before we went to the court. The Escrow officer, Cecilia Lastrow, from Impact escrow under the Century 21 bright horizon office, was the again the worst escrow officer I ve ever met.
She really sucks! She refused to cancel the escrow when the seller refuses to sign the cancellation form during contigency period. She never answers phone calls and emails. She never follows your request. She charges high fees for escrow cancellation even when you get all kinds of documents in soft copies. Most importantly, she even refused to cancel the escrow after I showed the court order to her. The court order specifically says the escrow office needs to release my deposit ASAP.
Do not use any service from this office. The broker George was not helpful either. He refused to help at the beginning and he finally jumped in when I filed a complaint with CA real estet board.
We used Century 21 Bright Horizon’s Carlos Reynose as our real estate buyer’s agent. Carlos Reynoso was also very bad. When we tried to cancel the escrow after the inspection report, he refused to send the cancellation form. He even screamed at us, «What is wrong with you». He was also not honest, he tried to persuade us to buy the house and told us all the problems we found in inspection can be covered by Home Warranty. My inspector told me later that none of the items would be covered.
It was such a sad experience to work with this office. Belive me, I’ve sold houses and bought houses before. This office was the worst, worst worst, the very worst office you want to work with. Run whenever you saw this office.